We proudly present our latest innovaphone white paper: Hybrid Working
The working world has undergone quite fundamental changes over the recent past. Even if employees may slowly be returning to the office, traditional workplace models are getting replaced by more flexible & mobile models.
Read the innovaphone whitepaper and get answers to the following questions:
Is hybrid working the new normal?
What makes hybrid work a success?
What are the advantages & disadvantages of working remotely from home?
Why is innovaphone myApps ideal for remote working?
NEW in the innovaphone App Store: SendNumber App by effexx
We are happy to announce that a new feature has been added to the innovaphone solution: the SendNumber app by effexx. Users can conveniently select the phone number to be displayed for outbound phone calls from a list.
innovaphone CONNECT 2022 – The innovaphone Fair: Register as a visitor now
Meet innovaphone and partners at the innovaphone fair, discover the world of myApps with all its possibilities for collaboration and the virtual workplace of tomorrow.
Last spring, we notified you on our latest addition to the innovaphone gateway range, our most powerful hardware platform, the innovaphone IP6013. Now, we are pleased to announce that the IP0013 VoIP gateway will be available with the service release of V13r2 SR10.
The new IP0013 VoIP gateway has a capacity of up to 25,000 users and is ideal for large UCC solutions. It is based on the IP6013 VoIP gateway but without ISDN interfaces and DSPs. This enables a particularly good price-performance ratio.
NEW in the innovaphone App Store: Wake Me Up! & Sites Manager by Mediterranean Consulting
Our new partner apps Wake Me Up! and Sites Manager by Mediterranean Consulting are now available in the innovaphone App Store.
The newly developed partner apps by Mediterranean Consulting complement the innovaphone App Store and offer new products, suitable for example for the hotel industry.
The Wake Me Up! app enables a wake-up service at hotels and includes functions such as automatic call scheduling, the audio message to be played as well as configuration of the reception expansion
The Sites Manager app enables easy access to business applications such as ERP, CRM or other information systems. Central management of these applications is enabled.
NEW: innovaphone Hardware now Available with the innovaphone Rental Model
Would you like to profit from all the advantages of an IP telephone system that includes all the latest UCC functionalities? Are you hesitant when it comes to large financial investments, capital commitment and to being bound to fixed terms? Would you like to flexibly opt for a cloud and / or an on-premises installation? When opting for the innovaphone hardware rental, you will receive exactly this flexibility.
Please note: The innovaphone hardware rental model is currently exclusively available within Europe.
NEW in the innovaphone App Store: trizwo Jitsi App
Do you already use the Jitsi tool for video conferences and do not want to do without, even though innovaphone provides an own conferencing solution? No problem – this opensource solution can easily be integrated into the myApps environment via the new Jitsi app so that employees can conveniently work with one single interface. The Jiti app has been developed by our partner trizwo. The app can now be downloaded from the innovaphone App Store.
The trizwo Jitsi app was developed to simplify the use of Jitsi conferences within the innovaphone myApps environment. It consists of an admin and a user component. Admins can add new conference rooms and manage existing rooms in the app. The rooms created and released for the user are clearly displayed in the app and the user can join the desired Jitsi video conference with just one click.
Download the app here(use the button “Preselection” and select “trizwo app & software – 13r2”)
By the way: myApps also includes a great innovaphone solution for audio and video conferencing, including desktop sharing (Application Sharing). It undergoes constant further development and continues to be adapted to current (customer) requirements.
Twice the Size for the Same Price: mSata 64GB Replaces mSata 32GB
We increased the storage capacity of our mSata from 32GB to 64GB with immediate effect. But there is no need to worry, you will not be required to pay double the price because the price will remain the same.
mSata 64GB | Art.No. 03-00010-029 | RRP 60.00 EUR
Please note: Should you have ordered an mSata with 32GB that has not been sent out yet, you will automatically receive an mSata 64GB.
2022-02-14 | Newsticker
Highlights of the Current Service Release V13r2 SR9
A time can now be defined at which the database analysis should run on the app platform. If a time zone string is configured in the App Platform Manager, the configured time is also specified in the respective local time.
When errors occur in the database analysis or backup, alarms and events are generated. This may indicate, for example, corruption of the database or data.
View the complete release notes of the service release V13r2 SR9.
2022-02-11 | Newsticker
Public Safety Answering Points (PSAPs) and IP Emergency Calls
What Exactly Happens when People Place Emergency Calls?
In many European countries, 112 (respectively 999 in the UK or 911 in the US) is a common emergency phone number for calling emergency services such as the police department, ambulance or fire rescue. Once the emergency phone number is dialed, the caller will be connected to an operator at an emergency control center or PSAP.
In Germany, for example, there are over 400 such PSAPs responsible for different counties or large cities. Via the telecommunications network, emergency calls are directly forwarded to the local emergency control center so that the appropriate resources (e.g. ambulance, police, fire brigade etc.) can be dispatched as required.
If Everybody Dials the Same Phone Number, How does an Emergency Call End up at the Right Emergency Control Center?
When placing an emergency call, information on the caller’s geographical location is always transmitted. If worse comes to worst, this may save lives! It is impossible to always know which control center is responsible, for example if there is an accident along the highway or if the caller is unable to speak, the network will route the emergency call to the right control center.
With calls from a mobile phone, the location is determined via GSM (surrounding mobile phone cells determine the location) and most recently via GPS (newer smartphones with current Android or iOS version). The latter is also called “advanced mobile location” (AML). AML is a service through which the smartphone recognizes emergency calls by identifying the number. In this case, GPS will be activated automatically and the position data (accurate within a few feet) will be transmitted to the control center - either via the internet or via SMS.
With emergency calls via fixed landline, the location is determined via a location database where every fixed network connection is listed with the corresponding official address.
How does innovaphone Come into Play?
Currently, sixteen German control centers have installed our innovaphone gateways as central components in their emergency call control center technology. We work together with our technology partner SELECTRIC Nachrichten-Systeme GmbH from Münster, Germany, which equips control centers and emergency vehicles with dispatching workstations for telephony and radio.
Challenges: Conversion to IP & Requirements of the Technical Guidelines for Emergency Calls (TR Notruf 2.0)
What has already been taking place in the private and corporate sectors is now also affecting the emergency call lines: just like all other telecommunications lines, they are also affected by the switch to IP (i.e. from ISDN to SIP) and the dates by when the migration to All IP needs to be completed (cut-off dates vary according to country and respective providers).
But what shall emergency control centers do if their PSAPs are not IP-based once the cut-off date has passed? No need to fret: our VoIP gateways have been specially tested by the German Telekom. They meet the latest requirements of the German Federal Network Agency (“Bundesnetzagentur”) stated in the Technical Guidelines for Emergency Calls (TR Notruf 2.0) and are the perfect solution for a smooth, step-by-step transition to IP.
2022-01-26 | Newsticker
Save the Date: innovaphone CONNECT 2022 - The innovaphone Fair on June 30th, 2022
We are happy to announce our innovaphone fair coming up this summer and very much look forward to meeting you in person:
innovaphone CONNECT 2022 The innovaphone fair
Please make sure to save the date for our fair innovaphone CONNECT 2022 in your calendar straight away.
DATE: June 30th, 2022 LOCATION: "Flugfeld", district of Böblingen / Sindelfingen, Germany
We will soon provide more information on this event.
Our NEW Website "Buying a Business Telephone System"
Would you like to have your business telephone system on your very own company premises and decide for yourself when and how much to pay without being committed to contractual terms? Would you like to pass on the installation and maintenance to an authorized innovaphone partner with all the expert knowledge? Are you opposed to handing over full access to your data and settings to third parties?
If any of these aspects appeal to you, buying an innovaphone IP telephone system is a sound decision. For modern and future-oriented corporate communications, also for equipping the digital workplace, our system can be complemented with numerous UCC functionalities and collaboration tools.
Are innovaphone Software Products Affected by the Critical Log4j Vulnerability?
The very recent disclosure of critical zero-day vulnerability in the Log4j Java library has many partners and customers concerned.
Therefore, we would like to reassure you that innovaphone software products are not affected by the current Log4j vulnerability since innovaphone software products hardly use any third-party software.
This security vulnerability may allow attackers to execute their own program code on the servers and run malware. According to the latest available information, following Log4j versions are affected: 2.0 to 2.14.1
For additional information, please refer to following websites (in English language): National Cyber Security Centre – UK (https://www.ncsc.gov.uk) Federal Office for Information Security – Germany (https://www.bsi.bund.de/EN.html)
No Delivery Shortages and Stable Prices in End-of-Year Business
Semiconductor crisis, global chip shortage, missing components: as if the ongoing pandemic was not already enough to endure. We come across these and other buzzwords on a daily basis – at work, when we watch the news or skim the internet. The telecommunications industry is no exception and just as much affected by the fuss about these tiny, yet indispensable components. Currently, it is not uncommon that deliveries are delayed for months and that prices keep soaring.
Here the good news: We are withstanding the crisis. We remain able to deliver during the end-of-year business – without increasing the prices.
The maximum length of the internal number can now be configured at: PBX/Config/General (previously set at seven digits). This is used to decide whether a trunk prefix needs to be added to the number.
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