With over a million installed licenses, C4B Com For Business AG is a market leader in CTI and Unified Communications software. C4B develops and distributes communications solutions under the XPhone™ brand for companies of all sizes in all industries. With services such as CTI, fax, presence, screen sharing and instant messaging, C4B software improves how businesses interact with customers over the long term while simultaneously streamlining in-house communications processes. Thanks to Mobile App, AnyDevice control and Follow-me, employees communicate on the go just as easily as in the office. C4B solutions are distributed by an extensive network of qualified partners, including such major vendors as Unify, Deutsche Telekom and Swisscom.
Enghouse is a leading manufacturer of flexible and scalable customer experience solutions. The core technologies include provider and client multi-channel cloud contact centres, voice portals for self-service and IVR, as well as intelligent reception and call handling consoles that support any on-site or cloud telephony environment. In the DACH region, Enghouse is represented mainly by its ANDTEK, ELSBETH and Voxtron brands.
Jabra is the brand name of GN Netcom, a subsidiary of GN Store Nord A/S (GN). As a global leader in manufacturing, Jabra develops and distributes an extensive portfolio of hands-free communication solutions. Jabra has been a synonym for innovation, reliability and highly convenient usability for more than two decades. In its business divisions for mobile users and professional users in contact centres and office environments, Jabra produces wired and wireless headset and speakerphone solutions enabling users and companies to communicate in a more convenient, powerful way across company locations.
novomind AG has been developing intelligent omnichannel commerce and customer service software that can be used worldwide since 1999. In Europe, the company is one of the technology leaders. The product range includes standardised solutions for commerce companies and contact centres and comprises the novomind iPIM, novomind iSHOP, novomind iMARKET and novomind iAGENT products. A team in excess of 300 people currently looks after more than 220 companies and is growing steadily.
When lightning strikes in the data centre, there is flooding in the region, an emergency occurs in production – it is always good to be prepared for the worst case. According to a defined set of rules, Serinus transmits information and alarms via all available communication channels, notifies users and tells them which reactions are required from them. The Smart Event Communication Platform offers three editions for efficient and reliable alarm and crisis management, which guarantee individual adjustments and benefits – the SaaS solution, the on-premises version and the hybrid solution.
Ascom is a global solution provider focusing on healthcare ICT and mobile workflow solutions. Ascom’s vision is to bridge digital information gaps to ensure the best possible decisions – anytime and anywhere. Ascom leverages its unique portfolio of products and solutions and its excellent software architecture capabilities to develop integration and mobility solutions that enable smooth, complete and efficient workflows for healthcare, industry and retail.
ASEKO GmbH is based in Hanover and makes technological innovations such as managed service and cloud solutions controllable and billable – with intelligent multi client-capable software solutions and individual concepts. At ASEKO, we always attach great importance to offering the customer not only a product but also a solution and thus creating added value. With ASEKO you also benefit from decades of experience in the ICT sector and with the MASTERPLAN Business Intelligence Suite, you not only have a comprehensive but also a simple way of mapping the entire BI process. In addition, the MASTERPLAN BI Suite enables simple web-based administration of systems from various manufacturers whilst also allowing you to map your order and service processes. Integrate your partners into your processes in order to be able to give your customers information about stock, orders or malfunction processing at any time.
authensis delivers innovative communications solutions for the ACHAT Software Suite via all relevant channels, seamlessly integrated into your business processes and infrastructures. The authensis ACHAT Suite allows you to manage your corporate communications in a standardised manner. ACHAT provides consistent statistics across all channels, enables cost-effective integration with existing company software, and provides a 360° view of the customer in real time as business transactions are processed. ACHAT EXPRESS is an attractively priced contact centre solution for up to 20 concurrent agents. ACHAT EXPRESS can be upgraded to ACHAT ENTERPRISE – with the full range of media, functions and volumes. With their low entry price, the ACHAT EXPRESS solutions are future-proof and expandable in all directions. We support our end customers and our partners with our long-standing practical expertise from conception and implementation to integration and support.
Telecom Behnke GmbH is one of the leading providers of door intercoms, industrial and emergency intercom stations as well as emergency phones for elevators on the German market and provides a wide range of solutions for convenient access, emergency and hazardous situations. Behnke intercoms are available in a range of models, combining contemporary design with innovative functionality. They are integrated into the existing telecommunications or data network. The metal front panels provide durability for a long service life and protection against vandalism.
BEWATEC Kommunikationstechnik GmbH has been developing, producing and selling software and hardware solutions for hospitals for 25 years. With over 250,000 equipped bed places, it is the industry leader worldwide. More than 140 employees in Telgte, Berlin and China are working daily on sustainable communication solutions. Basis of these solutions is the platform BEWATEC.ConnectedCare which is completely open and independent from devices and operating systems. As an app it accompanies patients on their patient journey from check-in at home, through internal clinic services, to discharge and offers clinics the basis for their process digitalisation at the point of care.
CASERIS GmbH is the market leader for German-language unified communication software. As a manufacturer and provider of the CAESAR Contact Centre solution, the company implements future-proof ICT concepts for efficient and transparent communication processes. With over 40 years of industry experience, CASERIS is one of the industry’s innovators. Over 3800 satisfied customers count on CASERIS. Our goal is to create sustainable added value for our customers through competent consulting, reliable service and customized developments.
From office automation to telephony, as well as accounting and development, the CEOS-IT team meets your needs, so that the management of your company is optimal. With the myPhoneActivity solution, you have control over your phone business. Installed in several call centers for making appointments, this solution allows you to optimize call times, your staff and think productivity. In addition to myPhoneActivity, myWQ allows you to follow queues in real time, especially to strengthen a team in the event of peak activity
On top of innovaphone’s excellent communication platform, COBS deliver value-added systems, combining wireless voice, alarms and messaging – with purpose to protect people working inside buildings. We offer all-in-one solutions, with powerful work tools, such as the SMART1, a flexible alarm server and precise positioning technology, resulting in increased safety and efficiency. The products are characterized by great security and stability, designed for businesses who need high availability and uptime of their communication solution.
The effexx group of companies provides integrated solutions in the fields of telecommunications, information technology, security and software technology. The distinguishing features of the range of products and services, in combination with a Germany-wide service concept, are a high degree of individual project planning, flexibility and responsiveness as well as customised services and regional support. effexx also offers technologies individually tailored to the customer – especially in the area of telecommunications and software technology.
infinIT Services is a leading provider and a relevant partner for IT System Integration, Operations and Application Development in Germany. With our 800 highly qualified and certified employees at 11 locations all over Germany and Poland, we have over 30 years of market experience in planning and successfully implementing future-relevant IT topics with our customers. Our extensive portfolio in close partnership with leading manufacturers offers innovative solutions and cost advantages for your business.
jtel provides omnichannel customer interaction solutions for demanding organisations that must deliver exceptional service. Working as a close partner, we offer high-performance solutions, individual customisation, deep integration with core business processes, and empower workflow ownership and self-administration. All solutions are available on-premise or in the cloud. Founded in 1997, our solutions are installed at over 200 sites in Europe and handle millions of calls every day.
Jusan is one of the global leaders in value added solutions for telephony, with 40 years of experience in the telecommunications sector, with consolidated products present in more than 40 countries and certified by top market players. Jusan designs, sells and supports solutions for Call Centres, Call Recording, CTI, Vocal Servers and Call Billing and Traffic Analysis, through a network of partners and distributors, and closely cooperates with leading carriers and manufacturers for the certifications of interoperability between its applications and the most prestigious telephone systems in the market.
KELDANO is a technological leader in linking business processes with rule-based workflow solutions based on artificial intelligence. adiacom is a Swiss public limited company that was founded in 2004. adiacom is the market leader in premium online video communication. Together, the two specialised sister companies adiacom and KELDANO cover the topic of Omnichannel from all angles.
Since 1991, the Swiss company New Voice International AG has been developing high-quality solutions in the areas of security, telecommunications and information technology. With more than 6,000 successfully implemented systems across the globe, New Voice is the leading provider in the field of Unified Event Communication. The focus is on the MobiCall product as a bespoke solution for alerting, mobilisation, evacuation, information distribution and monitoring in professional environments. Around the globe, 60 employees work in the fields of development, sales, project management, installation and support in order to design reliable and innovative products coupled with user-friendly user interfaces. New Voice International AG stands for reliability, innovation, customer satisfaction and optimised processes.
onsoft technologies, the Berlin-based software specialist, has been developing call recording and quality management solutions for call centres and financial companies for 20 years. Are you interested in a legally compliant recording software that is DSGVO/MiFIDII compliant, or do you want to increase the quality of your customer communication many times over with an evaluation module, for example with the help of voice analysis, AI, reporting tools? We offer you sophisticated software that you can use both on-premise and from the cloud.
Better Together: Polycom and Plantronics are now Poly. The merger offers enormous opportunities for the growth of the new company. Two leading technology groups have joined forces to do even better together and to shape the future of the unified communications industry. With the USD 2 billion acquisition, Poly now offers one of the most comprehensive portfolios of communication and collaboration solutions on the market. In addition to headsets, this includes loudspeaker telephones, audio and video conferencing systems as well as software and analysis services.
The ROMICO team develops innovative and intuitive unified communication, contact centre, mobile office and audio/video conferencing solutions. With the ROMICO Data Integration Server, all customer CRM and ERP applications can be integrated. ROMICO QACD®, for example, enables intelligent call distribution depending on the CRM customer category and the corresponding popup in the target application. The ROMICO Traffic Analyzer rounds off the software suite, delivering comprehensive CC and company-wide statistics at the touch of a button or automatically.
sc synergy is a pan-European software manufacturer and service provider based in the Rhine-Main economic region. For more than 10 years we have been successfully accompanying companies on their path to their digital future: from small businesses, medium-sized businesses, franchises and associations to large corporations.
Under our HONESTY& brand, we offer an innovative portfolio of standard software for Enterprise Content Management (ECM) as well as integrated IT services. Due to their strikingly user-friendly operability, our solutions for digital document management can be easily adapted to current requirements in your company. As a service provider, we operate our own highly secure cloud from high-security computer centres in Germany.
Sennheiser is one of the world’s leading manufacturers of headphones, microphones, wireless transmission systems and high-quality headsets for both business and entertainment. The speakerphones and wired/wireless headsets for contact centres, offices, Unified Communications professionals and mobile phones, reflect Sennheiser’s strong focus on sound leadership, quality design and the users. Sennheiser’s wide range of headsets and speakerphones make perfect audio companions for your innovaphone IP phones and softphones.
The product samwin, from telecommunication software gmbh, is one of the most innovative and flexible contact centre solutions. In combination with innovaphone, samwin is able to clearly map extremely complex environments and requirements. The purely software-based solution combines an intuitive user interface with extensive and central performance features. Decades of experience are reflected in a particularly efficient operability and interaction of the user interface and provide substantial support for the daily work of the user. Excellent customer orientation makes our product the perfect solution.
TE-SYSTEMS can look back on 29 successful years in software development for telecommunications – while always looking forward and focusing on innovation and optimal functionality. The gained protocol expertise in the VoIP-area through XCAPI during this development was a significant factor in developing anynode. anynode is a Session Border Controller that is entirely a software based solution. It works as an interface for any number of SIP UAs, converts port and directory information, provides security, routes sessiontraffic and does manipulation of call numbers. With Microsoft Phone System Direct Routing and anynode you are able to connect to almost any telephony trunk or interconnect with third-party PBX equipment. This SIP-to-SIP Gateway reinforces the importance of TE-SYSTEMS as a specialist in the area of VoIP protocols, virtualization and real-time processing on Windows and Linux-based platforms. Making complexity easy, this is what TE-SYSTEMS is all about.
The Swiss multimedia contact centre manufacturer WBe AG, is an established company in the global telecommunications market. The InHouse Engineering Team has been responsible for the implementation of business intelligence platforms since 1992. The modular structure of the system creates both inbound and outbound media processing optimisation for Call, Chat, Fax or Email. Renowned companies rely on years of experience, branch independent.