Latest News
2021-12-08 | Newsticker
No Delivery Shortages and Stable Prices in End-of-Year Business


Semiconductor crisis, global chip shortage, missing components: as if the ongoing pandemic was not already enough to endure. We come across these and other buzzwords on a daily basis – at work, when we watch the news or skim the internet. The telecommunications industry is no exception and just as much affected by the fuss about these tiny, yet indispensable components. Currently, it is not uncommon that deliveries are delayed for months and that prices keep soaring.

Here the good news: We are withstanding the crisis. We remain able to deliver during the end-of-year business – without increasing the prices.
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2021-12-03 | Newsticker
Highlights of the Current Service Release V13r2 SR6
New SIP Provider - Switzerland

116248 - SIP-Provider Profile CH-Swisscom-Enterprise_SIP


Extended Call Routing

116532 - Allow gateway routes to match DGPN not only CGPN

Rules for call routing can now also be defined based on DGPN (Diverting Party Number) and not only based on CGPN (Calling Party Number).


Switchboard App: Additional Information Displayed in the Busy Lamp Field and in Favorites

116372 - App Switchboard: Display node prefix + extension on BLF users and phone favorites

The busy lamp field and favorites now also display the node prefix and extension.


Possibility to Configure Maximum Length of Internal Numbers

116611 - PBX dialing location: Make maximum length of internal number configurable

The maximum length of the internal number can now be configured at: PBX/Config/General (previously set at seven digits). This is used to decide whether a trunk prefix needs to be added to the number.


Read the full release notes V13r2 SR6

2021-11-10 | Newsticker
Highlights of the Current Service Release V13r2 SR5
Improvements - Switchboard App

115491 - App Switchboard: Allow to display LDAP search results

114922 - App Switchboard: Set all buttons corners rounded for consistency

115274 - App SwitchboardAdmin: Groups with duplicated group names will be overwritten on clone BLF from other user

114633 - App SwitchboardAdmin: Improvements when editing the BLF

The app for professional call switching was released with V13r2. Based on partner and customer feedback, there are some improvements, including e.g. the editing of the busy lamp field and the display of search results based on LDAP.


Additions to JavaScript Environment for App Developers

115645 - JavaScript Runtime: Additional libraries for app services

More libraries for app services are now available in the JavaScript environment, providing even more options for integration. These include:

  • Websocket client
  • AppWebsocket client
  • Crypto library
  • DNS
  • Network (sockets)
  • Random
  • Encoding


Read the full release notes on V13r2 SR5

2021-11-10 | Newsticker
NEW in the innovaphone App Store: byon Launches 6 New Apps!

One of our recent release highlights was the update of our innovaphone App Store. This update enables development partners to place and market self-developed apps within the innovaphone App Store.

Our partner byon did not waste much time and grasped the opportunity to expand the portfolio – only four months after the release of V13r2 and with a whopping six new apps:

byon WholsOn – All Presence Statuses at a Glance

This app for innovaphone myApps will display the presence statuses of Microsoft Teams members and those of innovaphone PBX users in one interface.


byon callpoint – Comprehensive Telephone Conference Platform

This app enables the fast and uncomplicated organization of telephone conferences with customers, partners or for team meetings. It provides useful functions such as: security PIN, access control, participant overview, moderator function and many more.


byon 24/7 – Reliable Telephone Availability

This app is suitable for anyone who wants to offer telephone support outside their business hours. Several subscribers with phone numbers can be entered in the app. Incoming support calls are then forwarded to the currently active person on duty. The participants can activate themselves in the app to receive calls.


byon QuickRouting – Set up Call Forwarding Quickly and Easily

This app makes it possible to quickly and easily reroute the telephone accessibility of a complete location. Create call detour for individual users or complete locations, which can be activated with just one click in case of an emergency.


byon vACD – Professional Call Management in One Unified Interface

This app allows users to access the byon contact center software (vACD) from the innovaphone myApps interface. This gives users the ability to manage and view key features of the vACD agent view. The integration provides a better user experience and eliminates the need to switch to a separate program or browser.


byon vTK Portal – Convenient Management of the Telephone System from the Cloud

With this app, customers of the byon vTK (telephone system from the cloud, based on innovaphone systems) receive a powerful tool for managing their cloud telephone system. The functions include: Create and manage users, create groups and assign calls, manage devices and licenses, create and edit queues and announcements, view statistics and reports, bulk edit and manage user objects and much more.


For further information on the range of functions of the individual apps and additionally required byon licenses (if applicable), please refer to the respective app description of the manufacturer directly in the innovaphone App Store.

innovaphone App Store



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2021-09-16 | Newsticker
innovaphone Dialogs 2021 - Let's Meet Online


We cordially invite our partners to participate in our innovaphone Dialogs 2021.

The innovaphone Dialogs 2021 will be hosted in form of a virtual event once more this year since we are concerned about the health of all participants.


Dates for the innovaphone Dialogs 2021:

October 6th, 2021 (German – Austria, Switzerland)

October 7th, 2021 (English – International)

November 10th, 2021 (Spanish)

November 11th, 2021 (German – Germany)

November 17th, 2021 (Italian)

November 18th, 2021 (French)


We very much look forward to meeting you online for another unforgettable event.

Register here

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2021-09-08 | Newsticker
Highlights of the Current Service Release V13r2 SR2
New SIP Provider – Germany

113509 - SIP-Provider Profile DE-HFO-NGN_Connec


Switchboard App: Additional information in the "Small Icons" view

113027 - App Switchboard: Add dialog info on small icons

You can now see who is calling whom in the busy lamp field (BLF) when you click on the corresponding contact in the "small icons".


SwitchboardAdmin App: BLF (Busy Lamp Field) Configuration

114100 - App SwitchboardAdmin: Allow to configure BLF for users

It is now possible to copy and edit the busy lamp field (BLF) of users via the Admin App.


Fax App: Optimized Settings for E-Mail Notifications

113591 - Fax App: E-mail notifications can’t be set

E-mail notifications cannot be enabled if the e-mail address is "username"@"system domain" and if it is not configured with the flag in the PBX configuration or if it is configured twice. Also, the e-mail addresses are now always displayed in lower case.


myApps for Windows: Updated Headset SDKs

113544 - myApps Windows: Update headset SDKs

The headset SDKs of following manufacturers have been updated for myApps Windows:

  • Jabra
  • Poly
  • Epos


Read the complete release notes V13r2 SR2.

2021-08-11 | Newsticker
NEW in the innovaphone App Store: PhoneLink App by Snom


PhoneLink for innovaphone is an auto provisioning app (available in English) that enables admins of an innovaphone PBX to seamlessly integrate Snom telephones by using the familiar graphic interface of innovaphone. After installing PhoneLink, Snom telephones can easily be added by entering their MAC address.

Download here

2021-07-09 | Newsticker
NEW: Automatic iSC Reloading Service

The innovaphone Service Credits (iSC) are the electronic payment method for our innovaphone myApps Cloud services and innovaphone Software Rental. The iSC can be ordered via the innovaphone price list just like any other innovaphone product. Using the Devices app, the administrator can bind iSC to the corresponding device or instance.

As an alternative to recharging an iSC account manually, a contract for the automatic iSC reloading service can be concluded - either in the portal or with a service partner. With this recharging service, innovaphone will regularly check whether a sufficient amount of iSC is available on the account to cover the currently configured rental objects. The iSC account will then be automatically reloaded before the balance is used up.

The timing for the automatic reloading before the calculated expiry and the amount that is to be credited can be configured individually.

For additional information on the automatic iSC reloading service, please contact your authorized innovaphone Partner or read our Wiki article Howto:V13 Activate Automatic-iSC-Reloading-Service

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