Newsticker - All News

2023-01-30 | Newsticker
Now Available in the innovaphone Wiki: Data Sheets for Gateways & Phones as PDF

You can now download and print the datasheets in PDF with the technical specifications for each product (innovaphone gateways and telephones).

Visit our innovaphone Wiki and get the datasheets in PDF.

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2023-01-24 | Newsticker
Highlights of the Current Service Release V13r3 SR1
Update of *.innovaphone.com Certificate

137123 - Update of *.innovaphone.com certificate in trust list of devices

On February 10th, 2023, the current certificate *.innovaphone.com will expire.
With this software update, the new *.innovaphone.com certificate will be added to the trust list of all devices.

 
myApps Conferences: Participation via Internet Browser

137122 - Web-Access: Allow to join without microphone

Participants can now join a conference without microphone.

 

View the complete release notes of V13r3 SR1.


2023-01-24 | Newsticker
innovaphone V13r3 Launch Webinar

 

Our latest software version 13r3 has just been released. Join our webinar and discover all the latest highlights of our collaborative work & communication platform innovaphone myApps.

We will be discussing topics such as the new functions of our Softphone app, news on innovaphone Conferencing, connectors for presence synchronization with other conferencing solutions and much more.

Would you like to join the webinar? Register now.

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2022-12-27 | Newsticker
NEW in the innovaphone App Store: Gigaset Provisioning App by Gigaset Communications

 

With the Gigaset Provisioning app it is possible to automatically add and remove DECT devices via IPUI provisioning on the Gigaset Nx70 IP DECT. In addition, the LDAP configuration can be provisioned.

Overview of all app available in the innovaphone App Store

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2022-12-20 | Newsticker
ANNOUNCEMENT: Release of innovaphone V13r3

Our new version 13r3 is now available. Discover all the great features such as the multi-video UI for virtual myApps meetings, new apps and much more.

 

What to expect with 13r3:

  • New:
    • Online meetings & video conferences with innovaphone Conferencing
    • New Softphone app / Phone app including new functions and new user interface
    • Connectors for presence synchronization with other conference solutions
    • New innovaphone Recording for voice recording (also via softphone)
    • Authentication via OAuth2

  • Major overhaul with significant new functions:
    • Fax app
    • Contacts app
    • Chat app
    • Conference app
    • Easier integration of SIP phones
    • Improved redundancy options
       
  • For app developers:
    • Expanded SDK and new TEXT interface (speech to text)

  • Additional apps & improved features:
    • App platform replication
    • Recordings
    • PIN apps
    • App focus in the myApps task bar
    • Calendar presence mapping
    • New user interface for settings in the App Platform Manager
    • Users app service & Users Admin app
    • Profile app
    • Users Admin: New field on CSV provisioning file
    • TLS 1.3 support
    • App Devices expert configuration
    • Improved innovaphone App Store
    • myApps Proxy support
    • And much more...

  • Implemented feature requests: 
    • Contacts app: add / edit / delete contacts
    • Outlook contacts are checked with incoming calls to identify the caller within innovaphone myApps
    • Audio signal when someone enters the virtual myApps meeting room
    • Numerous apps start automatically
    • App starts automatically when brought to the foreground
    • Users can hide their phone number when making calls from the Phone app and the Softphone app (settings in the app menu)
    • Users can log into / out of (call) groups within the Phone app and the Softphone app
    • (Automatic) report on sent faxes via e-mail
    • innovaphone myApps can also be used in terminal server environments (e.g. Citrix). A local innovaphone myApps Softphone from the terminal server environment or Citrix is operated remotely via the innovaphone RCC app.
    • Camera & screen sharing can be deactivated if Video or UC license is missing
    • With the innovaphone Phone app & the Softphone app, the audio device can be switched conveniently during a call (via the media panel at the bottom of the call screen)
    • Devices app: Configuration of essential settings in the Devices app; individual device settings via expert configuration
    • New feature with voicemails: Users can send audio files via mail to their inbox
    • Active call diversion displayed in the innovaphone Phone app & the Softphone app
    • Call duration of an active call is displayed in the call status within the Softphone
    • For forwarded calls, both the caller and the forwarding party are displayed in the innovaphone Phone app & the Softphone app, as well as in the OS notification pop-up.

 

 

 

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2022-12-13 | Newsticker
6th Test Phase for V13r3 Beta Launched
 
6th Test Phase for V13r3 Beta Launched

Following features and apps have been improved for the current Beta 13r3 test phase:

  • myApps & Softphone redundancy
  • innovaphone Connector for Microsoft 365: Synchronization in both directions

 

Please visit our newsticker to get all details on participating in the beta test phase.

Visit our V13r3 Beta Forum.

We look forward to your feedback.

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2022-12-07 | Newsticker
NEW in the innovaphone App Store: PBX-Designer App by K-Businesscom

 

The PBX-Designer app is a PBX management application for the local PBX that provides an easy and graphical user interface without the need to use the innovaphone PBX Manager app.

The PBX-Designer app enables the management of following features:

  • Audio files (upload incl. automatic conversion, record, play and delete)
  • Define pick-up groups and program function keys
  • Define executive users and coworkers and program function keys
  • Time switches
  • Configure Exchange sync
  • Configure waiting music
  • Call Flow Designer

The integrated Call Flow Designer allows the user to graphically design call flows. Individual flows can be created and each step can be annotated. The complex nesting and integration of announcements, DTMF functions, agents, call forwarding or timers are available in a simplified way as well as the integration of a voicemail box or a reference to further flows.

Please view the innovaphone App Store for more detailed information.

 

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2022-12-06 | Newsticker
NEW in the innovaphone App Store: Diversion App by effexx

 

The Diversion app by effexx extends the options of direct call forwarding (“cfu”) by distinguishing between internal and external users.  Users can select call diversion either for internal callers or for external callers only, or for both at the same time with different call destinations. The app further provides a history to reactivate previous call forwarding settings with one simple click.

Please check the innovaphone App Store for more detailed information.

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2022-12-06 | Newsticker
NEW in the innovaphone App Store: EasyConnect by XQTING

 

With EasyConnect, XQTING makes it easy to integrate with innovaphone. It makes REST APIs available and, via webhooks, the EasyConnect app can notify your (low code) application of certain events such as call monitoring or administrative changes.

For additional information, please refer to the innovaphone App Store

 

 

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2022-12-05 | Newsticker
NEW in the innovaphone App Store: VIP Call App by MediaRunway

 

The VIP Call app allows you to create a Fastlane ticket for VIP customers and other calls. A PIN is used to reach a team with priority or to reach an employee directly.  This enables a better experience on both sides of the phone line, it can speed up processes and increase customer satisfaction.

Please view the innovaphone App Store for more detailed information.

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2022-11-24 | Newsticker
Fifth Test Phase for BETA V13r3 Launched
5th Test Phase for V13r3 Beta Launched

 

Following features and apps have been improved for the current Beta 13r3 test phase:

  • OAuth2: myApps Windows authentication using OAuth2
  • Recordings app: new features and improvements
  • Media relay improvements for 3rd party phones
  • TEXT interface
  • SDK 13r3

 

Please visit our newsticker to get all details on participating in the beta test phase

We also cordially invite you to join our Beta 5 dialog:

Date: Tuesday, December 6th, 2022
Time: 11 am
Location: virtual meeting

For more detailed information and the web link to join in, please visit our Beta Forum.

We very much look forward to your feedback & to meeting you online.

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2022-11-14 | Newsticker
NEW in the innovaphone App Store: Blocklist App by trizwo

 

With the Blocklist app, incoming (unwanted) calls can either be rejected or forwarded quickly to an individually definable destination via a graphical user interface.

For additional details, please view the innovaphone App Store.

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2022-10-26 | Newsticker
NEW in the innovaphone App Store: Support App by trizwo

 

The Support app by trizwo is designed to simplify support cases. It has a customer and partner area: Customers can request IT support quickly and easily. Within the admin area, innovaphone partners will receive an overview of the innovaphone system of their customer.

 

Following features are included within the app:

  • Editable homepage. Contact information or procedural instructions can be stored here.
  • Users of the telephone system receive contact information or links to the support of the innovaphone partner.
  • Configuration files and system logs are required in order to open a support ticket with innovaphone support in case of an error.
  • The report function can be used to retrieve all necessary files and logs from relevant devices and combine them into a packed report as a ZIP file.

 

Please visit the innovaphone App Store for more detailed information.

 

 

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2022-10-25 | Newsticker
NEW in the innovaphone App Store: TANSS TK PopUp App and Call Action App by MediaRunway

 

The TANSS TK PopUp app lets caller information appear in the ticket system TANSS® when a call comes in. This information automatically fades out a few seconds after the call ends. Create a better customer experience without clicking and typing.

The Call Action app connects ERP, CRM and other systems through a centralized adjustable call behavior for incoming as well as terminated calls. Whether website call or Windows application, with or without individual employee parameters.

 

Please visit the innovaphone App Store for more detailed information.

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2022-10-18 | Newsticker
Next Test Phase for V13r3 Beta Launched
4th Test Phase for V13r3 Beta Launched

 

Following features and apps have been improved:

 

  • Switchboard app
  • Users Admin app (CSV export) 
  • innovaphone myApps Connector for Microsoft 365
  • Local 3 party conferences

 

Please visit our newsticker to get all general details on participating in the beta test phase.


We also cordially invite you to join our Beta 4 dialog:

Date: Wednesday, October 26th, 2022
Time: 11 am
Location: virtual meeting

For more detailed information and the web link to join in, please visit our Beta Forum.

We very much look forward to your feedback & to meeting you online.

 

 

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2022-10-12 | Newsticker
Highlights of the Service Releases V13r2 SR16 & SR17
myApps Android: Availability of Huawei Libraries

131737 - myApps Android: Include Huawei push messaging only in a separate distribution for the Huawei App Gallery

Huawei Libraries are now only included within the Huawei App Gallery (removed from the Google Store).

 
Support of Gigaset ION 

112306 - phone USB: support Gigaset ION (DECT Handset/Speaker)

innovaphone desk end devices now support Gigaset ION (DECT handset / speaker).

 

New Fields to Configure LLDP Settings

129696 - LLDP configuration via advanced GUI

The advanced UI now provides additional fields to configure LLDP.

 

 

View the complete release notes of V13r2 SR16.

 

View the complete release notes of V13r2 SR17.


2022-09-27 | Newsticker
NEW in the innovaphone App Store: WQ Status App by trizwo

The trizwo WQ Status app displays a simple status overview of calls in a waiting queue within the app. Users of the app see an overview of the number of calls on hold on a well-structured status screen. In addition, the phone number or the name resolved by the PBX as well as the time the call has been on hold is displayed for each call. The trizwo WQ Status app collects the number of calls as well as their standby time. Therefore, a detailed list of the duration of the sequence of call events is generated. The measured values are allocated for access through Prometheus and for processing by Grafana via a web server in the app.

 

View the innovaphone App Store for more details

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2022-09-20 | Newsticker
Mixing innovaphone Software Licenses

Renting or Buying Software Licenses? Why not Both?

From version 13 on, innovaphone software licenses can be bought and rented (on premises or from the cloud). Rented licenses do not have a minimum runtime or other limitations*. Simply ensure that enough iSC are credited to the respective customer account.

*Please note: The rented software licenses are intended to be used continuously. Activation and deactivation or up and downgrades of the configuration (e.g. downgrades for the weekends) in order to optimize the fees are not allowed.

So far, nothing new. However, we do have some news: It is now possible to combine bought and rented licenses on one single installation.

What benefits arise?

 

Imagine following situation:

The operator of a ski hotel plus attached gastronomy, ski lift, ski school and ski rental are all already using an IP telephony system by innovaphone. During the winter season, it would be quite handy to complement the telephony functions with a variety of UCC functionalities for video calls, application / desktop sharing, chat, fax2mail, etc. These will ease the work processes for employees during the seasonal peaks.

The solution: The (bought) licenses for IP telephony are still used around the year. During the winter season, the licenses for the required UCC functionalities & apps are rented.

 

Should you not be in a branch that undergoes seasonal fluctuations, following scenario may apply instead:

An automotive company has already switched its telephone system to IP telephony years ago. An innovaphone PBX is used in-house, all licenses were purchased. Now, it is high time to get more future-oriented. Employees shall be able to use UCC functionalities as well as traditional telephony. The company, however, is still uncertain about the extent to which employees will actually use functions such as video calling, virtual conferences, application or screen sharing, chat messaging & other features. Unnecessary costs due to unused functions should be avoided, of course.

The solution: The software licenses for various UCC functionalities are rented for a certain time period in order to determine whether these functionalities are actually used within the company.

 

In addition to the two sample scenarios, there are plenty more where the mixing of purchased and rented licenses be a sensible solution.

Should you need help to find out whether this topic is of interest to you, please do not hesitate to contact us. We will gladly help out evaluating your business needs.

 

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2022-09-19 | Newsticker
New Webinar Series

 

We are happy to announce our new webinar series, introducing our technology & app partners. Each webinar will be presented by one of our technology / app partners and moderated by innovaphone.

The main focus of each webinar will be the product range, integration of the solution within the innovaphone system as well as completed innovaphone customer projects. Learn about the possibilities of enhancing innovaphone solutions with the versatile products of our technology partners & app partners.

 

➡️ Check out the upcoming webinars & register now

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2022-09-01 | Newsticker
3rd Test Phase of Beta 13r3
3rd Test Phase of Beta 13r3

We are happy to announce the third test phase of our innovaphone software V13r3, beginning in September. Get ready for numerous improvements and several new features.

 

These include following:

  • New focus area to set the default view on one app within myApps
  • Provisioning Yealink
  • Connector for kuando® without busy light

 

Visit our Beta Forum and discover all the new functions and apps. We look forward to your feedback.

If you would like to know how to participate in our test phase, please visit our newsticker on beta test version 13r3

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2022-08-30 | Newsticker
NEW Apps in the innovaphone App Store: Appinion, Camera, Doorbell, Pinboard and Presence Favorites by MediaRunway

 

The Appinion app can facilitate decision-making processes by quickly and easily asking myApps users for their opinion. You can determine yourself how many answer options you offer the user to choose from. The creator of the poll sees the voting result in percent, as well as how many votes were cast. An app that every company should have installed and an easy and flexible tool for polls.

The Camera app allows users to easily access the MJPEG video image from one or more IP cameras.

Use the Doorbell app to connect your door intercom to the innovaphone myApps system. This makes it possible to receive the ringing of the doorbell by a visitor just like a phone call. Additionally, you will be able to view the image of the camera in your softphone while talking to the visitor or you can open the door by clicking on a “soft button”.

The Pinboard app can replace the information board for notices in the company and saves eternal scrolling in chat histories. If you want to publish information to all users, this is just the right app for you. You can differentiate between long-term information and short-term information by selecting an expiration date.

The Presence Favorites app allows users to create personal Presence Favorites. You can set the color of the presence status, the text and a time for how long this presence status should remain set before switching back to green/present.


Please take a look at the available apps within our innovaphone App Store.

 

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2022-08-30 | Newsticker
NEW in the innovaphone App Store: LineSelect by byon


With the LineSelect app by byon, employees of a business can select different phone numbers to be displayed for external phone calls. In the byon LineSelect Admin app, multiple lines with different phone numbers can be created and assigned to specific profiles. These profiles are then distributed to the employees. In the byon LineSelect User app, the employees can select their required profile and change the outgoing phone number as needed.

Browse through our innovaphone App Store and take a look at all available innovaphone apps & partner apps.

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