Link: https://www.eksaip.it/it/blog/p-corso-itc-innovaphone
Vous trouverez ici toutes les modifications de la liste de prix (par ordre chronologique, commençant par les plus récentes).
Outre les modifications dans la nouvelle liste de prix mise à disposition chaque trimestre, nous documentons ici, le cas échéant, les modifications qui entrent en vigueur avant la mise à jour de la liste de prix au 1er d'un nouveau trimestre. Veuillez toutefois noter que de telles modifications ne seront visibles dans le fichier à télécharger qu'au début du trimestre suivant.
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SNcom GmbH offers “anyContact innoACD” as a standalone call/contact center solution for intelligent call processing on the innovaphone App Platform. In contrast to the standard built-in queue-based solutions, innoACD relies on intelligent skill-based routing: incoming calls are not simply distributed in the order they arrive or via call groups, but instead based on the specific skills of available agents. This ensures an optimized service experience for the caller.
The SNcom-VccClient app is a powerful extension for the Voxtron Communication Center, offering agents an optimized work environment. Hosted in myApps, this app allows agents in the Voxtron Communication Center to easily log in via the myApps application without the need for an additional Voxtron client application, change their personal status, and efficiently handle intelligently allocated phone calls through the VCC. Another feature is the synchronization between the VCC agent status and innovaphone Presence, ensuring up-to-date status information at all times. With its responsive design, the app is perfectly usable on both the desktop and mobile version of myApps.