SOLUPREST has been an innovaphone Partner for many years and was entrusted with selecting the IT and telecommunications technology for the foundation of Communauté d’Agglomération Seine-Amont. “The decision fell on innovaphone due to its high quality, scalability and the large product range. Besides, innovaphone is a European manufacturer and has been an All IP specialist ever since its founding. All products, including the software, are developed in-house.” assures Loïc Le Guellaut, CEO of SOLUPREST. “We started from scratch. The only prerequisites were a BRI connection to the provider SFR and an analogue interface for the administration of an alarm system,” continues Mr. Le Guellaut.
The innovaphone PBX was installed at the headquarters in Choisy-le-Roi in form of an innovaphone VoIP gateway IP305. The two existing ISDN BRI interfaces enable up to four simultaneous calls over the telephone network. An innovaphone Analogue Adapter IP22 was installed in order to connect an alarm system. An additional innovaphone gateway of the series IP1060 was added due to the high workload. The IP1060 is a pure media gateway. It has two PRI interfaces: licenses can be assigned separately.
The employees now use the IP phones IP110 and IP111 for their communication. The offices of the management floor are equipped with the innovaphone design telephones IP222 and the IP phones IP241. “The entire installation took about five days and there was only one incident which was attributed to the provider. Installation of new firmware is an automated process and maintenance is transparent for the users,” adds Loïc Le Guellaut.
Métropole du Grand Paris manages four strategically important fields of competence. These fields are local housing policy, environmental protection and its further development, urban land use planning and economic, social and cultural development and planning. The high communication volume between the different departments and the territorial public bodies required modern and efficient call management. Different UC elements can be combined with the innovaphone UC client myPBX: traditional IP Telephony, video telephony, Chat, audio and video conferences, company directories, call lists, Presence, Instant Messaging and Collaboration. The myPBX clients were installed in a Microsoft Windows Server 2012 R2 and RDS environment. The myPBX clients for Android are currently being introduced and enable the employees to make use of all the benefits on their mobile phones that VoIP and Unified Communications have to offer.
The employees started using myPBX directly after its introduction. The staff values for example detailed information on the call records, personalised Favourites lists and voice reception. Call forwarding is quickly enabled with the identification of the right department and the correct contact person. With these processes, work flow and service efficiency have been optimised accordingly.
Salah Rimani, system administrator, explains: “In order to realise the communications infrastructure of a project with these dimensions, we needed a homogenous and comprehensive IP Telephony system which would be capable of managing the high volume of internal and external communication. With innovaphone’s Unified Communications and VoIP solution, we now have reliable, highly scalable and cutting-edge technology from Europe.” The next steps will be the completion of providing myPBX for Android and the connection to other units of the territorial public bodies. Migration to the newest innovaphone Version 12 will be necessary to implement newest security features such as the innovaphone Reverse Proxy. The increasing communication volume from external sources indeed requires protection of the internal telephone system. innovaphone Reverse Proxy – integrated into the hardware from software version 12 onwards – can also be virtualized. This enables access to telephony resources from the outside with complete security. Objective of this migration will be the Anywhere Workplace with innovaphone.