Our new version 13r3 is now available. Discover all the great features such as the multi-video UI for virtual myApps meetings, new apps and much more.
What to expect with 13r3:
Online meetings & video conferences with innovaphone Conferencing
New Softphone app / Phone app including new functions and new user interface
Connectors for presence synchronization with other conference solutions
New innovaphone Recording for voice recording (also via softphone)
Authentication via OAuth2
Major overhaul with significant new functions:
Easier integration of SIP phones
Improved redundancy options
For app developers:
Expanded SDK and new TEXT interface (speech to text)
Additional apps & improved features:
App platform replication
App focus in the myApps task bar
Calendar presence mapping
New user interface for settings in the App Platform Manager
Users app service & Users Admin app
Users Admin: New field on CSV provisioning file
TLS 1.3 support
App Devices expert configuration
Improved innovaphone App Store
myApps Proxy support
And much more...
Implemented feature requests:
Contacts app: add / edit / delete contacts
Outlook contacts are checked with incoming calls to identify the caller within innovaphone myApps
Audio signal when someone enters the virtual myApps meeting room
Numerous apps start automatically
App starts automatically when brought to the foreground
Users can hide their phone number when making calls from the Phone app and the Softphone app (settings in the app menu)
Users can log into / out of (call) groups within the Phone app and the Softphone app
(Automatic) report on sent faxes via e-mail
innovaphone myApps can also be used in terminal server environments (e.g. Citrix). A local innovaphone myApps Softphone from the terminal server environment or Citrix is operated remotely via the innovaphone RCC app.
Camera & screen sharing can be deactivated if Video or UC license is missing
With the innovaphone Phone app & the Softphone app, the audio device can be switched conveniently during a call (via the media panel at the bottom of the call screen)
Devices app: Configuration of essential settings in the Devices app; individual device settings via expert configuration
New feature with voicemails: Users can send audio files via mail to their inbox
Active call diversion displayed in the innovaphone Phone app & the Softphone app
Call duration of an active call is displayed in the call status within the Softphone
For forwarded calls, both the caller and the forwarding party are displayed in the innovaphone Phone app & the Softphone app, as well as in the OS notification pop-up.
NEW in the innovaphone App Store: PBX-Designer App by K-Businesscom
The PBX-Designer app is a PBX management application for the local PBX that provides an easy and graphical user interface without the need to use the innovaphone PBX Manager app.
The PBX-Designer app enables the management of following features:
Audio files (upload incl. automatic conversion, record, play and delete)
Define pick-up groups and program function keys
Define executive users and coworkers and program function keys
Configure Exchange sync
Configure waiting music
Call Flow Designer
The integrated Call Flow Designer allows the user to graphically design call flows. Individual flows can be created and each step can be annotated. The complex nesting and integration of announcements, DTMF functions, agents, call forwarding or timers are available in a simplified way as well as the integration of a voicemail box or a reference to further flows.
NEW in the innovaphone App Store: Diversion App by effexx
The Diversion app by effexx extends the options of direct call forwarding (“cfu”) by distinguishing between internal and external users. Users can select call diversion either for internal callers or for external callers only, or for both at the same time with different call destinations. The app further provides a history to reactivate previous call forwarding settings with one simple click.
NEW in the innovaphone App Store: EasyConnect by XQTING
With EasyConnect, XQTING makes it easy to integrate with innovaphone. It makes REST APIs available and, via webhooks, the EasyConnect app can notify your (low code) application of certain events such as call monitoring or administrative changes.
NEW in the innovaphone App Store: VIP Call App by MediaRunway
The VIP Call app allows you to create a Fastlane ticket for VIP customers and other calls. A PIN is used to reach a team with priority or to reach an employee directly. This enables a better experience on both sides of the phone line, it can speed up processes and increase customer satisfaction.
NEW in the innovaphone App Store: Support App by trizwo
The Support app by trizwo is designed to simplify support cases. It has a customer and partner area: Customers can request IT support quickly and easily. Within the admin area, innovaphone partners will receive an overview of the innovaphone system of their customer.
Following features are included within the app:
Editable homepage. Contact information or procedural instructions can be stored here.
Users of the telephone system receive contact information or links to the support of the innovaphone partner.
Configuration files and system logs are required in order to open a support ticket with innovaphone support in case of an error.
The report function can be used to retrieve all necessary files and logs from relevant devices and combine them into a packed report as a ZIP file.
NEW in the innovaphone App Store: TANSS TK PopUp App and Call Action App by MediaRunway
The TANSS TK PopUp app lets caller information appear in the ticket system TANSS® when a call comes in. This information automatically fades out a few seconds after the call ends. Create a better customer experience without clicking and typing.
The Call Action app connects ERP, CRM and other systems through a centralized adjustable call behavior for incoming as well as terminated calls. Whether website call or Windows application, with or without individual employee parameters.
NEW in the innovaphone App Store: WQ Status App by trizwo
The trizwo WQ Status app displays a simple status overview of calls in a waiting queue within the app. Users of the app see an overview of the number of calls on hold on a well-structured status screen. In addition, the phone number or the name resolved by the PBX as well as the time the call has been on hold is displayed for each call. The trizwo WQ Status app collects the number of calls as well as their standby time. Therefore, a detailed list of the duration of the sequence of call events is generated. The measured values are allocated for access through Prometheus and for processing by Grafana via a web server in the app.
Renting or Buying Software Licenses? Why not Both?
From version 13 on, innovaphone software licenses can be bought and rented (on premises or from the cloud). Rented licenses do not have a minimum runtime or other limitations*. Simply ensure that enough iSC are credited to the respective customer account.
*Please note: The rented software licenses are intended to be used continuously. Activation and deactivation or up and downgrades of the configuration (e.g. downgrades for the weekends) in order to optimize the fees are not allowed.
So far, nothing new. However, we do have some news: It is now possible to combine bought and rented licenses on one single installation.
What benefits arise?
Imagine following situation:
The operator of a ski hotel plus attached gastronomy, ski lift, ski school and ski rental are all already using an IP telephony system by innovaphone. During the winter season, it would be quite handy to complement the telephony functions with a variety of UCC functionalities for video calls, application / desktop sharing, chat, fax2mail, etc. These will ease the work processes for employees during the seasonal peaks.
The solution: The (bought) licenses for IP telephony are still used around the year. During the winter season, the licenses for the required UCC functionalities & apps are rented.
Should you not be in a branch that undergoes seasonal fluctuations, following scenario may apply instead:
An automotive company has already switched its telephone system to IP telephony years ago. An innovaphone PBX is used in-house, all licenses were purchased. Now, it is high time to get more future-oriented. Employees shall be able to use UCC functionalities as well as traditional telephony. The company, however, is still uncertain about the extent to which employees will actually use functions such as video calling, virtual conferences, application or screen sharing, chat messaging & other features. Unnecessary costs due to unused functions should be avoided, of course.
The solution: The software licenses for various UCC functionalities are rented for a certain time period in order to determine whether these functionalities are actually used within the company.
In addition to the two sample scenarios, there are plenty more where the mixing of purchased and rented licenses be a sensible solution.
Should you need help to find out whether this topic is of interest to you, please do not hesitate to contact us. We will gladly help out evaluating your business needs.
We are happy to announce our new webinar series, introducing our technology & app partners. Each webinar will be presented by one of our technology / app partners and moderated by innovaphone.
The main focus of each webinar will be the product range, integration of the solution within the innovaphone system as well as completed innovaphone customer projects. Learn about the possibilities of enhancing innovaphone solutions with the versatile products of our technology partners & app partners.
NEW Apps in the innovaphone App Store: Appinion, Camera, Doorbell, Pinboard and Presence Favorites by MediaRunway
The Appinion app can facilitate decision-making processes by quickly and easily asking myApps users for their opinion. You can determine yourself how many answer options you offer the user to choose from. The creator of the poll sees the voting result in percent, as well as how many votes were cast. An app that every company should have installed and an easy and flexible tool for polls.
The Camera app allows users to easily access the MJPEG video image from one or more IP cameras.
Use the Doorbell app to connect your door intercom to the innovaphone myApps system. This makes it possible to receive the ringing of the doorbell by a visitor just like a phone call. Additionally, you will be able to view the image of the camera in your softphone while talking to the visitor or you can open the door by clicking on a “soft button”.
The Pinboard app can replace the information board for notices in the company and saves eternal scrolling in chat histories. If you want to publish information to all users, this is just the right app for you. You can differentiate between long-term information and short-term information by selecting an expiration date.
The Presence Favorites app allows users to create personal Presence Favorites. You can set the color of the presence status, the text and a time for how long this presence status should remain set before switching back to green/present.
NEW in the innovaphone App Store: LineSelect by byon
With the LineSelect app by byon, employees of a business can select different phone numbers to be displayed for external phone calls. In the byon LineSelect Admin app, multiple lines with different phone numbers can be created and assigned to specific profiles. These profiles are then distributed to the employees. In the byon LineSelect User app, the employees can select their required profile and change the outgoing phone number as needed.
Browse through our innovaphone App Store and take a look at all available innovaphone apps & partner apps.