Technology Partners

Utilising Synergies through Expertise: the Best Solutions for our Customers

At innovaphone, we count on a trusted and reliable collaboration with our Technology Partners. Useful additions for seamless integration of the innovaphone PBX in various specialised areas are enabled through these cooperations with our Technology Partners. 

innovaphone’s Technology Partners are listed here in alphabetical order:

2N is a leading European company engaged in the development and manufacture of products in the field of ICT and physical security. It is the global market leader in IP intercoms. All products meet stringent international standards (ISO, TUV, UL, CE), and are compatible with third party systems. 2N’s products, such as IP intercoms for door communication, and emergency calls, IP Audio systems and M2M products reflect the latest trends in security. Their best-in-class portfolio of products and solutions are designed to makes life easier, better and more secure. In 2016, 2N became part of the AXIS Group.

The company Ascom has been a leading manufacturer of DECT telephony, especially in the public health sector, for many years. The collaboration between Ascom and innovaphone has enabled new, ground-breaking products in the areas of IP DECT and Voice over WiFi to be developed.

The ASEKO company was established in 2004 as an IT business with focus on security and Linux user support in Hanover. After providing a wide range of IT services in the first few years, ASEKO has specialised in software development since 2010. ASEKO benefits from decades of experience in the field of telecommunications systems. With intelligent and multi-tenant capable software solutions, ITC processes are made manageable and billable. Systems of different manufacturers can be administered by which operations and service is automated and simplified. With the interface provided by innovaphone PBX, ASEKO was able to connect and add another very important system to the portfolio of supported PBXs.

ATT-AudioText Telecom AG was founded in Switzerland in 1995 and since then has been developing customized SWISS ALARM SOLUTIONS in the areas of:
- Alarming via ESPA 4.4.4, BACnet, OPC, I/O, ...
- Alarming on App, SMS, Email, DECT, ...
- Alarming via SIP to ANY PBX/UCC, ...
- ATAS, OAP, SIP-DECT, XML, ...
- Conference calls, REA alarms,
- Cloud or Hybrid solutions
- LoRa, IoT, silent alarm, amok alarm, ...
- Lone worker protection via app, PNG devices, ...
- Nursecall solutions such as GETS Radio, Tyco, ...
- Autark alerting on Swissphone pager...

With over 30,000 installations, aurenz GmbH is one of the leading providers of software-based accounting and UC analysis. For the innovaphone PBX, aurenz offers an extra add-on to generate additional IT business. Customers can rely on an exemplary service and smooth installations.

Around the flexible authensis ACHAT software suite, authensis AG supplies innovative, multi-media communication solutions. ACHAT optimises the interaction with customers across all relevant channels, and seamlessly integrates into infrastructure and business processes. Big Data Analysis obtains concrete approaches for predictive customer service, from communication and other data. authensis supports customers with many years of practical competence in complex projects, from conception to implementation, and from integration to support.

Based in Saarland, the Behnke Group is one of the leading providers of industrial door stations, emergency- and emergency phones for elevators on the German and on the European market. Tradition and constant innovation have shaped the company philosophy since 1980. Behnke door stations and emergency call stations are developed at the highest level within the company. The devices are characterized by quality, reliability, longevity, flexibility and are easy to integrate in phone-systems and data-networks.  The VoIP technology stands out due to its special design, such as modular flexibility, custom-made products and also meets the specific customer requirements in the industrial and private. The products of Behnke are characterized by the quality designation "Made in Germany”.

With over a million installed licenses, C4B Com For Business AG is a market leader in CTI and Unified Communications software. C4B develops and distributes communications solutions under the XPhone™ brand for companies of all sizes in all industries. With services such as CTI, fax, presence, screen sharing and instant messaging, C4B software improves how businesses interact with customers over the long term while simultaneously streamlining in-house communications processes. Thanks to Mobile App, AnyDevice control and Follow-me, employees communicate on the go just as easily as in the office. C4B solutions are distributed by an extensive network of qualified partners, including such major vendors as Unify, Deutsche Telekom and Swisscom.

CASERIS GmbH simplifies communication processes within a company with innovative software solutions. Under the product name CAESAR, CASERIS provides modular communication solutions, ranging from simple fax integration via computer telephony applications to vertically integrated Unified Communications solutions for complex system environments. The 50-strong team creates sustainable added value for its customers with expert advice, reliable service and customised developments. Result: Optimised work processes, more efficient communication processes and more motivated employees - both in SMEs and large corporations. As a spin-off of CAE Electronics GmbH, the company has more than 40 years of industry experience, 3,500 satisfied customers from different industries place their trust in the company.

char is a Spanish company with more than 25 years of experience and specialised in the integration of systems and equipment in the hotel sector. We develop reliable solutions that have become a standard used in more than 10,000 hotels and groups around the world.
char pmslink is an intelligent middleware that integrates more than 150 PMS systems with more than 180 hotel equipment and systems (PBX, Hotspot, IPTV, access, home automation, etc.), solving any need and architecture, enhancing and making the most of the integrated systems.

COBS develops market leading wireless speech solutions for in-building communication. COBS main focus is alarm, messaging and precise location technology for people working in buildings where personal security is a necessity. We deliver integrated solutions to healthcare, aged care, psychiatric care and prisons. Together with a sophisticated precise indoor location technology and a very flexible alarm server with open interfaces for messaging are we able to bring advanced and secure solutions to the customers.

Datafox Software Engineering is an integration company with the aim to make different business processes more effective. Next to customer specific integration / automation projects, Datafox has created universal integration applications to integrate the innovaphone PBX with Zendesk. Automatic ticket creation, call recording and CRM links, click-to-call etc. – everything is there to make customer service more efficient, providing the best customer experience. This is just a beginning – whatever you are looking for - Datafox will make it happen!

EPOS is an audio and video solution company developing high-end devices with design, technology and performance as paramount parameters for business professionals and gaming.
The establishment of EPOS follows the demerge of Sennheiser Communications − the joint venture between Sennheiser electronic GmbH & Co. KG and Demant A/S. Alongside the introduction of an own-branded portfolio, EPOS continues to sell the Sennheiser Communications portfolio co-branded as EPOS I SENNHEISER.
Headquartered in Copenhagen, EPOS is part of Demant − a world-leading audio and hearing technology group. As such, it builds on more than 115 years of experience of working with innovation and sound.

Eurofluxo was founded in 1990 and has since been specialising in the development of software in the area of telecommunications and VoIP technology. The product range includes software for call accounting and billing, IVR platforms, call recording and mobility. With high reliability standards, as witnessed by 15,000 customers all over the world, the solutions provide perfect tools for monitoring call traffic, cutting operational costs and increasing productivity. Eurofluxo has a wide expertise in the hospitality and health care industries. The products offer smooth integration with all major Property Management Systems and include advanced features such as SIP-based voice services in nine languages, making them the ideal solutions in hotels, hospitals and retirement homes.

Since 1990 ilink has been developing software solutions and offering products and services for Unified Communications (UC) to its partners and customers. In addition to our standard UC products for telephony and audio integration, ilink customers especially rely on our software for enterprises and contact centers. With a close focus on customer requirements, our individual solutions intelligently link state-of-the-art UC systems in the datacenter and in the cloud.
With over 25 years of excellence in the implementation of ambitious projects, ilink delivers outstanding know-how through its strong Professional Services team.

Jabra is the brand name of GN Netcom, a subsidiary of GN Store Nord A/S (GN). As a global leader in manufacturing, Jabra develops and distributes an extensive portfolio of hands-free communication solutions. Jabra has been a synonym for innovation, reliability and highly convenient usability for more than two decades. In its business divisions for mobile users and professional users in contact centres and office environments, Jabra produces wired and wireless headset and speakerphone solutions enabling users and companies to communicate in a more convenient, powerful way across company locations.

jtel has been developing highly performant, scalable applications and solutions for companies, carriers and service providers since 1997. jtel products, software modules and custom solutions are installed at over 200 sites in Europe and handle millions of calls every day. jtel’s wide, long-standing experience has enabled them to meet the customers` most demanding requirements. jtel’s expertise includes ACD, data and audio conferencing, IVR, solutions for intelligent networks and their multi-client control via web portal solutions.

Jusan is one of the global leaders in value added solutions for telephony, with 40 years of experience in the telecommunications sector, with consolidated products present in more than 40 countries and certified by top market players.
Jusan designs, sells and supports solutions for Call Centres, Call Recording, CTI, Vocal Servers and Call Billing and Traffic Analysis, through a network of partners and distributors, and closely cooperates with leading carriers and manufacturers for the certifications of interoperability between its applications and the most prestigious telephone systems in the market.

Kiamo is a software solution that helps companies manage their customer relations on a day-to-day basis. Kiamo captures, prioritises and distributes all multimedia flows depending on business rules, availability and employee skills.
Kiamo responds perfectly to the problems of customer relations managers who need a unified customer strategy to improve their relational performance and quality of service.

Konftel is a leading company and a strong brand, within audio conferencing equipment. Since 1988, the mission has been to help people around the world to conduct meetings despite distances. Based on Konftel’s success, the company knows that audio conferencing is a great way to save time, money and at the same time contributes to a better environment. High audio quality is essential for efficient meetings, this is why the patented audio technology OmniSound^® is built into all Konftel Conference phones. The products are sold globally under the Konftel brand and the headquarters are based in Sweden.

MediaRunway – longstanding innovaphone partner and IT system house for 22 years in Rommerskirchen (near Düsseldorf and in Cologne). Using the existing ITC know-how, MediaRunway developed an innovaphone cloud gateway solution for local innovaphone PBXs and programmed innovaphone apps. Do you need a flexible innovaphone cloud? It can be possible in the MediaRunway Cloud. Do you have an idea for an innovaphone app? We program individually. With MediaRunway, your business can grow.

Mediterranean Consulting is a company with extensive experience, specialising in strategy, technology, organisation and quality. Founded more than 15 years ago, Mediterranean Consulting has a software factory , where the programming of advanced software solutions is carried out, throughout its cycle: analysis, development, implementation and support. Among the solutions is HALFWAY, the first phone billing to be integrated exclusively with the innovaphone PBX.

MSI Solution GmbH has been developing and selling innovative products for telephone systems since 1988. The actual product portfolio with the brands TeleData, PhoneStat and OctopusAccounting offers call-accounting solutions for commercial and governmental use. The product line HospiX is tailored for the hospitality and health care markets. It offers various features for operation and accounting in hospitals, clinics, retirement and nursing homes. These solutions offer interfaces to all major telephone, property management and hospital information systems. SIP-based voice services and the ability to run on virtual machines enables a seamless integration into the customer`s IT infrastructure. Over 25,000 end customers all over Europe - including many market leaders - rely on these solutions which are available in five languages.

New Voice is a worldwide operating systems integrator and offers solutions in the area of emergency, security, business and process communication, as well as IT and automation technology. Established in 1991, New Voice has implemented more than 4000 systems in all markets worldwide in close cooperation with important telecommunications enterprises, leading manufacturers, systems integrators and security software providers. The goal is to use real-time communication as an efficient source of information for a company and at the same time to increase the level of security and protection of individuals and property.

novomind AG has developed intelligent omni-channel commerce and customer service software solutions for global use for 20 years and is among the technology leaders in Europe. Its portfolio comprises standardized solutions for commerce companies and contact centers and includes the products novomind iPIM, novomind iSHOP, novomind iMARKET and novomind iAGENT. Its team of over 350 employees currently serves more than 220 companies and is growing steadily.

Based in Berlin, onsoft has been successfully developing systems for the monitoring and optimisation of customer communication quality in various contexts for over 20 years. Over this period, the company has primarily worked with call centres, financial organisations and service-providers, and emergency call centres.
The specific needs of the customer is at the heart of onsoft. Latest technology is used in order to implement every project according to the individual needs of each customer. Whether it is the legally admissible, tamper-proof documentation of communications and screen activity, content search of data sets using speech analysis, or call evaluation: onsoft will prove to be a capable partner in increasing the quality of your customer communication.

OptiCaller Software AB develops software for mobile PBX & Unified Communications. The application OptiCaller is available for all smartphone platforms (Android, iPhone, Symbian, Windows Phone & Blackberry). OptiCaller features: Call optimisation, One business phone number also for voicemail & PBX features on your mobile. A flexible provisioning system is available to simplify the administration of OptiCaller and licenses.

Plantronics, Inc. (“Poly” – formerly Plantronics and Polycom) (NYSE: PLT) is a global communications company that powers meaningful human connection and collaboration. Poly combines legendary audio expertise and powerful video and conferencing capabilities to overcome the distractions, complexity and distance that make communication in and out of the workplace challenging. Poly believes in solutions that make life easier when they work together and with our partner’s services. Our headsets, software, desk phones, audio and video conferencing, analytics and services are used worldwide and are a leading choice for every kind of workspace. For more information, please visit: www.poly.com

PSE Group delivers secure and engaging communications solutions for Hospitality Industry.
HSC product suite bridges the gap between Hospitality IT infrastructure and PBX system. Among other thing Suite includes universal Hospitality middleware (HSC Connect) and Hotel Communication Solution for small hotels and guest houses (HSC Entry). Installed in more than 1.000.000 rooms globally and successfully integrated with more than 200 different PMS Systems HSC Connect is market leader in Hospitality middleware software.

The ROMICO team has been developing and marketing innovative and intuitive Unified Communications, contact centre, mobile office and audio/video conferencing solutions since 1992. All CRM and ERP data of the company can be used  in all modules with the ROMICO data-integration server. E.g. depending on the CRM Customer category and the appropriate popup in the target application, ROMICO QACD® makes intelligent call distribution possible.

SeaCom is supplying wired on board communication solutions to the maritime marked. Telephone exchangers, harsh environment telephones and intercom stations. All designed and manufactured to meet the requirements found on seagoing vessels. Our customers are primarily subcontractors delivering electrical installations to new buildings on shipyards, but we also have a good share of the retrofit marked by direct contact to ship owners. Our system is type approved by DNV-GL: Type Approval Certificate : TAA0000054 Rev 1- SeaCom and AlphaConnect PABX and Talk Back system. We have more than 1000 installations in operation worldwide and over 20 Years of experience in the field of on board communication.

A lightning strike in the data center, flooding in your region, an emergency case in the production line – whenever the worst-case scenario occurs, it is important to be prepared. Serinus has been specifically developed for this purpose. According to a predefined set of rules, Serinus provides information and sends alarms using all available communication channels, alerts users about specific events and informs about any required responses.
The smart event communication platform guarantees efficient and reliable alarm and crisis management with its three different editions, all of which are suitable for adaptations and offers multiple benefits - the SaaS solution, the on-premises version and the hybrid solution.

Snom is an international premium manufacturer of professional and business IP phones that debuted in 1997 as the pioneer for Voice-over-IP (VoIP) technology in Berlin, Germany. Within two decades, Snom developed into an internationally renowned brand for innovative telephony solutions.
Snom’s impressive product portfolio complies with current European security standards.
The IP desk, conference and DECT phones by Snom come with a variety of functionalities and high-end audio quality, which feature up to 27 languages, depending on the model. Completing their selection, Snom also offers a wide choice of accessories, like headsets and other expansion modules. A three year warranty is included for all devices.

Speech Enterprise GmbH is manufacturer and supplier of communication solutions with focus on call recording. The company offers a broad portfolio and experience from several thousand installations. It actively supports system house partners and customers with the planning and realisation of recording projects. The solutions have proven to be extremely practical and exceptionally competitive.

FROX AG is an independent, innovative software company which is specialised in the development of web-based UC solutions and the optimisation of business and IT processes. The web-based attendant solution talkbase was developed by FROX AG in Switzerland and is sold worldwide. This communication solution offers demanding customers from all over the world integrated, multi-client-capable UC functions based on innovaphone or other systems. Talkbase ensures that incoming calls can be accepted and forwarded in an efficient and professional manner by call centre agents and switchboard operators.

TeMeno GmbH, based in Grevenbroich, has been developing professional alarming, call and conference systems since 1988 and is one of the leading German manufacturers in this segment. The MenoDigital alarm server provides a reliable hardware or software platform that utilises innovative technology to evaluate the most input modules and protocols, triggers corresponding signaling chains, or combines conference calls. The alarm server is particularly suitable for applications in critical situations, e.g. evacuation, silent alarm, individual workplace monitoring, nurse call systems, emergency conferences, alerting of operational groups, conference and monitoring system for task forces etc.

The company TE-SYSTEMS GmbH was founded in 1990 and has since been specialising in the development and marketing of software in the area of audiotex and telecommunications for ISDN and VoIP. A major focus is placed on voice-dialogue systems for call centres and service platforms as well as the migration of CAPI-compatible applications to various VoIP environments.

RELIABLE ALERTING, INFORMATION, AND COMMUNICATION
tetronik develops and produces solutions of outstanding quality for a wide range of alarm, information and communication management tasks. We integrate, automate, simplify and secure critical as well as everyday communication processes from different industries.
With the portfolio and the various DAKS platforms, and together with high-performance partners, tetronik has been providing comprehensive solutions for a large number of demanding applications worldwide for decades. DAKS... because it’s about responsibility!

The Voxtron group has had an international reputation in the telecommunications industry since the 1990s as a manufcaturer of professional software systems for customer interaction. As a long-time manufacturer of customer interaction systems, Voxtron has broad experience with communication processes and technological expertise. Voxtron uses this knowledge for the development of customer interaction systems.

The Swiss multimedia contact centre manufacturer WBe AG, is an established company in the global telecommunications market. The InHouse Engineering Team has been responsible for the implementation of business intelligence platforms since 1992. The modular structure of the system creates both inbound and outbound media processing optimisation for Call, Chat, Fax or Email. Renowned companies rely on years of experience, branch independent.

XQTING – No nonsense software development.
XQTING is a solution architect, software developer and app developer who seamlessly integrates software tools within your business approach. It increases efficiency in existing software environments by connecting the software islands using existing APIs or by building own connectors. It writes tailor-made software to answer all your requirements. XQTING has a solid background in telephony, contact centres and process automation. Based on this knowledge it has built InnoStats, a software that provides reporting on innovaphone queue objects.