innovaphone Queue Monitor
The innovaphone Queue Monitor (IQM) is a Windows application which depicts the innovaphone PBX waiting queue graphically and in real time. The tool serves to help judge whether there are enough resources available to cope with the incoming calls. Several monitors can be used to monitor the different waiting queues; the numbers of calls waiting and the longest waiting time are shown in real time. A summator calculates these values and a second resettable summator enables any time periods to be measured. The innovaphone Queue Monitor is intuitive and needs no training.
Intelligent waiting queue with Automatic Call Distribution (ACD)
innovaphone enables several waiting queues to be set up. No registration is necessary; therefore, it does not need a port license. The number of waiting calls in a waiting queue can be limited and a timeout features releases callers who have no been retrieved from the waiting queue. DTMF tones are liked to the routed appropriately. This enables ACD to be used efficiently, already in the waiting queue.