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Analytics is the simple, comprehensive and visualized way of evaluating calls to reduce unanswered calls and optimize your business processes. You can easily keep track of a lot of data, mobile on a smartphone or on your pc monitor or a big screen for everyone.
Benefits of call evaluation:
In Bosbec, you can build integrations and automations in a low code environment connected to innovaphone's PBX. Examples could be to create: Sms app ACD groups can chat with users via SMS. Create the possibility to create bookings of video meetings via the web for external parties. Integration with external services, for example retrieving groups (eg from Azure AD) or logging phone calls in a CRM.
Additionally, users can build customized solutions integrated with the Innovaphone PBX system using the Bosbec appbuilder.
Votre calculatrice en ligne portable, conviviale et performante. Outre toutes les opérations simples, l’application Calculator App fournit les fonctions trigonométriques, le calcul d’angle ou avec différents systèmes de numération - en toute facilité via le smartphone, la souris et le clavier.
The Callback Manager app adds a new feature to the innovaphone solution. A large number of objects can be monitored and missed calls can be recorded in a list for processing. Daily call statistics are also generated.Since it is a service license, no user license is required. Therefore, any number of users can be authorized to the callback list and use it.
L’application Conference App permet aux administrateurs de créer et de gérer des salles de conférences virtuelles d’un simple clic, grâce à une interface conviviale. Les utilisateurs peuvent gérer plusieurs salles en parallèle, créer des invitations et attribuer des codes d’accès PIN de manière flexible.
Contacts Manager can keep the address data of the innovaphone Contacts App regularly synchronized with one or more external data sources.
Look for contacts on innovaphone phones and myApps thanks to contact info synchronization. Contact information is displayed with inbound calls.
Preceding software has been tried & tested for over 15 years – several 100 customers use it successfully.
No need to be connected non-stop to the LDAP server. Advantage with a cloud PBX: no externally available server required.
No extra back-up software required: Back-up already integrated into myApps.
Secure communication via https (PBX & data do not need to be in the same network).
Direct SQL queries possible, no need to rely on Views.
The solution is multi-client compatible (PBX).
Doorbell displays a high-resolution image of the corresponding video doorbell in myApps even before the call is answered and enables direct door opening by means of a displayed button, instead of overburdening the user with poor image quality and key combinations that have to be remembered for such an actually simple process.
Tout comme l’appli Alarms, Events est un outil de supervision pour les administrateurs. Dans l’App Events, tous les messages d’erreur sont stockés en permanence et conservés. Les erreurs qui ont déjà été corrigées sont également affichées. Dans l’App les Events peuvent être effacés un par un ou tous ensembles.
comteloGROUPS brings structure to your call groups. If you want to work together efficiently, this app has many advantages. Thanks to the user-friendly interface, waiting ques are clearly summarized and provide information on the status of the groups and their participants. Which participants can currently be reached in my group? Who is available or has an appointment right now? Are there static participants in my group who are permanently assigned to it and therefore always accept calls? These are just a few examples that the comteloGROUPS app makes visible. The practicality of the app is supplemented with additional functions, such as a call directly from the app or the chat button for short messages in between. Take efficient collaboration to a new level with comteloGROUPS!Short summary of the most important features:Display waiting queues and their membersDisplay waiting queue statusDisplay user status of membersDisplay call forwardingChange your own waiting queue statusCall and chat with members
Hotdesk allows an easy change of telephones when you change your workplace. This can be done by one click in the windows myApps Client. Tested with innovaphone and SNOM telephones.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access.
Le PBX-Designer pour innovaphone est une application de gestion pour le PBX local et permet une configuration simplifiée et présentée graphiquement, sans utiliser le PBX-Manager innovaphone. La gestion des fonctions suivantes est mise à disposition par le PBX-Designer sous forme préparée : - Paramètres du serveur de fax- Fax de groupe- Paramètres de la messagerie vocale- Messagerie vocale de groupe- Clip-no-Screening- Fichiers audio (upload, y compris conversion automatique, enregistrement, lecture et suppression) - Groupes de prise d'appel, y compris la programmation des touches - Groupes chef/secrétaire, y compris la programmation des touches - Commutateur de temps - Synchronisation Exchange - Musique d'attente - Call Flow Designer Le Call Flow Designer intégré permet à l'utilisateur de l'app de concevoir graphiquement des guides d'appel. Les flux individuels peuvent être étiquetés et chaque étape peut être accompagnée d'une remarque. L'imbrication et l'intégration complexes d'annonces, de fonctions DTMF, d'agents, de renvois d'appel ou de minuteries sont également disponibles de manière simplifiée, tout comme l'intégration d'une boîte vocale ou le renvoi à d'autres flux.
Le PBX-Designer peut être activé par différents modèles de licence. Lors de l'activation de la fonction AUDIO, les fonctionnalités suivantes sont disponibles : - Gestion des fichiers audio - Chargement / téléchargement de fichiers *.mp3 - Conversion automatique hors ligne (pas de téléchargement nécessaire via le portail innovaphone) - Enregistrement d'annonces via le microphone sur le PC - Réglage de la music-on-hold L'installation de toutes les versions de PBX-Designer est identique et n'est nécessaire qu'une seule fois. L'activation des différentes fonctions s'effectue par l'introduction d'une clé de licence.
Le PBX-Designer peut être activé par différents modèles de licence. Lors de l'activation de la fonction GROUP, les fonctionnalités suivantes sont disponibles : Gestion de groupes de transfert d'appelTouches de fonction Pickup réglables individuellement et globalementGestion de groupes chef-secrétaireTouches de fonction réglables pour le chef et le secrétaire. L'installation de toutes les versions de PBX-Designer est identique et ne doit être effectuée qu'une seule fois. L'activation des différentes fonctionnalités s'effectue par l'importation d'une clé de licence.
Le PBX-Designer peut être activé par différents modèles de licence.Lorsque la fonction USER est activée, les fonctions suivantes sont disponibles :- Gérer les utilisateurs- Dupliquer un utilisateur- Réinitialiser le mot de passe- Ajouter un code de provisionnement- Gestion des licences basée sur l'utilisateurL'installation est identique pour toutes les versions de PBX Designer et n'est nécessaire qu'une seule fois. Les différentes fonctions sont activées par l'importation d'une clé de licence.
Phone Control allows the user to mute his phone in homeoffice while beeing in the office and vice versa. The user also gets a list of phone devices where he is currently logged in.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access.
Presence Favorites allows the creation of personal Presence Favorites. You can set the presence status color, the text and a time for how long this presence status should remain set before switching back to green/present. This way you can prevent forgetting to adjust the presence status after e.g. a fixed lunch break time.
With the Provisioning DECT app for Yealink, Yealink DECT devices can easily and quickly be integrated into an existing innovaphone PBX. All you need for the configuration (provisioning) of the respective end devices is the corresponding MAC address of the device. The Yealink phones that have been provisioned can then be managed via the Devices app.The app is a representative example for the integration of additional IP phones from other manufacturers. With our completely open and expandable platform architecture of myApps, we enable the development of provisioning apps for end devices from almost any manufacturer.
Remote Control App est une application permettant d'accéder à distance à un PC/Desktop et peut être utilisée par le service informatique pour le support à distance ou servir d'outil collaboratif au sein d'une entreprise.
Dialing filters of user objects can be changed via the Filterswitch app. A search function allows extensions to be found by name or phone number. The extensions that can be found via the app can be restricted via group memberships. The same applies to the filters that can be selected in the app.The app is separated into a user and an admin version. In the user version the search for extensions is available on a simple interface. on the one hand, the admin version allows the configuration of the app, on the other hand, there is the ability to switch filters of several extensions at the same time.As an example, the app can be used in hospitals or hotels to enable the receptionist to configure dialing permissions. Without the need for administration rights at the PBX.Only extensions included in configured groups can be found in the app.Any number of groups can be defined.Unlimited number of filters available for selection.Filters configured centrally in the PBX are transferred to the app.Simple interface in the user version.Switching of filters possible without admin permissions via Devices app or PBX manager.It is possible to configure which fields (phone numbers, names etc.) are used to find extensions.In the admin version many extensions can be changed simultaneously.
The trizwo Jitsi app consists of a user and an admin component.This app requires a licence for use in future versions greater than v13r2sr29 (131022).Please purchase a corresponding licence before the next update.With the latter, Jitsi video conference rooms can be predefined, which remain permanently available and can be entered with one click via the Jitsi User App.The trizwo Jitsi App thus simplifies the organisation of the conference rooms of the free Jitsi video conferencing solution and facilitates handling for repeated use. The conference rooms can either be created via the public free Jitsi server (https://meet.jit.si) or via one's own.An extension with additional functionalities is in preparation.Important: The trizwo Jitsi app is currently only functional in the browser environment. It is expected that it will also be usable in the launcher from innovaphone version v13r3.Jitsi Meet in comparison with and without trizwo Jitsi AppJitsi Meet, the original Jitsi software, conceptually provides purely dynamic rooms for video conferences, which are accessible via an individual web URL link. This means that a room is only opened at the time of need and cannot be created on the server in advance.One level lower, a distinction must be made between the room name and the web access link.If a room is created as a moderator or initiator of a session, an invitation with the corresponding access link can be sent to this room via Jitsi Meet.After the last participant has left, the room is eliminated from the server and no longer exists.Once a room has been entered, however, it is noted in the browser cache of the respective users and is suggested to them when they call it up again.In reality, however, this room does not exist or no longer exists on the server at this time. It would only be (re-)created when it is called up by the first user with the corresponding rights.If the browser cache is cleared, the room or the room link is no longer known and cannot be used again.
The trizwo support app is designed to simplify support cases.The app is primarily aimed at innovaphone partners and administrators.The user can also be provided with an entry point for contacting user support.Features• Editable homepage. Contact information or procedural instructions can be stored here. Users:inside the telephone system receive contact information or links to the innovaphone partner's support.• The homepage can be edited using an integrated editor.• Configuration files and system logs are required in order to open a support ticket with innovaphone support in case of an error. The report function can be used to retrieve all necessary files and logs from relevant devices and combine them into a packed report as a ZIP file.• The list maker enables information of the user objects in the PBX to be read out as dynamically configurable lists and to be stored in different.
The trizwo WQ Status app displays a simple status overview of calls in a waiting queue within the app. Users of the app see an overview of the number of calls on hold on a well-structured status screen. In addition, the phone number or the name resolved by the PBX as well as the time the call has been on hold is displayed for each call.The trizwo WQ Status App collects the number of calls as well as their standby time and displays them in an overseeable waiting queue.Therefore, a detailed list of the duration of the sequence of call events is generated. The measured values are allocated for access through Prometheus and for processing by Grafana via a web server in the app.This app requires a licence for use in future versions greater than v13r2sr29 (131022).Please purchase a corresponding licence before the next update.
L’appli affiche tous les utilisateurs enregistrés sur le PBX d’une entreprise. Ils peuvent être contactés - d’un seul clic – par téléphone, live Chat ou email. L’utilisateur peut épingler ses contacts favoris sur son écran d’accueil. Via un filtre de confidentialité, l’utilisateur peut lui-même choisir d’être visible ou non dans l’App.
VIP Call allows you to create a Fastlane ticket for VIP customers and other calls using a PIN. So that a team can be prioritized or an employee can be reached directly. This enables a better experience on both sides of the phone line, can speed up processes and increase customer satisfaction.Licensing: One license per user with any number of devices. No floating licensing, only the users who got a configured license have access. For licensing and test licensing please contact myApps-sales@mediarunway.comYou can find out the current price at www.MediaRunway.com/myApps
Create an exclusive connection that is perfectly tailored to your needs and those of your most important customers.
Areas of Use for VIP Call:
Call centers: Managers or team leaders who should not otherwise be directly available for external inquiries can be contacted temporarily and specifically via the VIP code. This flexibility improves the customer experience and enables fast, targeted communication for important issues.
Emergency services: With the VIP code, you can specify that only customers with a corresponding contract have access to your emergency service outside of business hours. This provides a clear structure for customer support.
Chaque entreprise est unique avec des exigences individuelles qui évoluent en permanence. Les solutions innovaphone peuvent être composées et adaptées sur mesure à tout moment. N’hésitez pas à nous contacter si vous avez besoin d’aide pour votre projet.