Globalisation means more and more companies are active in different locations. Also small businesses are increasingly following this trend. In order for it to be possible to work effectively across all company sites, Unified Communications and IP Telephony have to work especially well together, as though the team were personally present. IP Telephony and Unified Communications form this unity perfectly on the innovaphone PBX VoIP phone system. This concept can already be applied to two sites and there is no limit to the number of branches that can be integrated.
The innovaphone PBX VoIP phone system is designed to be a modular and flexibly expandable system. All modules are operated under the same software, and the same hardware components are used at all company locations. This is the reason why especially companies with a distinct branch structure enjoy decisive advantages when they implement the IP Telephony and Unified Communications technology by innovaphone.
The innovaphone IP technology enables different ways of integrating offices and workplaces at separate locations, according to their size. For the smallest sites and branches, it is possible to register individual IP phones directly at the headquarters’ VoIP phone system. This is very similar to the "more than one person working from home" scenario. The right VoIP gateway can be selected depending on the size and volume of calls. Unlimited cascading of all VoIP gateways means there is no limit. For large sites, the innovaphone PBX VoIP phone system and VoIP gateway can be operated on separate hardware. The PBX can either be installed on the IP0011 platform or on a virtual appliance (IPVA).
All systems have the same software with the same functions for all sites, whether it is the IP phone, VoIP gateways or virtual appliance. In addition to the stability of the entire telephone system, this also has advantages for the administration and central management of all components within the Unified messaging solution.
Unified Communications solutions can be set up centrally in the headquarters. These can then be made available to all branches. An operator can check the status of subscribers at other sites and is able to put calls through, if necessary. Branch offices can access the central address database directly, use the Conferencing Server, and Reporting allows centralised billing. Fax, Video Telephony, Chat, Presence and Collaboration are also available as central Unified Communications functionalities for all branch offices. Alternatively, the Unified Communications solutions at the sites can also work independently and replicate their data from the central system, if required.
Numbering plans can be defined across different sites. For example, a hotline can include subscribers at different sites. In extreme cases, sites may be distributed across the globe to ensure a 24 hour service is possible and all employees are active within their regular working hours.
Working with Unified Communications functionalities is particularly effective when they are used across different sites. It is all the more important to see the partner’s current availability status because it would not be possible to meet in person. A quick glance at the Favourites list is sufficient to see whether the partner is occupied, taking a break or on holidays. Office integration even allows for an automatic display of meeting dates, directly from the central calendar. If the partner is busy with simple tasks, he may still have time to respond to a chat request in order to solve the urgent problem. Ad-hoc video calls significantly contribute to improving the quality of communication. Relationships amongst colleagues become more personal and interactive because video calls allow non-verbal signals and fine nuances to be perceived even during standard phone calls. Collaboration, application sharing on the desktop, enables both sides to work together as if they were sitting side by side.
If the business has multiple different sites, it does makes sense to set up a Redundancy solution. The Unified Communications solution uses the constellation by which the VoIP telephone systems can replace each other. With the Redundancy solution, your communication system will reach maximum reliability. In case of failure, the branches can replace each other, and, in case of overload, they can also use trunk lines at other branches. Small branches can particularly benefit from the many trunk lines provided at the headquarters and this ensures that employees can always make and receive calls.
Central telephone system based on an IPVA and several media gateways, as well as interconnected branch offices with or without own PBX
For extremely large Unified Communications solutions, the platforms for the innovaphone PBX VoIP phone system and the pure gateways can be separated. The innovaphone PBX VoIP phone system can operate either on a VoIP gateway, for example the IP0011, or as a Virtual PBX (IPVA) in a VMware environment. Multiple media gateways are connected to the trunk line. For example, the IP1130 VoIP gateways each have 30 channels and can be extended, if necessary. They also provide computing power similar to large telephone conference systems. One channel is needed per conference participant.
The One Number Concept on the innovaphone PBX VoIP phone system allows sales representatives to make and receive calls with their official VoIP phone system extension number even when they are out on the road. This results in optimal reachability for customers as call diversions, call pick-up and other partner functions can also be used on the go. Travellers with smartphones can use the central directory via the myApps Unified Communications client as well as the entire call history and the previously mentioned call diversions. Smartphones are turned into fully-fledged extensions of the Unified Communications solution with all its benefits.
Branch offices without their own PBX can connect directly to the central PBX. All they need is a stable and secure IP connection. Larger branch offices operate their own innovaphone PBX VoIP phone system as a sub-system of the central PBX. Branches of equal size and without a clear central system operate as a system network. A branch’s own trunk lines are made available by its own VoIP gateway. All branches can either set up a numbering plan with a prefix to other telephone systems or can be incorporated into the central numbering plan. The latter enables calls to be made to numbers in other branches without dialling a prefix.