Listado de aplicaciones innovaphone
Descubre todas las Apps disponibles para myApps

En esta página encontrará información actualizada acerca de todas las aplicaciones disponibles en el innovaphone App Store, tanto aplicaciones innovaphone como de nuestros Partner Apps. ¡Descubra las posibilidades infinitas de las aplicaciones disponibles para innovaphone myApps! Por favor, tenga en cuenta que no es posible adquirir las aplicaciones directamente desde esta página.

innovaphone myApps, la solución de comunicaciones y trabajo colaborativo a la medida de cualquier tipo y tamaño de empresa, ya incluye una serie de funcionalidades sin coste adicional. Estas funcionalidades son: telefonía, videollamada, estado de presencia, chat, control remoto de llamadas (RCC), opciones de administración, integración Office y móvil, así como compartición de pantalla.

Las siguientes aplicaciones ya están incluidas por defecto en la PBX innovaphone, por lo que no es necesario descargarlas ni instalarlas desde el innovaphone App Store: Phone App, Softphone App, Chat App, RCC App y PBX Manager App.



Analytics - beta

Analytics - beta

MediaRunway | Sin coste

Analytics is the simple, comprehensive and visualized way of evaluating calls to reduce unanswered calls and optimize your business processes. You can easily keep track of a lot of data, mobile on a smartphone or on your pc monitor or a big screen for everyone.The app is actual in beta and could be testet for free.For feedback and license requests write to myApps-sales@mediarunway.com

byon LineSelect

byon LineSelect

byon GmbH | Licencia vía partner

Selectable call number display for external telephony.The byon LineSelect App is designed for companies with teams or employees, that need to display different phone numbers for external calls. In the byon LineSelect Admin App, multiple lines with different phone numbers can be created and assigned to specific profiles. These profiles are then distributed to the employees. In the byon LineSelect User App the employees can select their required profile and change the outgoing phone number as needed.

Call Action connects ERP, CRM and other systems through a centralized adjustable call behavior for incoming but also terminated calls. Whether website call or Windows application, with or without individual employee parameters.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myApps-sales@mediarunway.comYou can find out the current price at www.MediaRunway.com/myApps

Call Info can show you important information about the caller in your myApps Phone App for easier and more qualitative (customer) communication. The app obtains the information from an external LDAP server, which in turn can collect its information from a wide variety of sources. With the editor integrated in the Admin App, you can create your individual display template so that more important information can be highlighted with bold letters, a larger font or color.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myApps-sales@mediarunway.comYou can find out the current price at www.MediaRunway.com/myApps

Callback Manager

Callback Manager

effexx | Licencia innovaphone

The Callback Manager App adds a new feature to the innovaphone solution. A large number of objects can be monitored and missed calls can be recorded in a list for processing. Daily call statistics are also generated.Since it is a service license, no user license is required. Therefore, any number of users can be authorized to the callback list and use it.

Callback2 is an app, which manages the callbacks of your company. Instead using email, paper, you got a modern interface for myApps that is compatible with your smartphone. In the Interface you can manage your own callbacks and have the possibility to create callbacks for other users. Every callback has a priority level, a status and an optional notice. These attributes can be changed by the sender or creator. Callbacks can be passed to other users or when finished moved into a history. All data changes of a callback are saved and can be seen by the users related to this. If you want, you could use the app to do some call notice instead of callbacks.Callback2 is the successor of the Callback App, with Team functionality. Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myApps-sales@mediarunway.comYou can find out the current price at www.MediaRunway.com/myApps

Contact Widgets

Contact Widgets

innovaphone AG | Sin coste

La Contact Widget App permite crear, eliminar y gestionar widgets de contacto (en formato barra lateral o tarjeta de visita). La aplicación ofrece diversos elementos de diseño personalizables para integrarlos fácilmente en un diseño corporativo y adoptar cambios en tiempo real.

DynamicTeams

DynamicTeams

aurenz GmbH | Sin coste

Machen Sie mit den DynamicTeams aus ganz normalen Sammelgruppen flexible Service-Teams, bei denen sich die Agenten nach Bedarf selbständig ein- und ausbuchen können. Der Präsenzstatus der Agenten wird Teambezogen angezeigt.

With EasyConnect, XQTING makes it easy to integrate with innovaphone. It makes REST APIs available and, via webhooks, the EasyConnect app can notify your (low code) application of certain events, such as call monitoring or administrative changes.

comteloGROUPS brings structure to your call groups. If you want to work together efficiently, this app has many advantages. Thanks to the user-friendly interface, waiting ques are clearly summarized and provide information on the status of the groups and their participants. Which participants can currently be reached in my group? Who is available or has an appointment right now? Are there static participants in my group who are permanently assigned to it and therefore always accept calls? These are just a few examples that the comteloGROUPS app makes visible. The practicality of the app is supplemented with additional functions, such as a call directly from the app or the chat button for short messages in between. Take efficient collaboration to a new level with comteloGROUPS!Short summary of the most important features:Display waiting queues and their membersDisplay waiting queue statusDisplay user status of membersDisplay call forwardingChange your own waiting queue statusCall and chat with members

Hotdesk allows an easy change of telephones when you change your workplace. This can be done by one click in the windows myApps Client. Tested with innovaphone and SNOM telephones.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access.

ilink CRM Extensions

ilink CRM Extensions

ilink | Licencia innovaphone

ilink CRM Extensions is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click. And it works in home offices, too!A popup window displays information like caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the „Open Contact“ button, the user directly opens the corresponding contact view of his CRM client. Dial with single click from many CRM systems, or use the hotkey to dial from almost all Windows applications.Supported CRM systems include:Act!, Datev, Goldmine Premium Edition, HCL Connections, HCL Notes, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Netsuite, ODBC databases - customizing through SQL commands, Sage CRM, Salesforce.com, Sugar CRM, Tigerpaw CRM, vCard / LDAP.Supported online telephone books: telefonbuch.de (Germany), Das Örtliche (Germany), local.ch (Switzerland), search.ch (Switzerland), herold.at (Austria), whitepages.com (USA).

The app inno2TANSS needs the ticketsystem "TANSS®" and a licensed innovaphone reporting. The app pushes the call information to the ticketsystem. In the ticketsystem you can use the integrated call lists and you got visualise the call information in your timelines. Everything will be configured in the inno2TANSS admin app, and then it works in the background, no app for the user needs to be started. Licensing: You need one license for one PBX and ticketsystem connection. No user licensing. For licensing and test licensing please contact myApps-sales@mediarunway.comYou can find out the current price at www.MediaRunway.com/myApps

El PBX Designer para innovaphone es una app de administración para la PBX local y permite una configuración simplificada y preparada gráficamente sin necesidad de utilizar el PBX Manager innovaphone. El PBX Designer pone a disposición la administración de las siguientes funciones de forma preparada: - Configuración del servidor de fax- Fax de grupo- Configuración del buzón de voz- Buzón de voz de grupo- Clip sin filtro- Archivos de audio (carga incl. conversión automática, grabación, reproducción y borrado) - Grupos de recogida de llamadas, incluida la programación de teclas - Grupos de ejecutivos/secretarios, incluida la programación clave - Interruptor temporizador - Sincronización de la bolsa - Música en espera - Diseñador de flujo de llamadas El diseñador de flujos de llamadas integrado permite al usuario de la aplicación diseñar flujos de llamadas de forma gráfica. Los flujos individuales pueden ser etiquetados y cada paso puede ser anotado. La compleja anidación e integración de anuncios, funciones DTMF, agentes, desvíos de llamadas o temporizadores están disponibles de forma simplificada, al igual que la integración de un buzón de voz o la referencia a otros flujos.

Presence Heartbeat

Presence Heartbeat

MediaRunway | Licencia vía partner

Presence Heartbeat improve the clarity of the myApps presence state of your employees, in which the color and the text are automatically set with a preset when the Windows screen lock is activated and unlocked again, as well as when Windows logs on and logs off/ shutdown. This works on the local Windows PC as well as in a Windows Terminal session.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myApps-sales@mediarunway.com

Queue Board is an easy way to improve the quality of your corporate communication by using this app to get an overview (live and the supervisor also historical) of the waiting time and the number of callers. You can see how many callers and after how long these callers gave up the wait. Give each individual team member (call agent) and the supervisor an easy way for all team members to log in or out of the group. If you want to keep an eye on several waiting queues at the same time, simply open the desired waiting queues next to each other on the supervisor monitor or visible to the team on a larger display. The information can just as well be viewed mobile on a smartphone. In addition, the following can be configured in the app: wrap-up time, how active agents are counted, alarm thresholds and the resetting of values. A supervisor can also be a call agent at the same time.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myApps-sales@mediarunway.comYou can find out the current price at www.MediaRunway.com/myApps

SendNumber

SendNumber

effexx | Sin coste

The Sendnumber app allows users to choose which phone number they want to use to make outgoing calls. All extensions of existing waiting queue objects are automatically available for configuration. 

La Switchboard App integra las funcionalidades de una consola de operadora profesional en la PBX innovaphone, permitiendo una gestión sencilla y eficiente de las llamadas entrantes y de las transferencias de llamada.

TANSS TK PopUp lets caller information appear in the TANSS® when a call comes in, and then automatically fades out a few seconds after the call ends. Create a better customer experience without clicking and typing.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myApps-sales@mediarunway.comYou can find out the current price at www.MediaRunway.com/myApps

trizwo WQ Status

trizwo WQ Status

trizwo | Licencia innovaphone

The trizwo WQ Status app displays a simple status overview of calls in a waiting queue within the app. Users of the app see an overview of the number of calls on hold on a well-structured status screen. In addition, the phone number or the name resolved by the PBX as well as the time the call has been on hold is displayed for each call.The trizwo WQ Status App collects the number of calls as well as their standby time and displays them in an overseeable waiting queue.Therefore, a detailed list of the duration of the sequence of call events is generated. The measured values are allocated for access through Prometheus and for processing by Grafana via a web server in the app.This app requires a licence for use in future versions greater than v13r2sr29 (131022).Please purchase a corresponding licence before the next update.

VIP Call allows you to create a Fastlane ticket for VIP customers and other calls using a PIN. So that a team can be prioritized or an employee can be reached directly. This enables a better experience on both sides of the phone line, can speed up processes and increase customer satisfaction.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myApps-sales@mediarunway.comYou can find out the current price at www.MediaRunway.com/myApps

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Las necesidades individuales de cada empresa son variadas y variables. Las soluciones innovaphone se ajustan y adaptan de forma flexible a las necesidades actuales de su empresa. Contáctenos y le ayudamos a identificar la solución que mejor se adapte al escenario concreto de su empresa.

   
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