Digital transformation is in full swing, also across the hotel industry. Key card systems, hotel services via smartphone, online booking: Hotels need to rely on digital tools to improve customer experience.
Our innovaphone solution is ideally suited for the hotel industry. Make sure your customers get the best services possible: Before, during and after their stay.
Ensure the best guest experience and provide high quality services. Connected staff and efficient workflow management thanks to reliable technologies by innovaphone.
FlexibleCustomized solution that accounts for seasonal fluctuation:
|
CompatibleOpen platform with seamless integration into your current system, incl. all hardware & software components:
|
MobileAll apps and functions on all devices - whether employees work on site or from home:
|
SecureProcess personal & sensitive data on a daily basis without having to worry:
|
Better guest services for a memorable hotel experience.
(Future) guests can quickly establish contact via the website of your hotel. Website visitors can call your reception to book a room directly via the web browser, no 3rd party booking services involved, no chatbots.
Once the guest has booked a room and is on site, check-in and check-out can quickly be processed via the contact widgets - a quick call to the reception as validation for self check-in / check-out are sufficient.
Generate QR codes for customers to establish contact with dedicated agents. Some examples: Guests will be able to use these contacts to order drinks at the bar without having to leave their spot at the pool. During their city trip, they can call the reception of the spa to book a massage for the evening.
Any employee or group of users can be configured as the recipient of the message or call. If desired, calls can also be forwarded accordingly.
All the recipient needs to receive the call or message is an end device with internet connection.
Whether you would like to opt for OPEX or CAPEX, the innovaphone product portfolio is always available with the full set of features. You can even combine the different models with each other.
Get more details on the various options.
We are a German IT company placing utmost emphasis on the security of European authorities and citizens. Our products are GDPR compliant and carry both trust seals "IT Security made in EU" and "IT Security made in Germany".
We support businesses in their digital sovereignty.
"[...] the new solution’s modular and open structure means that additional applications for specific services can be integrated directly into myApps."
Alberto García Espíldora, Purchasing Manager of Hotel Torreblanca
"Installation was a major challenge, as upgrading and replacing server racks and patch cables was a tedious job that required each terminal in each room to be identified"
Juan Alberto García, Purchasing Department at Monarque Hoteles
"Good and reliable communication is of great importance at an airport. innovaphone has proven to be a good partner."
Cyril Engels, ICT Employee at Maastricht Aachen Airport
"The system makes it possible for us to communicate internally between the different organizations in the group without incurring costs."
Łukasz Kurnikowski, Head of Sales and Marketing
"In order to address the specific requirements of our employees and our guests, we needed an easy-to-use, manageable and scalable telephony solution for the coming years – and the innovaphone PBX covers it all."
Mathias Munoz, Managing Director Boutique Hotel Martigny
"The new innovaphone IP PBX completely meets the customer’s expectations and feedback on the new installation has been extremely positive to date!"
José Enrique López, Technical manager and project manager at ibermedia
"The main reasons for deciding in favour of the German manufacturer’s solution was the fact that innovaphone has a sophisticated solution with gradual migration to VoIP (...)"
Damián Melero, IT Manager at abba hotels
Check our overview to select other innovaphone case studies. If you wish, you can use the filter option to filter according to different branches and industries.