101583 - App Profile: More usability issues on Call Diversions tab
101448 - myApps Android: Mute was not supported in the incoming call screen
101689 - TURN: Don’t allow to enter more users than are supported
In order to be able to configure as many accounts as the system supports, the number of accounts that can be configured on the interface has been increased to 16.
101653 - Softphone-App: Activate echo cancellation in webrtc
Due to unexpected issues concerning our UsersAdmin app, we had to withdraw the service release V13r1 SR18 and remove it from the App Store.
All features already announced with the release notes for SR18 will now be integrated into the service release V13r1 SR19 which will be available soon.
Do you appreciate the advantages of our modular IP telephone system but would you rather use Yealink end devices to receive and make phone calls? Or are you about to equip the workplaces of your employees with new IP phones by innovaphone while you still have some fully functioning Yealink phones in your company? Simply integrate your Yealink end devices quickly into your existing innovaphone PBX by using our new Provisioning app for Yealink.
This app is available for the administrator and can be downloaded via the innovaphone App Store. Once the app has successfully been installed, every user can provision the own Yealink phone via the personal myApps profile settings. Just as with the provisioning of an innovaphone device, the user selects the item “My phones” and then clicks on the button “Add phone”. Once the administrator has assigned the corresponding rights via the Devices app, the user will be able to select “Yealink” as telephone manufacturer in addition to “innovaphone”. All the user needs for the provisioning of end devices is the respective MAC address of the device.
The administrator can now manage the provisioned Yealink phones via the Devices app.
Would you like to integrate your own end devices or the devices of other 3rd party manufacturers just as easily into your innovaphone PBX?
With the open and expandable platform architecture of innovaphone myApps, additional Provisioning apps for the integration of almost any other IP phone provider can be developed and made available via our App Store. Please contact us.
78112 - SIP-Provider Profile DE-TeleData-TELEFON_SIP_Trunk
100050 - App Devices: added possiblity to download the rental history (API is also available)
The Software Rental history can now be downloaded as CSV file. Following setting options are available for export:
78349 - App Devices: new domain field "invoice reference"
An optional invoice reference can now be specified in the Devices app. This will be displayed in the history of the rental system.
77782 - App Devices: just allow domain name changes for admins
With immediate effect, the domain name in a cloud environment can only be changed by the admin of the primary domain.
78053 - App Users: Add translations for the registration, password reset, confirm and expired pages
Areas such as registration, resetting of passwords, confirmations, etc. in the app are now available in following languages: English, German, Spanish, Portuguese, French, Italian, Polish and Dutch.
78300 - App UsersAdmin: Registration and password reset emails can be customized
The e-mails for registration and password resetting can be customized as required via the menu of Users Admin app.
78292 - App UsersAdmin: Allow to filter users by loc, node and template when provisioning phones
When provisioning, it is now possible to filter by “PBX name”, “node” and “template”.
78339 - Provision Softphone automatically when a new user is registered using the Webinterface
Once a new user is registered via the web interface, a new softphone will be registered automatically for this user. The softphone will be made available once the Softphone app has been activated in the user template.
78230 - Softphone-App: Allow to mute local microphone
Calls with the softphone can now also be muted in the browser (WebRTC).
76390 - myApps: desktop identifiers for appSharing
If multiple screens are available for sharing, the list displays the corresponding desktop ID.
If you are looking for a new business telephone system, take a look at all the advantages of the innovaphone Rental Model. It combines the benefits of traditional on-premises solutions with those of a cloud solution: full flexibility, no long-term investments, in-house operation as well as complete control over hardware and servers.
The range of functions always remains the same. If you opt for the Rental Model, all needed software products can be selected from the full range of functions that our innovaphone myApps work and communication platform has to offer:
Irrespective of the selected functions, the security functions such as the innovaphone Session Border Controller (SBC), innovaphone Reverse Proxy, end-to-end encryption plus two-factor authentication are always standardly on board.
You may also freely choose your preferred type of operation: either on dedicated hardware or virtualized - at your very own data center or with myApps Cloud.
For further information, please visit our website on the innovaphone Rental Model.
The innovaphone myApps platform (including the innovaphone PBX IP telephone system) is equipped with a variety of different security mechanisms. Together, they provide maximum protection against a wide range of different attacks.
In this context, innovaphone has been permitted to carry the trust seal “IT Security made in EU” as of August 2020. Within the scope of a labelling initiative, TeleTrusT - the German IT security association (Bundesverband IT-Sicherheit e.V.) - newly introduced this trust seal in 2020. It complements the trust seal “IT Security made in Germany” which has been awarded to innovaphone several years in a row now.
Following criteria need to be fulfilled in order to receive the trust seal “IT Security made in EU”:
Security is a top priority for innovaphone - get more information on our various security mechanisms
76072 - App Devices: show better auto provisioning link with complete URL
For automatic provisioning, the Devices app now displays the complete device registration URL, including DNS / IP and web server path.
76149 - App Devices: use password fields with show password button
A "Show password" button has been implemented in the password fields when a password is entered.
76251 - App Devices: show own domain always on top in domain list
The own domain is now always listed at the top of the list. This helps cloud providers to immediately find their own domain while simultaneously searching for customer domains.
76264 - Phone-App: Improve hotkey functionality
Entire text lines with phone numbers can now be marked. The phone number is extracted by heuristics and can be dialed.
75967 - RCC App required softphone license
In order to use the RCC app, users will need a Phone app license and a Mobility license - just as specified in the Licensing Guidelines.
New config function “automatically release disconnected calls”
71377 - Softphone-App: New config option "Auto-release disconnected calls"
This setting can be used to define whether the softphone hangs up immediately after the end of a call even if a "disconnected" instead of a "released" message is sent.
72804 - Softphone-App: Device management in browser context
When using WebRTC, the desired audio and video devices can now be selected under "Settings".
Please note: So far, this function is fully supported by Chrome; Mozilla Firefox does not provide "audio output".
In many European countries, 112 (respectively 999 in the UK or 911 in the US) is a common emergency phone number for calling emergency services such as the police department, ambulance or fire rescue. Once the emergency phone number is dialed, the caller will be connected to an operator at an emergency control center or PSAP.
In Germany, for example, there are over 400 such PSAPs responsible for different counties or large cities. Via the telecommunications network, emergency calls are directly forwarded to the local emergency control center so that the appropriate resources (e.g. ambulance, police, fire brigade etc.) can be dispatched as required.
When placing an emergency call, information on the caller’s geographical location is always transmitted. If worse comes to worst, this may save lives! It is impossible to always know which control center is responsible, for example if there is an accident along the highway or if the caller is unable to speak, the network will route the emergency call to the right control center.
With calls from a mobile phone, the location is determined via GSM (surrounding mobile phone cells determine the location) and most recently via GPS (newer smartphones with current Android or iOS version). The latter is also called “advanced mobile location” (AML). AML is a service through which the smartphone recognizes emergency calls by identifying the number. In this case, GPS will be activated automatically and the position data (accurate within a few feet) will be transmitted to the control center - either via the internet or via SMS.
With emergency calls via fixed landline, the location is determined via a location database where every fixed network connection is listed with the corresponding official address.
Currently, sixteen German control centers have installed our innovaphone gateways as central components in their emergency call control center technology. We work together with our technology partner SELECTRIC Nachrichten-Systeme GmbH from Münster, Germany, which equips control centers and emergency vehicles with dispatching workstations for telephony and radio.
What has already been taking place in the private and corporate sectors is now also affecting the emergency call lines: just like all other telecommunications lines, they are also affected by the switch to IP (i.e. from ISDN to SIP) and the dates by when the migration to All IP needs to be completed (cut-off dates vary according to country and respective providers).
But what shall emergency control centers do if their PSAPs are not IP-based once the cut-off date has passed? No need to fret: our VoIP gateways have been specially tested by the German Telekom. They meet the latest requirements of the German Federal Network Agency (“Bundesnetzagentur”) stated in the Technical Guidelines for Emergency Calls (TR Notruf 2.0) and are the perfect solution for a smooth, step-by-step transition to IP.
Modern company networks are increasingly gaining in complexity. This applies to small businesses as well as large enterprises, companies with one single site and businesses with several distributed locations alike. The responsible IT teams are therefore confronted with new challenges on a daily basis. What’s more: the workforce not working at a fixed office location but instead resorting to working outside the office, for example at home or on the go, continues to increase. The results are devices in a vast number of different (private and mobile) networks where the management with conventional methods swallows a lot of time and resources.
This situation puts many companies in a dilemma: on the one hand, they need to ensure the security and availability of their network plus the connected end devices. It remains pivotal for companies to be available via telephone. On the other hand, time and costs need to be kept in check while security threats need to be averted.
This is exactly where the Devices app comes into play. Integrated into the universal work and communication platform innovaphone myApps, the app is used to centrally manage all devices (including VoIP gateways and telephones) in one installation clearly and securely.
In addition to the Devices app, the client innovaphone myApps with its uniform user interface offers administrators access to various other admin apps such as the Alarms app, Files app or the PBX Manager app. The individual apps are interconnected with each other. When for example clicking onto the alarm display in the Alarms app, the configuration of the corresponding device in the Devices app will automatically be opened.
SIP provider update – Germany
74672 - SIP-Provider Profile DE-MDCC_Magdeburg_City_Com-SIP_Trunk
Calendar: new switch to select displayed e-mail address
74016 - Calendar: added switch to select usage of internal or external Exchange address
In the PBX Manager Plugin of Calendar, a switch can now be used to select whether the internal or external e-mail address reported by Exchange should be used. The external address is used by default.
AP Manager: easier configuration of DNS server for Application Platform
73325 - AP Manager: make DNS servers configurable
The DNS server for the Application Platform can now be configured in the AP Manager under Settings.
Please visit our innovaphone Wiki to view the complete release notes V13r1 SR15
Remote working has already established itself as an integral part of the modern workplace and many already use it to some degree in their working lives. No need pointing out that working remotely from home offers numerous advantages but you also need to have a lot of self-discipline, you need to stay focused and good planning skills are also most beneficial.
How can you remain productive, stay concentrated and keep up your social contacts? We tested it - of course using our universal work and communication platform myApps- and came up with some useful tips so you can remain successful while working remotely from home:
It might be all too tempting to just grab a cup of coffee in the morning and to slouch in front of the computer or laptop - pajamas and all. If things go exceptionally well, you may eventually swap the pjs for sweatpants and a baggy sweater. Well, make sure not to be dressed too casually. It may subconsciously reflect in your mood. After all, you want to stay in a positive mindset and even if you might not necessarily need to put on your best business suit while working from home, business casual will certainly help you switch into your work mode.
By the way: It is also easier for you to switch back out of work and to enjoy your free time after work if the boundaries between work and leisure are also reflected in your clothing.
Turn on your webcam when you are on the phone. This may be something you first need to get used to but we have noticed following: whether it is a super quick call with one of your colleagues or the weekly team meeting via telephone conference with numerous participants - the communication quality will improve tremendously. Why? It does make a huge difference when you also see the person you are talking to. And with the current social distancing measures, it just makes your day so much better if you get to see your favorite colleague every once in a while.
By the way: if you follow our tip no. 1, spontaneous video calls from colleagues will not let you break a sweat because you will already be dressed for the occasion.
Yes, you should indeed always remain active and do some sports, also when working remotely from home. BUT holding the handset during meetings for hours on end is certainly no recommendable activity. If you use a headset instead, you will avoid tensions and shoulder pain and you will have your hands free to share your screen or to take notes during meetings.
By the way: cordless headsets are even better because they will allow you to get up once in a while to walk a few steps across the room to avoid back problems.
Birds chirping in the background, the neighbor’s home improvement activities, the shuffling of paper or the fan of the laptop - when working remotely, there is not really much you can do about these noises. Keep in mind: even if you have no problems blending out these sounds, others participating with you in a telephone or video conference may not be amused at all. So, just go ahead and mute your microphone when you are currently not the one speaking.
By the way: We have noticed that we tend to forget to switch the microphone back on, so always check that you are no longer muted when you start speaking.
When working remotely, you do not have any nearby colleagues that you can strike up a quick personal conversation with when questions or issues arise. Therefore, it is so much more important to get in touch with colleagues, and also with the entire team, so that planning and coordination can take place. After all, there are so many options to contact others. (Video) calls, e-mails or chat messages - you select the channel that is right for the given situation. Our personal tip: Is it something that you would have discussed in person had you been in the office, reach for the handset or headset and call the person directly. This will avoid misunderstandings and is typically way faster.
By the way: if you have a minute or two, it sometimes does the world of good to talk about things that are not imminently related to work. There is no better way to contribute to team building. Same goes for a shared virtual lunch break or a virtual get-together via video call.
Are you on the go or working remotely from home and do not have a secured data connection while you would like to continue making and receiving calls using your usual phone number? Use the RCC app by innovaphone to operate any end device and to make or accept phone calls on this end device – wherever you are. More information on the innovaphone RCC app.
Our IP111 IP phone has also received a facelift. As previously with our IP112, the following has changed:
Should you have any further questions, please get in touch with us
72960 - SIP-Provider Profile DE-Vodafone-IP_Anlagen_Anschluss
73235 - Softphone-App: Added functioning test for STUN/TURN config
Go to “Network” in the settings to view the configured STUN and TURN servers and to start an operational test. The determined host, SRFLX (STUN determined address) and RELAY (TURN server) addresses and ports will be displayed.
72620 - App UsersAdmin: Allow the admin to configure the profile pictures
Profile pictures can now also be uploaded via UsersAdmin. This will allow the administrator to configure profile pictures.
73479 - App Devices: use device name for automatic provisioning, if set
If new devices are added using the new mechanism to the Devices app, e.g. via update scripts with category and domain, the configured device name is now adopted as name.
If no device name is configured, the MAC address will be displayed as the name in Devices.
Should a device name occur more than once in a system, the corresponding devices will all be displayed with the same name in Devices.
72763 - SIP: Use mapped ports if STUN server is configured at interface
If STUN is configured at a SIP interface, the STUN determined address (SRFLX) will always be used in the contact header of the SIP message.
72380 - SIP: Use SRFLX candidate as default RTP address (c-line)
Instead of using the local IP address (HOST) as before, the STUN determined IP address (SRFLX) can now be used as RTP address in the c-line in the SIP protocol.
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