News 09/2012 | english
Dear newsletter reader,
We are back from our summer break and our bags are packed full of interesting topics. Participate in our innovaphone anniversary quiz and prove how well you know innovaphone :-) We will also introduce you to the new innovaphone Operator Version 9 with fantastic new features.
funkschau Leserwahl 2012 funkschau Readers Choice: The last round of votes! You can still vote for us until 7 October 2012 to ensure we get invited to stand on the podium. Vote for our innovaphone PBX in the category IP PBX for large scale companies and for our IP222/IP232 design telephones in the category Desktop / DECT telephones. Click here to vote.
It’s exhibition fair and event time again! In the next few days you can find us at the SIMO in Madrid and at the Kufgen customer event in Kufstein. And there is lots more going on too... meet us for example at IP Convergence in Paris, at the ComConsult Forum in Koenigswinter, at Tbiz in Naples or at Telecom Time in Houten. More detailed information can be found here.
Enjoy reading our newsletter!
innovaphone anniversary quiz
We are celebrating 15 years of innovaphone and with a bit of luck you may be amongst the lucky people to win a present from us. Win attractive prizes by proving your knowledge about innovaphone and answering the following 11 quiz questions on the world of innovaphone correctly.
The main prize is a Nespresso machine "Krups Pixie Electric Red". We will draw the main winner from amongst the participants with 100% correct answers. But we do have other prizes looming. The winners of these prizes including bright ICE watches, the infamous innovaphone mouse (...), will be drawn amongst all participants. So it is well worth joining in. Let us surprise you! Follow this link to reach the quiz!
We’ve got our fingers crossed for you! Good luck!
The innovaphone Operator Version 9 has arrived, is looking rather splendid with its new features and its new look! The computer-based software operator accesses the waiting queue of the innovaphone PBX and enables calls to be switched easily - with or without consultation. Using the innovaphone Operator has become even easier. We will introduce you to a couple of innovations. Then you should convince yourself about the rest :-)
Everything available at a glance with the new busy lamp field
Switching destinations can now be displayed graphically thanks to the busy lamp field - either in the innovaphone Operator main window or separately. An operator thus has all the information needed concerning the availability of each contact. The operator can see who is available, who is busy, which presence is active and whether call diversions are active. An incoming call can be easily switched via drag&drop to the respective destination. For a better overview, individual contacts can be organised as needed in sub-busy lamp fields.
The new email integration ensures continuity throughout
If a contact (call destination) is not available, the operator can send callback notification emails within the organisation. There are two ways of doing this: either the operator calls up the call details and clicks on the email field, or the operator goes via the call journal, which lists all calls that have taken place, and can send a message by right clicking the missed call. Both procedures open a window that can be used to send callback notification messages.
Further features and information
Usability is much easier. It is now possible to operate the software only by using the keyboard, in fact only Enter, + and - keys are needed for standard applications. Would you like to find out more about it? Take a look at our Operator flyer and the short user guide. Furthermore, this delta list describes the basic changes from innovaphone Operator Version 8 to Version 9. Further information on the innovaphone Operator can be found here.
innovaphone in practise: Nordsee
Having been founded in 1896 as the fishing company “Deutsche Dampffischerei-Gesellschaft NORDSEE” in Bremerhaven, NORDSEE now operates more than 417 locations in Europe – 37 of which are in Austria – as well as in Russia and Dubai. NORDSEE’s business philosophy centres on far-sighted business management around the precious commodity of "fish"– and this is also the principle governing the company’s expansion of its telecommunications infrastructure. (…)
At the NORDSEE headquarters in Vienna, a virtual environment (VMware) was already in place, into which the new telephone system was supposed to be integrated. The innovaphone IPVA, an innovaphone PBX, perfectly suited for this situation, as it can be installed in a VMware environment as a virtual appliance. By implementing IPVA, larger installations were easily realisable – requiring just a small initial investment. (…)
Two analogue IP28 adapters serve to integrate 15 fax machines into the new infrastructure via old analogue lines. IP telephones, model IP222, were bought for all subscribers in the company headquarters. (…) “The end devices are perceived as very smart. Although the basic functionalities are different than those of the traditional Alcatel system which had been used for over 15 years, all colleagues were familiar with the new operability after a short transition phase of under two. Incoming calls are, unless answered directly, transferred to the subscribers’ mobile phones,” Wolfgang Metzker says and adds with a grin: “Colleagues from other countries envy us because of our sophisticated end devices!” (…)
The stores will be added successively. At the moment, an IP302 was installed in one test store. This gateway is a combined VoIP gateway to the ISDN (local breakout) with an integrated gatekeeper and two analogue connections for fax machines and other analogue devices. This makes the IP302 an ideal innovaphone PBX system for smaller branches. In the coming year, it is intended that all 37 Austrian stores should gradually be integrated into the voice-over-IP network, following the same procedure. The approach is only to replace old systems once they stop working anyway, or when a store is renovated or face-lifted. (…)
This and other reports about successful installations with innovaphone are available here. Click here for the pdf version of this case study.
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