No Delivery Shortages and Stable Prices in End-of-Year Business
Semiconductor crisis, global chip shortage, missing components: as if the ongoing pandemic was not already enough to endure. We come across these and other buzzwords on a daily basis – at work, when we watch the news or skim the internet. The telecommunications industry is no exception and just as much affected by the fuss about these tiny, yet indispensable components. Currently, it is not uncommon that deliveries are delayed for months and that prices keep soaring.
Here the good news: We are withstanding the crisis. We remain able to deliver during the end-of-year business – without increasing the prices.
The app for professional call switching was released with V13r2. Based on partner and customer feedback, there are some improvements, including e.g. the editing of the busy lamp field and the display of search results based on LDAP.
This app enables the fast and uncomplicated organization of telephone conferences with customers, partners or for team meetings. It provides useful functions such as: security PIN, access control, participant overview, moderator function and many more.
byon 24/7 – Reliable Telephone Availability
This app is suitable for anyone who wants to offer telephone support outside their business hours. Several subscribers with phone numbers can be entered in the app. Incoming support calls are then forwarded to the currently active person on duty. The participants can activate themselves in the app to receive calls.
byon QuickRouting – Set up Call Forwarding Quickly and Easily
This app makes it possible to quickly and easily reroute the telephone accessibility of a complete location. Create call detour for individual users or complete locations, which can be activated with just one click in case of an emergency.
byon vACD – Professional Call Management in One Unified Interface
This app allows users to access the byon contact center software (vACD) from the innovaphone myApps interface. This gives users the ability to manage and view key features of the vACD agent view. The integration provides a better user experience and eliminates the need to switch to a separate program or browser.
byon vTK Portal – Convenient Management of the Telephone System from the Cloud
With this app, customers of the byon vTK (telephone system from the cloud, based on innovaphone systems) receive a powerful tool for managing their cloud telephone system. The functions include: Create and manage users, create groups and assign calls, manage devices and licenses, create and edit queues and announcements, view statistics and reports, bulk edit and manage user objects and much more.
For further information on the range of functions of the individual apps and additionally required byon licenses (if applicable), please refer to the respective app description of the manufacturer directly in the innovaphone App Store.
E-mail notifications cannot be enabled if the e-mail address is "username"@"system domain" and if it is not configured with the flag in the PBX configuration or if it is configured twice. Also, the e-mail addresses are now always displayed in lower case.
NEW in the innovaphone App Store: PhoneLink App by Snom
PhoneLink for innovaphone is an auto provisioning app (available in English) that enables admins of an innovaphone PBX to seamlessly integrate Snom telephones by using the familiar graphic interface of innovaphone. After installing PhoneLink, Snom telephones can easily be added by entering their MAC address.
The innovaphone Service Credits (iSC) are the electronic payment method for our innovaphone myApps Cloud services and innovaphone Software Rental. The iSC can be ordered via the innovaphone price list just like any other innovaphone product. Using the Devices app, the administrator can bind iSC to the corresponding device or instance.
As an alternative to recharging an iSC account manually, a contract for the automatic iSC reloading service can be concluded - either in the portal my.innovaphone.com or with a service partner. With this recharging service, innovaphone will regularly check whether a sufficient amount of iSC is available on the account to cover the currently configured rental objects. The iSC account will then be automatically reloaded before the balance is used up.
The timing for the automatic reloading before the calculated expiry and the amount that is to be credited can be configured individually.