News 10/2023 | english

Dear newsletter reader,

Available Now: innovaphone V14 – Test the All-New Beta Version Now

We vividly remember the release of our innovaphone V13, and with the V13 release the launch of myApps. Today, we are delighted to announce the latest big news from innovaphone: Our all-new V14r1 Beta Version is now available and ready for testing.

The Beta includes many new features and enhancements of available solutions as well as brand new products.

By the way: We would like to inform you that the feedback process for beta testers has undergone some changes. For this, we are putting our all-new Connect App straight to use. Log into our innovaphone Community and check out our Connect App where you get all the latest news on 14r1 Beta and where you can share your feedback with us – we look forward to hearing from you.

If you are new to the innovaphone Community, simply set up your user account before logging in:

INNOVAPHONE BETA TALK

We cordially invite you to join us virtually for our Beta Talk. We will be meeting up in the virtual conference room "Stuttgart" in our innovaphone Community on Thursday, November 2^nd, 2023, at 4 pm and look forward to discussing all the news on Beta 14r1 with you.

Beta Talk
Date & Time: November 2^nd, 2023 | 4 pm
Location: innovaphone Community | virtual conference room "Stuttgart"

Working App – All Features of the Tool to Record Working Times

With the innovaphone Working App, companies and employees are equipped with a smart and user-friendly software tool to easily track and record working times in a digital manner. The app is legally compliant and provides a well-structured overview of the recorded working times.

Please visit our dedicated website for more information on all advantages and functions of the Working App:

innovaphone Blog: The Million Jobs of Application Software

Today, you may have started off with a hot cup of coffee and your digital newspaper subscription on your tablet. Maybe, you already went for a little run before work, checking your distance and your performance on your smartwatch. Chances are, you sent or received a text message on your phone within the last hour.

Ever since smartphones became available to the masses in the late 2000s, the app has progressively made its way into our lives – our private lives as well as at work.

Our latest blog post highlights the various types of business apps and provides an overview of the enormous impact these technologies have in our lives.

Virtual Cable: New innovaphone Technology Partner in Spain

Virtual Cable and innovaphone have entered into a technology partnership with the objective of providing state-of-the-art digital workplace solutions with integrated IP telephony, Unified Communications and collaboration tools that significantly improve the user experience. The compatibility tests were successfully completed, certifying the smooth operation of innovaphone myApps with UDS Enterprise – Virtual Cable’s solution for desktop virtualization, application virtualization and remote access.

Meet us on Site at the Trade Show Call Center World 2024 in Berlin

The 25^th edition of the CCW trade show will be taking place in Berlin from February 27^th to 29^th, 2024. Look forward to three insightful days on the future of innovative customer dialog, new trends and ground-breaking technologies.

We look forward to meeting you on site at our booth in hall 3 | stand H8 and learn more about our customized solutions for premium customer communication across all channels.

innovaphone Sales Trainings: Get to Know our Company and Products!

The regularly held sales trainings are the perfect opportunity to become more acquainted with the company innovaphone, with our product philosophy, innovaphone products and especially with our communications client myApps. Although this offer is primarily aimed at prospective and existing innovaphone partners, everybody else is also cordially welcome to join in.

Swiss Municipality of Root Relies on innovaphone PBX and myApps from the Cloud

The customer:

The Swiss municipality of Root, located between Lucerne and Zug in the Rontal valley, has a population of around 5,500. The municipal administration is made up of 5 departments employing more than 50 people.

The challenge:

The previous telephone system that had served the Root municipality for many years was no longer able to meet the increased requirements in terms of mobility and flexibility. The specification profile included the following points, among others:

• Open and scalable system
• Location independent solution
• Softphones and wireless headphones
• Cloud-based communications solution
• Good value for money

The solution:

The innovaphone PBXIP phone system with the work and communication solution myApps from the cloud.

Quoting the customer:

“By switching to the innovaphone system, we have taken a huge step to improve mobility and customer friendliness. Our employees particularly appreciate the clear user interface and the simple presence information. It allows us to deal with citizens’ concerns faster and more precisely than with the previous telephone system.” (Franz Bucher - Head of Finance and Central Services)

Highlights of the Service Release V13r3 SR9

• Reports App: Performance Update
• OAuth2: Extending Supported OAuth2 Servers
• myApps for iOS: Faster Switch to Secondary PBX in Case of Failure Scenario
• myApps for macOS: Headset SDK Updates (Jabra & Plantronics/Poly)
• PBX Manager App: Extended Default Settings with Initial Configuration

Get detailed information on the 13r3 SR9 release notes: