Newsticker - Top News

2023-06-05 | Newsticker
NEW in the innovaphone App Store: innovaphone Working App (Beta Version)
New in the innovaphone App Store: Beta Version of the innovaphone Working App


The innovaphone Working app for myApps is a time tracking tool to digitally document working hours. The app complies with legal regulations. Customers and partners can now download the working beta version from the innovaphone App Store.


The app enables employees to easily record and track their working times as well as break times. Once entries are confirmed, they can no longer be edited, making them tamperproof. The app automatically considers general legal guidelines for working hours, required breaks and resting times, as well as work on Sundays and public holidays.


Test the beta version of the Working app now on all your end devices, including all features and functions such as live time-tracking. Once you have tried and tested, please make sure to share you feedback with us in our Beta Forum.


You can also use the Beta Forum to get in touch with technicians around the globe and you can participate in discussions. 


Thank you for sharing your feedback.

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2023-05-08 | Newsticker
NOW AVAILABLE: Our Catalog "innovaphone Products and Solutions 2023 / 2024"


We proudly present our recently published catalog “innovaphone Products and Solutions 2023 / 2024". This is the successor to our product catalog from previous years.


Our revamped catalog provides information on our corporate values, our motivation as well as detailed information on our extensive product portfolio. We also included sample scenarios to portray the advantages of our versatile solutions.


Download the PDF version of “innovaphone Products and Solutions 2023 / 2024” now

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2023-05-02 | Newsticker
innovaphone Certified according to ISO 14001

The globally recognized standard ISO 14001 is related to the environmental management of companies and organizations. It focuses on conscious and sustainable management as well as the economical use of resources. innovaphone is now certified according to the strict criteria of ISO 14001.

We have always considered ecologically responsible, sustainable action to be an important guiding principle for our business decisions. The compact housing of our VoIP gateways, the repair service for our products and the unrivalled low energy consumption of our collaboration and conference platform myApps are all designed with sustainability in mind. Many of the measures that were subjected to the critical review as part of the ISO 14001 certification had already been firmly established at innovaphone beforehand.

Here are even more examples:

  • The innovaphone headquarter building (completed in 2019) in Sindelfingen was built in line with the latest energy standards
  • High number of electrically powered vehicles in the company fleet plus charging points in the underground company car park
  • Benefits for employees such as the subsidized “Jobrad” bicycle leasing and public transport abonnements
  • Reusing shredded cardboard for product packaging
  • and many more…


For more detailed information, please also check our latest press release:
“Consciously Protecting the Environment: innovaphone Certified according to ISO 14001”

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2023-04-19 | Newsticker
Test Virtual innovaphone myApps Meetings Now

Test the innovaphone Conferencing Solution and Join an Online myApps Meeting 


You can now test innovaphone Conferencing with a variety of features such as video calling, chat messaging and screen / application sharing. The testing is free of charge and requires no registration. Simply click on one of the innovaphone myApps meeting rooms to enter the virtual room.

Please visit our website for more detailed information on innovaphone Conferencing.

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2023-03-28 | Newsticker
NEW in the innovaphone App Store: GROUPS App by comtelo


The GROUPS App by comtelo brings structure to your call groups. If you want to work together efficiently, this app has many advantages. Thanks to the user-friendly interface, waiting ques are clearly summarized and provide information on the status of the groups and their participants. Which participants can currently be reached in my group? Who is available or has an appointment right now? Are there static participants in my group who are permanently assigned to it and therefore always accept calls? These are just a few examples that the GROUPS App makes visible.

The practicality of the app is supplemented with additional functions, such as a call directly from the app or the chat button for short messages in between. Take efficient collaboration to a new level with the GROUPS App!

Overview of all available apps within the innovaphone App Store

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2023-03-27 | Newsticker
NEW in the innovaphone App Store: CRM Extensions App by ilink


Are you looking for a solution that connects your CRM with your telephone system? Once you have an incoming call, would you like to land directly at the respective contact in your CRM with just one single click so you can easily store notes at the right spot?

CRM Extensions by ilink is a slim and flexible Windows application for inbound caller recognition and for dialing phone numbers through company phones with a click. And it works when working remotely from home, too!

A popup window displays information such as caller name, company, location, and phone number for inbound calls. This information is directly taken from your CRM system, from your address book, or from public telephone directories. Using the "Open Contact" button, the user directly opens the corresponding contact view of his CRM client. Dial with one single click from many CRM systems, or use the hotkey to dial from almost all Windows applications.

Supported CRM systems include:
Act!, Datev, Goldmine Premium Edition, HCL Connections, HCL Notes, HubSpot, Maximizer CRM, Microsoft Dynamics CRM, Microsoft Outlook + Exchange Public Folder, Netsuite, ODBC databases - customizing through SQL commands, Sage CRM,, Sugar CRM, Tigerpaw CRM, vCard / LDAP.

Supported online telephone books: (Germany), Das Örtliche (Germany), (Switzerland), (Switzerland), (Austria), (USA).

Overview of all available apps within the innovaphone App Store

Tip: Watch the free webinar on the CRM Extensions app now

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2023-03-14 | Newsticker
innovaphone DIALOGS 2023

Our innovaphone Dialogs are just around the corner.

Just a few weeks to go until our event series kicks off, the innovaphone Dialogs 2023, exclusively for innovaphone partners.

Authorized innovaphone partners may look forward to a fabulous day packed with latest news from innovaphone and the industry, get more insight on latest concepts and developments and network with other partners.

The event offers a variety of different presentations, addressing sales and technology-oriented topics.

We will be travelling across Europe, visiting 10 cities in 7 countries. Are you an innovaphone partner? Register now for the date and location of your choice.

Check all dates & locations of the innovaphone Dialogs 2023.

Do you have a specific topic you would like to discuss during the Dialogs 2023? Please use our online form to suggest a topic.

We look forward to meeting up with our innovaphone partners.

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2023-03-06 | Newsticker
Highlights V13r3 | myApps Client: Pinning Apps & App Focus


Is it sometimes difficult to keep track with the growing number of available apps? We have good news for you. With our new software version, you can now go ahead and pin often used apps to your myApps task bar. Every pinned app will be displayed permanently within the task bar at the bottom of the client. This also applies when the user closes the app and even if the computer on which the myApps client is used is shut down and started up again at a later point. This allows for quick access to all apps used on a daily basis.


Do you mainly use myApps as telephony and UCC client? In this case, we would like to recommend the function app focus. This goes one step further than the previously described pin function. Select any app you please and place it into the app focus right next to your home button in myApps. This one app will then be fixed to your task bar.


Here is an example: If you select the Softphone app and set it into the app focus, the interface of the Softphone app will open up automatically instead of your home screen once you start myApps. Should you close apps within myApps, you will also end up in the app that was set for the focus. myApps power users can place the focus on any app via drag & drop.


By the way: No matter what app has been placed into focus, you can now check and edit your own presence status directly within this app.


Take a look at the demo video of our colleague Lars for more details on pinning apps and on how to place the focus on an app.

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2023-02-27 | Newsticker
innovaphone Conferencing & Conference App: Join Virtual myApps Meetings, Plan myApps Meetings & Invite Others


Schedule myApps Meetings & Invite Internal and External Participants to Meetings

Plan myApps meetings and generate invitations to these virtual meetings directly within the Conference app. External participants can join the online meeting via a web link and without having to install any software or plug-in. Users can also generate a calendar entry with all relevant information on the meeting and on how to participate. This calendar entry can then be sent out as an invitation to the meeting.


Presence Status in Real-Time

Once a user dials into a myApps meeting using the Phone app or Softphone app, this will be displayed within the presence information in myApps. If someone tries to call this user, either the busy signal will be heard or the call will be forwarded according to the user settings – if this function has previously been activated.


Online Meetings or Hybrid Meetings – Utmost Flexibility with innovaphone Conferencing

The admin determines who has access to which conference room. A user can be assigned as many conference rooms as desired. Each room, indicated with its own icon, can then be added to the myApps home screen for quick access. The badge count at the app icon indicates how many people have entered the virtual conference room. This allows users to see how many people are present in the meeting before even entering the virtual room. Physical meeting rooms are thus perfectly simulated: Whether virtually or physically on site - you can see who is already in a room and then simply enter it.


By the way: Our myApps meetings provide end to end encryption. In order to avoid unauthorized access to a conference room, it is also possible to create an individual PIN. This PIN is then required when dialing into the virtual room.


Please visit our website for more detailed information on the innovaphone Conference app & innovaphone Conferencing solution.

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2023-02-20 | Newsticker
Highlights V13r3 | NEW innovaphone Recording for Voice Recordings & More Features in the Recordings App


Recording phone calls is part of your daily business routine? We are happy to announce a variety of improvements such as extended filter and arrangement options as well as some new features of our innovaphone Recording solution.


Here is an excerpt:

  • The user can now begin with a recording (PCAP recording) manually and locally (and specifically selected) via the Softphone app
  • Users can select between three recording modes
  • Recordings can be set up for groups
  • Deleted recordings are not entirely deleted straight away. They will be transferred to a waste basket where they can either be deleted for good or restored

Get all the details on our website for the innovaphone Recording solution and the innovaphone Recordings app.

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2023-02-16 | Newsticker
Maximum Reliability – The Redundancy Concept by innovaphone


“Redundancy is the duplication of critical components or functions of a system with the intention of increasing reliability of the system - usually in the form of a backup […] - or to improve actual system performance.” (Source: Wikipedia)

Communication is one of the most crucial functional units in a business. It secures the internal flow of information within a business, as well as communication with customers and business partners. Outage of the communication system may have enormous economic effects on businesses. The impact on productivity and employee satisfaction may be tremendous. Therefore, a redundancy concept for enterprise communications is of particular significance.

This is a straightforward assumption that should not leave too much leeway for discussion. However, it quickly becomes evident that there are different types of redundancy and that a well-functioning redundancy concept consists of numerous different components.

In the following, we would like to provide a quick overview with brief explanations of the different components of the innovaphone Redundancy concept.


PBX Redundancy

  • If one PBX is down, another PBX automatically takes over
  • Users can continue to use their IP phones – the admin does not have to intervene


NEW from Software Version 13r3 on:


myApps Redundancy

  • If one PBX is down, myApps will switch to another PBX
  • Users can continue to work with their myApps client – the admin does not have to intervene

Softphone App Redundancy

  • If one PBX is down, registration of the Softphone app will switch to another PBX
  • Users can continue to make phone calls with their Softphone app – the admin does not have to intervene

Optional: App Platform Replication

  • A secondary app platform is operated. This is replicated in real-time from the primary app platform.
  • Should the primary app platform fail,
    • functions and services provided by the PBX can still be used without restriction. These include for example: use of myApps, telephony functions including the Softphone app and more.
    • apps and services provided by the app platform are available again once the admin activates the secondary app platform. These include for example: profile pictures, search functions for contacts and more.
  • Once the admin has activated the secondary app platform, all functions are available again.
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2023-02-13 | Newsticker
Highlights V13r3 | Softphone App & Phone App: Unified Multi-Video UI, Enhanced Stability and New Functions


With the Phone app and the Softphone app (via launcher or web browser), the user interfaces now look the same. This applies to all types of calls: Whether you are in a one-on-one phone call, in a 3-party conference or joining a virtual myApps meeting via one of these two apps.


The major overhaul includes:

  • Multi-video
  • Non-persistent chat directly within the call: Chat messages are transferred as part of the call
  • A “raise your hand” button to indicate that you would like to speak
  • A listing of all participants within a myApps meeting
  • Favorites list, call history and a search field including functions such as visible presence status, initiating a call / chat conversation, take over a phone call (only within the favorites list) or call transfer

Advantages for users of the native myApps client:

Once the Softphone app is used as default app for telephony, a call is no longer disconnected if the Softphone app / the myApps Custom app for MS Teams is closed. Inbound calls can be accepted even if the Softphone app and myApps are not open. Especially when using mobile devices, call signalling is accelerated and general stability is improved.


Please visit our website to receive more information on our Phone app and Softphone app.

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2023-01-30 | Newsticker
Now Available in the innovaphone Wiki: Data Sheets for Gateways & Phones as PDF

You can now download and print the datasheets in PDF with the technical specifications for each product (innovaphone gateways and telephones).

Visit our innovaphone Wiki and get the datasheets in PDF.

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2022-12-27 | Newsticker
NEW in the innovaphone App Store: Gigaset Provisioning App by Gigaset Communications


With the Gigaset Provisioning app it is possible to automatically add and remove DECT devices via IPUI provisioning on the Gigaset Nx70 IP DECT. In addition, the LDAP configuration can be provisioned.

Overview of all app available in the innovaphone App Store

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2022-12-20 | Newsticker
ANNOUNCEMENT: Release of innovaphone V13r3

Our new version 13r3 is now available. Discover all the great features such as the multi-video UI for virtual myApps meetings, new apps and much more.


What to expect with 13r3:

  • New:
    • Online meetings & video conferences with innovaphone Conferencing
    • New Softphone app / Phone app including new functions and new user interface
    • Connectors for presence synchronization with other conference solutions
    • New innovaphone Recording for voice recording (also via softphone)
    • Authentication via OAuth2

  • Major overhaul with significant new functions:
    • Fax app
    • Contacts app
    • Chat app
    • Conference app
    • Easier integration of SIP phones
    • Improved redundancy options
  • For app developers:
    • Expanded SDK and new TEXT interface (speech to text)

  • Additional apps & improved features:
    • App platform replication
    • Recordings
    • PIN apps
    • App focus in the myApps task bar
    • Calendar presence mapping
    • New user interface for settings in the App Platform Manager
    • Users app service & Users Admin app
    • Profile app
    • Users Admin: New field on CSV provisioning file
    • TLS 1.3 support
    • App Devices expert configuration
    • Improved innovaphone App Store
    • myApps Proxy support
    • And much more...

  • Implemented feature requests: 
    • Contacts app: add / edit / delete contacts
    • Outlook contacts are checked with incoming calls to identify the caller within innovaphone myApps
    • Audio signal when someone enters the virtual myApps meeting room
    • Numerous apps start automatically
    • App starts automatically when brought to the foreground
    • Users can hide their phone number when making calls from the Phone app and the Softphone app (settings in the app menu)
    • Users can log into / out of (call) groups within the Phone app and the Softphone app
    • (Automatic) report on sent faxes via e-mail
    • innovaphone myApps can also be used in terminal server environments (e.g. Citrix). A local innovaphone myApps Softphone from the terminal server environment or Citrix is operated remotely via the innovaphone RCC app.
    • Camera & screen sharing can be deactivated if Video or UC license is missing
    • With the innovaphone Phone app & the Softphone app, the audio device can be switched conveniently during a call (via the media panel at the bottom of the call screen)
    • Devices app: Configuration of essential settings in the Devices app; individual device settings via expert configuration
    • New feature with voicemails: Users can send audio files via mail to their inbox
    • Active call diversion displayed in the innovaphone Phone app & the Softphone app
    • Call duration of an active call is displayed in the call status within the Softphone
    • For forwarded calls, both the caller and the forwarding party are displayed in the innovaphone Phone app & the Softphone app, as well as in the OS notification pop-up.




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2022-12-13 | Newsticker
6th Test Phase for V13r3 Beta Launched
6th Test Phase for V13r3 Beta Launched

Following features and apps have been improved for the current Beta 13r3 test phase:

  • myApps & Softphone redundancy
  • innovaphone Connector for Microsoft 365: Synchronization in both directions


Please visit our newsticker to get all details on participating in the beta test phase.

Visit our V13r3 Beta Forum.

We look forward to your feedback.

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Please get in touch with us via our contact form, no matter whether you wish to receive a callback, whether you have any questions or would like to receive further information.


We look forward to hearing from you.


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