The trizwo WQ Status app displays a simple status overview of calls in a waiting queue within the app. Users of the app see an overview of the number of calls on hold on a well-structured status screen. In addition, the phone number or the name resolved by the PBX as well as the time the call has been on hold is displayed for each call. The trizwo WQ Status app collects the number of calls as well as their standby time. Therefore, a detailed list of the duration of the sequence of call events is generated. The measured values are allocated for access through Prometheus and for processing by Grafana via a web server in the app.
View the innovaphone App Store for more details
From version 13 on, innovaphone software licenses can be bought and rented (on premises or from the cloud). Rented licenses do not have a minimum runtime or other limitations*. Simply ensure that enough iSC are credited to the respective customer account.
*Please note: The rented software licenses are intended to be used continuously. Activation and deactivation or up and downgrades of the configuration (e.g. downgrades for the weekends) in order to optimize the fees are not allowed.
So far, nothing new. However, we do have some news: It is now possible to combine bought and rented licenses on one single installation.
What benefits arise?
The operator of a ski hotel plus attached gastronomy, ski lift, ski school and ski rental are all already using an IP telephony system by innovaphone. During the winter season, it would be quite handy to complement the telephony functions with a variety of UCC functionalities for video calls, application / desktop sharing, chat, fax2mail, etc. These will ease the work processes for employees during the seasonal peaks.
The solution: The (bought) licenses for IP telephony are still used around the year. During the winter season, the licenses for the required UCC functionalities & apps are rented.
An automotive company has already switched its telephone system to IP telephony years ago. An innovaphone PBX is used in-house, all licenses were purchased. Now, it is high time to get more future-oriented. Employees shall be able to use UCC functionalities as well as traditional telephony. The company, however, is still uncertain about the extent to which employees will actually use functions such as video calling, virtual conferences, application or screen sharing, chat messaging & other features. Unnecessary costs due to unused functions should be avoided, of course.
The solution: The software licenses for various UCC functionalities are rented for a certain time period in order to determine whether these functionalities are actually used within the company.
In addition to the two sample scenarios, there are plenty more where the mixing of purchased and rented licenses be a sensible solution.
Should you need help to find out whether this topic is of interest to you, please do not hesitate to contact us. We will gladly help out evaluating your business needs.
We are happy to announce our new webinar series, introducing our technology & app partners. Each webinar will be presented by one of our technology / app partners and moderated by innovaphone.
The main focus of each webinar will be the product range, integration of the solution within the innovaphone system as well as completed innovaphone customer projects. Learn about the possibilities of enhancing innovaphone solutions with the versatile products of our technology partners & app partners.
➡️ Check out the upcoming webinars & register now
We are happy to announce the third test phase of our innovaphone software V13r3, beginning in September. Get ready for numerous improvements and several new features.
These include following:
Visit our Beta Forum and discover all the new functions and apps. We look forward to your feedback.
If you would like to know how to participate in our test phase, please visit our newsticker on beta test version 13r3
The Appinion app can facilitate decision-making processes by quickly and easily asking myApps users for their opinion. You can determine yourself how many answer options you offer the user to choose from. The creator of the poll sees the voting result in percent, as well as how many votes were cast. An app that every company should have installed and an easy and flexible tool for polls.
The Camera app allows users to easily access the MJPEG video image from one or more IP cameras.
Use the Doorbell app to connect your door intercom to the innovaphone myApps system. This makes it possible to receive the ringing of the doorbell by a visitor just like a phone call. Additionally, you will be able to view the image of the camera in your softphone while talking to the visitor or you can open the door by clicking on a “soft button”.
The Pinboard app can replace the information board for notices in the company and saves eternal scrolling in chat histories. If you want to publish information to all users, this is just the right app for you. You can differentiate between long-term information and short-term information by selecting an expiration date.
The Presence Favorites app allows users to create personal Presence Favorites. You can set the color of the presence status, the text and a time for how long this presence status should remain set before switching back to green/present.
Please take a look at the available apps within our innovaphone App Store.
With the LineSelect app by byon, employees of a business can select different phone numbers to be displayed for external phone calls. In the byon LineSelect Admin app, multiple lines with different phone numbers can be created and assigned to specific profiles. These profiles are then distributed to the employees. In the byon LineSelect User app, the employees can select their required profile and change the outgoing phone number as needed.
Browse through our innovaphone App Store and take a look at all available innovaphone apps & partner apps.
Beta 13r3 – The 2ndTest Phase is Starting
Last month, we announced the beginning of our beta test phase for 13r3. Now, we would like to invite you to join the 2nd beta test phase. Simply log in via the Beta Forum and discover the numerous improvements and functions of the apps. We look forward to your feedback.
More information on how to participate in our test phase is provided in our newsticker on beta test version 13r3
The IP160 IP phone is the successor of our innovaphone IP150 and convinces with its sturdiness and resistance to harsh environments.
With its weatherproof housing, which is also protected against vandalism, the innovaphone IP160 IP phone is well-prepared for use in environments such as machine rooms or wind turbines. Spraying water, high humidity, dust or high mechanical strain cannot harm the IP160. The illuminated red keys and the OLED display enable easy operation even in poor lighting conditions.
126504 - SIP-Provider Profile PT-G9Telecom-SIP_Trunk
124497 - App Users: Automatically remove user from homescreen if it does not exist anymore
Users that no longer exist on the PBX are automatically deleted from the homescreen when clicking.
124652 - TLS: Possibility to disable client-initiated renegotiation
Client-initiated TLS renegotiation can now be disabled in the TLS settings. This can be manipulated by hackers to generate high CPU load.
Increased prices affect almost all areas of our private and professional lives. We at innovaphone have also been observing the constant price increases of our component manufacturers and suppliers in the hardware sector with concern for quite some time now.
Up until now, we managed to hold back a general increase in prices, due to well-negotiated long-term purchasing conditions. However, we are now forced to take action, due to the insecurities we see in the market regarding future price developments as well as the general inflation trend which leads to significantly higher costs for us in all areas. This means following:
The Software Service Agreement (SSA) enables customers to receive upgrades (new software versions / releases) from bought innovaphone software. With immediate effect, this agreement is no longer concluded on paper but exclusively online instead. These changes apply to new customers as well as established customers.
Auto SSA contracts concluded online via the portal my.innovaphone until July 31st, 2022, and with a defined runtime will get free months (number depends on contract period) to compensate for the price increases.
Please note: if you wish to benefit from this offer, please get in touch with us via e-mail: inside-sales@innovaphone.com
Despite all this, we have also made some adjustments that in fact represent a reduction in price after July 31st, 2022:
In the future, all gateways will include all interface licenses and channel licenses (relay channels) upon delivery. This will lower the price significantly and will standardize and simplify licensing. The licenses for all gateways purchased before August 1st, 2022, will also be retrospectively activated free of charge via a firmware update.
innovaphone Service Credits are the electronic payment method for innovaphone myApps Cloud as well as the innovaphone Software Rental. With the adjustment of required iSC per license, the prices of the innovaphone myApps Cloud Service as well as the innovaphone Rental Service will be reduced as of August 1st, 2022.
The iFrame app allows for central access to a website, ERP, CRM or another platform. The user’s SIP ID or an individual user string can be added to the configured URL. Instant and user-based web access!
The inno2TANSS app pushes call information from the telephone system into the ticket system TANSS. All calls appear in the timeline (including phone number, customer name, call duration). Quick & accurate documentation of customer calls!
The Callback app manages callback requests and can be used to create call notes. Every message has a level of priority, a status and an optional note. It can be changed, passed on and trace for a productive and modern workflow.
Get more detailed information on the apps in the innovaphone App Store
The Tagesschau app by trizwo enables you to watch daily news of the German news channel ARD.
An update takes place every 60 seconds so you will not miss out on any news and you will always be up to date.
Get yourself organized with the ToDoList app
Daily goals, weekly tasks, important notes and more can quickly be gathered with the ToDoList app by effexx. This tool is now available for the myApps environment, it is great to help with the organization of daily work and can of course be used across devices.
View the innovaphone App Store for more information
Notification on Discontinued innovaphone Products
The IP241 & IP150 IP phones as well as the wireless DECT phone d81ex are no longer available with immediate effect.
With DynamicTeams by aurenz, you can convert normal hunt groups into flexible service teams where agents can log in and out independently as required. The presence status of agents is displayed on a team basis. A call log of the group with callback status enables targeted follow-ups of lost calls. The supervisor dashboard is a monitoring tool with which team leaders can keep track of the team’s workload. If parts of the workforce work remotely or in distributed locations for example, this task alone may otherwise be quite a challenge.
Take a look at the innovaphone App Store for more detailed information
The new BETA version 13r3 is now available and we cordially invite you to join the test phase. Just log into the Beta forum, familiarize yourself with a number of new functions and apps and share your experience with us. We are looking forward to your feedback!
How to participate in the test phase:
GENERAL PROCEDURE OF BETA PHASES:
FORUM & LOGIN:
DOWNLOAD & FEEDBACK:
ADDITIONAL INFORMATION:
Please note that we will no longer provide support for the 13r1 version with the release of 13r3. Versions 12r2 and 11r2 will continue to receive support.
123606 - SIP-Provider Profile AT-Telecom5-SIP_Trunk
124478 - PBX: allow rental and purchased licenses on the same PBX
It is now possible to combine rental and purchased licenses on a bought PBX.
We proudly present our latest innovaphone white paper: Hybrid Working
The working world has undergone quite fundamental changes over the recent past. Even if employees may slowly be returning to the office, traditional workplace models are getting replaced by more flexible & mobile models.
Read the innovaphone whitepaper and get answers to the following questions:
Download our white paper Hybrid Working now, free of charge
Overview - innovaphone white papers
We are happy to announce that a new feature has been added to the innovaphone solution: the SendNumber app by effexx. Users can conveniently select the phone number to be displayed for outbound phone calls from a list.
Visit the innovaphone App Store for more information
Meet innovaphone and partners at the innovaphone fair, discover the world of myApps with all its possibilities for collaboration and the virtual workplace of tomorrow.
Date: June 30th, 2022
Location: “Motorworld & Legendenhalle” – Böblingen / Germany
What to expect:
Your visitor ticket to the fair “innovaphone CONNECT 2022” is free of charge.
Make sure to register as a visitor now
english
deutsch
italiano
nederlands
français
español
polski
português