Newsletter 07/2015

Dear Newsletter reader,


A new software version is on its way and you want to update your licenses? You can do that automatically. In today’s newsletter we will be introducing the Auto SSA to you: we take care of the tedious job of the extending software service agreements for you.


Discover the new Application Sharing flyer, myPBX for Android flyer and the revised Voice Recording flyer here in our downloads!


Did you know?
jtel offers a call centre and helpdesk solution that is perfectly and seamlessly integrated into the innovaphone PBX. Read more details here in the recent press release by jtel and innovaphone.


Make sure you get your personal advantage with our V11 campaigns - finishing soon! Only for a short time!


And now, have fun reading!


Have you already heard about our comprehensive worry-free Auto SSA service?


Our Software Service Agreement (SSA) allows a customer to upgrade his licenses “free-of-charge” to new software versions that are released. So-called SSCs (software service credits) are used as currency and the balance can be managed in the my.innovaphone portal. The SSC value is valid for one year SSA. Care must be taken to renew the SSA again for a year in due time before the expiration date of the SSA, since a higher payment is due if the SSA is concluded at a later date.



innovaphone now offers a special comprehensive worry-free service, an automatic SSA extension service (Auto SSA) in my.innovaphone, with which you can keep an entire project under SSA. The Auto SSA offers several advantages:

  • There is no risk of missing the expiration date of the SSA. At the same time, this means you save SSCs.
  • Managing the balance statement is easier because you no longer have to ensure you have enough SSCs for concluding or renewing an SSA.
  • Software components that are subsequently installed can be incorporated in the SSA without help.

The SSA extension service is concluded directly between innovaphone and the end customer. For this purpose, the entire project with all components must be under SSA at the time of conclusion. The service is available at my.innovaphone, by clicking on the item "Software Service" in one of the projects. Orange lettering "innovaphone SSA extension service” then appears with the option of sending the relevant details of the agreement or requesting personal consultation.


More detailed information is available in our software service agreement Guide under the item "Automatic SSA extension service in my.innovaphone".


Simplified toggle now also possible with IP111, IP222 and IP232!


Adding calls with several calls-on-hold was previously not so easy. Version 11r2 has brought switchboard "light", which allows you to make calls easily using the "+" icon. This is possible for a total of four calls. After which no further calls can be triggered, but incoming calls can still be accepted. Scroll the display using the arrow buttons. It is possible to switch between individual calls simply by pressing the play button.


We recommend our innovaphone Operator for high call volumes. It stands for professional and clear call switching. Learn more about the innovaphone Operator here.


Here you can see our video on switchboard "light".


Make the most of the opportunity: V11 campaigns

Our V11 campaigns run until the end of August. Make the most of this opportunity and secure your personal advantage!

  • IP111 UC Lic included (1 May – 31 July)
    Sign up for the campaign and get either one UC license or 160 SSCs free for every IP111 purchased. You must currently use either a IP110, IP200, IP230 or IP240 device.
  • Buy myPBX get Application Sharing (1 June – 31 August)
    Sign up for the campaign and get one Application Sharing license free for every myPBX license purchased.

The application form and the terms and conditions can be found here on our website.


innovaphone in practice: Aartesys

Aartesys uses a customized and extendable VoIP and UC solution by innovaphone for its communication

The Swiss telecommunication specialist, Aartesys, has restructured its telephone system and opted for an IP telephony and UC solution by innovaphone. For over 10 years Aartesys in Biel, Switzerland, has been developing even more perfect, powerful m2m communication solutions (Machine to Machine), as well as transmission systems for different information and alarm management systems, in particular for mobile networks.


The process of restructuring the communications infrastructure at the Biel and Hombrechtikon sites became necessary after the existing terminals became obsolete as they were no longer able to manage the rising volume of calls and also in order to ensure efficient corporate communication at the highest technical level.


workplace at Aartesys

Responding to the question of why they ultimately opted for innovaphone, Patrick Gerber, head of Research and Development at Aartesys said: „We decided in favour of the IP solution by innovaphone because it corresponded to our most important key requirements: it masters ISDN technology enabling smooth migration to VoIP, is very good value for money, is easy to use and there is no limit to the scalability. This gives us the assurance that the solution can keep pace with our company development and we can extend it as needed.


In the case of Aartesys, now not a single call is lost because a Boolean object automatically manages calls. All incoming calls are redirected to the devices during working hours. Outside of working hours, for example, at the weekend, these calls are redirected to a mobile phone.


As regards the issue of Unified Communications, Aartesys uses the UC client myPBX and the Conferencing functionality in order to organize telephone conferences. myPBX is very simple and easy to use and combines all features on a user-friendly interface: traditional telephony, audio conferencing, phone directory, call lists, presence information, instant messaging, application sharing, collaboration, video telephony and video conferencing.


This and other reports about successful installations with innovaphone are available here. Click here for the pdf version of this case study.


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