This webpage provides an overview of all innovaphone apps as well as all 3rd party apps available in the innovaphone App Store. Take a look at all the opportunities innovaphone myApps has to offer for your enterprise communications and virtual collaboration.
Please note: The displayed apps cannot be downloaded or bought directly on this webpage.
With innovaphone myApps, the collaborative work and communication solution for businesses of all sizes, a variety of functions is already included, without additional cost. These functions are: Telephony, video calling, presence status, chat messaging, remote call control (RCC), admin options, Office and mobile integration as well as screen sharing and application sharing.
Following apps are already included with the innovaphone PBX: Phone app, Softphone app, Chat app, RCC app and PBX Manager app. There is no need to download these apps separately from the innovaphone App Store.
The Alarms app is a monitoring tool for administrators. Individual PBXs or all devices within one network can extensively be monitored with this app. The Alarms app indicates active system errors to the administrator, and relevant information for each error notification is displayed.
With the App Platform Manager, the administrator can install and manage the different app services. Apps can be activated, deactivated and managed with the App Platform Manager. Every admin of an innovaphone myApps platform (from V13) additionally has access to the innovaphone App Store via a function in the admin tool. All innovaphone apps and all available 3rd party apps are listed in the innovaphone App Store.
Admins can download apps for their installations via the innovaphone App Store. All available innovaphone apps as well as available 3 party apps are displayed in the store.
This app provides detailed information on every user as well as the current synchronization status.
The Call List app lists every single incoming and outbound phone call (also group calls). Missed calls are indicated via an icon on the call history list. Detailed information can be accurately traced.
Background service for Connector for kuando®.
UI of the Connector for kuando® where user specific settings can be configured.
The Contacts app is a company directory. Users can look for contact information via the search field. This may be done by entering name, company name or telephone number. Detailed information will be displayed with one single click.
All devices of a cloud solution or on-premises installation are displayed and managed in the Devices app, from VoIP gateways to the end devices. Backups and updates are set up and installed in the Devices app.
The Events app is a monitoring tool for administrators, just like the Alarms app. All errors that have occurred are permanently stored in the Events app. Errors that have already been resolved are also listed here. Select or all events in the app can further be deleted.
Use the Fax app to send PDF documents to fax recipients and to receive faxes as PDF documents (Fax2Mail). The faxes are arranged according to sender or recipient.
Files can easily be stored and organized with the Files app. These files can further be assigned individually and announcements to waiting queues can also be managed here.
The innovaphone myApps Connector for Microsoft 365 synchronises the Teams presence and call status of Teams users with the innovaphone PBX.
Another tool for diagnostic analysis is the Logging app. Administrators can use this app to view information on the installation in real-time.
Together with the Premium Chat license, this service is required for the Chat app and stores persistent chat messages.
The Profile app allows the user to individually configure the own user account (profile picture, e-mail address, password, username). The user can further set up Mobility and call diversions with the Profile app, in addition to joining or leaving groups and adding other devices.
All calls can be recorded with a Recordings license. All recorded calls are clearly listed within the Recordings app. The recordings can be played back within the app. This app is ideal for critical applications where it becomes necessary to record calls, for example if phone calls are contractually binding.
The Reports app can be used to display telephony enquiries by using individually configurable filters. Reports can further be created according to specific times or time periods. Continuous analysis of successfully answered, lost or rejected phone calls provides valuable information on issues and challenges of telephony behavior within a company. The reports can be exported in different file formats and processed accordingly.
With the STT app, you can transcribe and translate audio material from conferences and calls into text. In order to do so, a connection to IBM Watson® is required. (please note: The STT app is an app for demo purposes only)
This app shows all users registered at the PBX. Simply select another user to begin a chat, start a call or to send an e-mail. It is further possible to attach the selected user to the own home screen by clicking onto the home button next to the username. If a user does not wish to be listed in this app, the privacy filter can be adjusted accordingly.
The Voicemail app manages the access to the voicemail inbox. All voicemails are available to the user in an organized fashion and voice messages can be played back in any sequence.
With the Provisioning app for Yealink, Yealink end devices can easily and quickly be integrated into an existing innovaphone PBX. All you need for the configuration (provisioning) of the respective end devices is the corresponding MAC address of the device. The Yealink phones that have been provisioned can then be managed via the Devices app. The app is a representative example for the integration of additional IP phones from other manufacturers. With our completely open and expandable platform architecture of myApps, we enable the development of provisioning apps for end devices from almost any manufacturer.
Appinion can facilitate decision-making processes by quickly and easily asking myApps users for their opinion. You can determine yourself how many answer options you offer the user to choose from. The creator of the poll sees the voting result in percent, as well as how many votes were cast. An app that every company should have installed.
Call Action connects ERP, CRM and other systems through a centralized adjustable call behavior for incoming but also terminated calls. Whether website call or Windows application, with or without individual employee parameters.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myAppsfirstname.lastname@example.orgYou can find out the current price at www.MediaRunway.com/myApps
Callback2 is an app, which manages the callbacks of your company. Instead using email, paper, you got a modern interface for myApps that is compatible with your smartphone. In the Interface you can manage your own callbacks and have the possibility to create callbacks for other users. Every callback has a priority level, a status and an optional notice. These attributes can be changed by the sender or creator. Callbacks can be passed to other users or when finished moved into a history. All data changes of a callback are saved and can be seen by the users related to this. If you want, you could use the app to do some call notice instead of callbacks.Callback2 is the successor of the Callback App, with Team functionality. Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myAppsemail@example.comYou can find out the current price at www.MediaRunway.com/myApps
DynamicTeamsUse the DynamicTeams from aurenz to turn normal hunt groups into flexible service teams in which the agents can log in and out independently as required. The presence status of the agents is displayed on a team basis. A group-related call journal with callback status allows lost calls to be followed up in a targeted manner. With the supervisor dashboard as a monitoring tool, the team leaders keep track of the workload of the teams, which is a challenge especially today in home office times and teams that work from distributed workstations.This app enables the integration of DynamicTeams into the myApps client. In order to be able to use DynamicTeams, you also need the fee-based server component UC-Analytics. For information about licensing, please contact your system house.
With EasyConnect, XQTING makes it easy to integrate with innovaphone. It makes REST APIs available and, via webhooks, the EasyConnect app can notify your (low code) application of certain events, such as call monitoring or administrative changes.
The PBX-Designer for innovaphone is a PBX management application that provides an easy and graphical user interface, without the need to use the innovaphone PBX-Manager app. Currently, the PBX-Designer app enables to manage: · Audio files (Upload and convert, record via the website, play and download) · Define pickup groups and program function keys · Define executive users and coworkers and program function keys · Mananage time switches more easily · Configure Exchange sync · Configure your waiting music · Call Flow Designer The integrated Call Flow Designer allows the user to graphically design call flows. Individual flows can be created and each step can be annotated. The complex nesting and integration of announcements, DTMF functions, agents, call forwarding or timers are available in a simplified way as well as the integration of a voicemail box. However, a reference to further flows is possible.
The PBX-Designer can be activated by different license models. When activating the GROUP function, the following features are available: Manage call pickup groupsPickup function keys individually and globally adjustableManagement of executive-secretary groupsFunction keys for executive and secretary adjustable The installation of all PBX-Designer versions is identical and only necessary once. The activation of the different features is done by importing a license key.
Sites manager is an application that allows you to centrally and easily manage access to a company's corporate applications (ERP, CRM, other information systems, etc. Licensing One license per user with any number of devices Specifics This license is user-based. This license is debited if the function is configured for a user on the PBX – independent of the usage (no Floating)!
TANSS TK PopUp lets caller information appear in the TANSS® when a call comes in, and then automatically fades out a few seconds after the call ends. Create a better customer experience without clicking and typing.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myAppsfirstname.lastname@example.orgYou can find out the current price at www.MediaRunway.com/myApps
VIP Call allows you to create a Fastlane ticket for VIP customers and other calls using a PIN. So that a team can be prioritized or an employee can be reached directly. This enables a better experience on both sides of the phone line, can speed up processes and increase customer satisfaction.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myAppsemail@example.comYou can find out the current price at www.MediaRunway.com/myApps
Every business has individual requirements - and these may also change over time. Due to the unique modularity, innovaphone solutions can be configured flexibly, depending on your individual demands. Simply get in touch with us via our online contact form and we will gladly supply further information.