NEW in the innovaphone App Store: WQ Status App by trizwo
The trizwo WQ Status app displays a simple status overview of calls in a waiting queue within the app. Users of the app see an overview of the number of calls on hold on a well-structured status screen. In addition, the phone number or the name resolved by the PBX as well as the time the call has been on hold is displayed for each call. The trizwo WQ Status app collects the number of calls as well as their standby time. Therefore, a detailed list of the duration of the sequence of call events is generated. The measured values are allocated for access through Prometheus and for processing by Grafana via a web server in the app.
Renting or Buying Software Licenses? Why not Both?
From version 13 on, innovaphone software licenses can be bought and rented (on premises or from the cloud). Rented licenses do not have a minimum runtime or other limitations*. Simply ensure that enough iSC are credited to the respective customer account.
*Please note: The rented software licenses are intended to be used continuously. Activation and deactivation or up and downgrades of the configuration (e.g. downgrades for the weekends) in order to optimize the fees are not allowed.
So far, nothing new. However, we do have some news: It is now possible to combine bought and rented licenses on one single installation.
What benefits arise?
Imagine following situation:
The operator of a ski hotel plus attached gastronomy, ski lift, ski school and ski rental are all already using an IP telephony system by innovaphone. During the winter season, it would be quite handy to complement the telephony functions with a variety of UCC functionalities for video calls, application / desktop sharing, chat, fax2mail, etc. These will ease the work processes for employees during the seasonal peaks.
The solution: The (bought) licenses for IP telephony are still used around the year. During the winter season, the licenses for the required UCC functionalities & apps are rented.
Should you not be in a branch that undergoes seasonal fluctuations, following scenario may apply instead:
An automotive company has already switched its telephone system to IP telephony years ago. An innovaphone PBX is used in-house, all licenses were purchased. Now, it is high time to get more future-oriented. Employees shall be able to use UCC functionalities as well as traditional telephony. The company, however, is still uncertain about the extent to which employees will actually use functions such as video calling, virtual conferences, application or screen sharing, chat messaging & other features. Unnecessary costs due to unused functions should be avoided, of course.
The solution: The software licenses for various UCC functionalities are rented for a certain time period in order to determine whether these functionalities are actually used within the company.
In addition to the two sample scenarios, there are plenty more where the mixing of purchased and rented licenses be a sensible solution.
Should you need help to find out whether this topic is of interest to you, please do not hesitate to contact us. We will gladly help out evaluating your business needs.
We are happy to announce our new webinar series, introducing our technology & app partners. Each webinar will be presented by one of our technology / app partners and moderated by innovaphone.
The main focus of each webinar will be the product range, integration of the solution within the innovaphone system as well as completed innovaphone customer projects. Learn about the possibilities of enhancing innovaphone solutions with the versatile products of our technology partners & app partners.
NEW Apps in the innovaphone App Store: Appinion, Camera, Doorbell, Pinboard and Presence Favorites by MediaRunway
The Appinion app can facilitate decision-making processes by quickly and easily asking myApps users for their opinion. You can determine yourself how many answer options you offer the user to choose from. The creator of the poll sees the voting result in percent, as well as how many votes were cast. An app that every company should have installed and an easy and flexible tool for polls.
The Camera app allows users to easily access the MJPEG video image from one or more IP cameras.
Use the Doorbell app to connect your door intercom to the innovaphone myApps system. This makes it possible to receive the ringing of the doorbell by a visitor just like a phone call. Additionally, you will be able to view the image of the camera in your softphone while talking to the visitor or you can open the door by clicking on a “soft button”.
The Pinboard app can replace the information board for notices in the company and saves eternal scrolling in chat histories. If you want to publish information to all users, this is just the right app for you. You can differentiate between long-term information and short-term information by selecting an expiration date.
The Presence Favorites app allows users to create personal Presence Favorites. You can set the color of the presence status, the text and a time for how long this presence status should remain set before switching back to green/present.
NEW in the innovaphone App Store: LineSelect by byon
With the LineSelect app by byon, employees of a business can select different phone numbers to be displayed for external phone calls. In the byon LineSelect Admin app, multiple lines with different phone numbers can be created and assigned to specific profiles. These profiles are then distributed to the employees. In the byon LineSelect User app, the employees can select their required profile and change the outgoing phone number as needed.
Browse through our innovaphone App Store and take a look at all available innovaphone apps & partner apps.
Last month, we announced the beginning of our beta test phase for 13r3. Now, we would like to invite you to join the 2nd beta test phase. Simply log in via the Beta Forum and discover the numerous improvements and functions of the apps. We look forward to your feedback.
NEW: innovaphone IP160 - The IP phone for Harsh Conditions
The IP160 IP phone is the successor of our innovaphone IP150 and convinces with its sturdiness and resistance to harsh environments.
With its weatherproof housing, which is also protected against vandalism, the innovaphone IP160 IP phone is well-prepared for use in environments such as machine rooms or wind turbines. Spraying water, high humidity, dust or high mechanical strain cannot harm the IP160. The illuminated red keys and the OLED display enable easy operation even in poor lighting conditions.
Information on Price Adjustments as of August 1st, 2022
Increased prices affect almost all areas of our private and professional lives. We at innovaphone have also been observing the constant price increases of our component manufacturers and suppliers in the hardware sector with concern for quite some time now.
Up until now, we managed to hold back a general increase in prices, due to well-negotiated long-term purchasing conditions. However, we are now forced to take action, due to the insecurities we see in the market regarding future price developments as well as the general inflation trend which leads to significantly higher costs for us in all areas. This means following:
As of August 1st, 2022, we will be increasing the prices of the majority of our products by approx. 15%. This price increase also applies to SSC, warranty extensions and hardware support.
1st option to save money: Buy & bind until July 31st, 2022
For prospective innovaphone customers planning on getting an innovaphone installation for your business: Decide until the end of July and benefit with the conclusion of an SSA (Software Service Agreement) by getting a more attractive SSC value (Software Service Credits).
For innovaphone customers who have already concluded an SSA with us: Now is the ideal time to reload your SSC account in order to profit from the more attractive SSC value.
2nd option to save money: Conclude the online Auto SSA contract until July 31st, 2022, and get free months for the SSA
The Software Service Agreement (SSA) enables customers to receive upgrades (new software versions / releases) from bought innovaphone software. With immediate effect, this agreement is no longer concluded on paper but exclusively online instead. These changes apply to new customers as well as established customers.
Auto SSA contracts concluded online via the portal my.innovaphone until July 31st, 2022, and with a defined runtime will get free months (number depends on contract period) to compensate for the price increases.
Despite all this, we have also made some adjustments that in fact represent a reduction in price after July 31st, 2022:
Reduced prices & easier licensing: Interface licenses & channel licenses included in the future
In the future, all gateways will include all interface licenses and channel licenses (relay channels) upon delivery. This will lower the price significantly and will standardize and simplify licensing. The licenses for all gateways purchased before August 1st, 2022, will also be retrospectively activated free of charge via a firmware update.
Reduced prices for innovaphone myApps Cloud & Software Rental: Reduction of required iSC (innovaphone Service Credits) per license
innovaphone Service Credits are the electronic payment method for innovaphone myApps Cloud as well as the innovaphone Software Rental. With the adjustment of required iSC per license, the prices of the innovaphone myApps Cloud Service as well as the innovaphone Rental Service will be reduced as of August 1st, 2022.
2022-06-14 | Newsticker
NEW in the innovaphone App Store: iFrame App, inno2TANSS App & Callback App by MediaRunway
The iFrame app allows for central access to a website, ERP, CRM or another platform. The user’s SIP ID or an individual user string can be added to the configured URL. Instant and user-based web access!
The inno2TANSS app pushes call information from the telephone system into the ticket system TANSS. All calls appear in the timeline (including phone number, customer name, call duration). Quick & accurate documentation of customer calls!
The Callback app manages callback requests and can be used to create call notes. Every message has a level of priority, a status and an optional note. It can be changed, passed on and trace for a productive and modern workflow.
NEW in the innovaphone App Store: ToDoList App by effexx
Get yourself organized with the ToDoList app
Daily goals, weekly tasks, important notes and more can quickly be gathered with the ToDoList app by effexx. This tool is now available for the myApps environment, it is great to help with the organization of daily work and can of course be used across devices.
NEW in the innovaphone App Store: DynamicTeams App by aurenz
With DynamicTeams by aurenz, you can convert normal hunt groups into flexible service teams where agents can log in and out independently as required. The presence status of agents is displayed on a team basis. A call log of the group with callback status enables targeted follow-ups of lost calls. The supervisor dashboard is a monitoring tool with which team leaders can keep track of the team’s workload. If parts of the workforce work remotely or in distributed locations for example, this task alone may otherwise be quite a challenge.
The new BETA version 13r3 is now available and we cordially invite you to join the test phase. Just log into the Beta forum, familiarize yourself with a number of new functions and apps and share your experience with us. We are looking forward to your feedback!
How to participate in the test phase:
GENERAL PROCEDURE OF BETA PHASES:
Beta 13r3 comprises a number of new functions and apps and is divided into different Beta phases. The first test phase is available for you as of today, please visit the innovaphone Beta Store and the Beta Forum.
The Beta version is being further developed and new features, apps, etc. are continuously being added.
We proudly present our latest innovaphone white paper: Hybrid Working
The working world has undergone quite fundamental changes over the recent past. Even if employees may slowly be returning to the office, traditional workplace models are getting replaced by more flexible & mobile models.
Read the innovaphone whitepaper and get answers to the following questions:
Is hybrid working the new normal?
What makes hybrid work a success?
What are the advantages & disadvantages of working remotely from home?
Why is innovaphone myApps ideal for remote working?
NEW in the innovaphone App Store: SendNumber App by effexx
We are happy to announce that a new feature has been added to the innovaphone solution: the SendNumber app by effexx. Users can conveniently select the phone number to be displayed for outbound phone calls from a list.