You can now download and print the datasheets in PDF with the technical specifications for each product (innovaphone gateways and telephones).
Visit our innovaphone Wiki and get the datasheets in PDF.
137123 - Update of *.innovaphone.com certificate in trust list of devices
On February 10th, 2023, the current certificate *.innovaphone.com will expire.
With this software update, the new *.innovaphone.com certificate will be added to the trust list of all devices.
137122 - Web-Access: Allow to join without microphone
Participants can now join a conference without microphone.
Our latest software version 13r3 has just been released. Join our webinar and discover all the latest highlights of our collaborative work & communication platform innovaphone myApps.
We will be discussing topics such as the new functions of our Softphone app, news on innovaphone Conferencing, connectors for presence synchronization with other conferencing solutions and much more.
Would you like to join the webinar? Register now.
With the Gigaset Provisioning app it is possible to automatically add and remove DECT devices via IPUI provisioning on the Gigaset Nx70 IP DECT. In addition, the LDAP configuration can be provisioned.
Overview of all app available in the innovaphone App Store
Following features and apps have been improved for the current Beta 13r3 test phase:
Please visit our newsticker to get all details on participating in the beta test phase.
We look forward to your feedback.
The PBX-Designer app is a PBX management application for the local PBX that provides an easy and graphical user interface without the need to use the innovaphone PBX Manager app.
The PBX-Designer app enables the management of following features:
The integrated Call Flow Designer allows the user to graphically design call flows. Individual flows can be created and each step can be annotated. The complex nesting and integration of announcements, DTMF functions, agents, call forwarding or timers are available in a simplified way as well as the integration of a voicemail box or a reference to further flows.
Please view the innovaphone App Store for more detailed information.
The Diversion app by effexx extends the options of direct call forwarding (“cfu”) by distinguishing between internal and external users. Users can select call diversion either for internal callers or for external callers only, or for both at the same time with different call destinations. The app further provides a history to reactivate previous call forwarding settings with one simple click.
Please check the innovaphone App Store for more detailed information.
With EasyConnect, XQTING makes it easy to integrate with innovaphone. It makes REST APIs available and, via webhooks, the EasyConnect app can notify your (low code) application of certain events such as call monitoring or administrative changes.
For additional information, please refer to the innovaphone App Store
The VIP Call app allows you to create a Fastlane ticket for VIP customers and other calls. A PIN is used to reach a team with priority or to reach an employee directly. This enables a better experience on both sides of the phone line, it can speed up processes and increase customer satisfaction.
Please view the innovaphone App Store for more detailed information.
Following features and apps have been improved for the current Beta 13r3 test phase:
Please visit our newsticker to get all details on participating in the beta test phase
We also cordially invite you to join our Beta 5 dialog:
Date: Tuesday, December 6th, 2022
Time: 11 am
Location: virtual meeting
For more detailed information and the web link to join in, please visit our Beta Forum.
We very much look forward to your feedback & to meeting you online.
With the Blocklist app, incoming (unwanted) calls can either be rejected or forwarded quickly to an individually definable destination via a graphical user interface.
For additional details, please view the innovaphone App Store.
The Support app by trizwo is designed to simplify support cases. It has a customer and partner area: Customers can request IT support quickly and easily. Within the admin area, innovaphone partners will receive an overview of the innovaphone system of their customer.
Following features are included within the app:
Please visit the innovaphone App Store for more detailed information.
The TANSS TK PopUp app lets caller information appear in the ticket system TANSS® when a call comes in. This information automatically fades out a few seconds after the call ends. Create a better customer experience without clicking and typing.
The Call Action app connects ERP, CRM and other systems through a centralized adjustable call behavior for incoming as well as terminated calls. Whether website call or Windows application, with or without individual employee parameters.
Please visit the innovaphone App Store for more detailed information.
Following features and apps have been improved:
Please visit our newsticker to get all general details on participating in the beta test phase.
We also cordially invite you to join our Beta 4 dialog:
Date: Wednesday, October 26th, 2022
Time: 11 am
Location: virtual meeting
For more detailed information and the web link to join in, please visit our Beta Forum.
We very much look forward to your feedback & to meeting you online.
Huawei Libraries are now only included within the Huawei App Gallery (removed from the Google Store).
112306 - phone USB: support Gigaset ION (DECT Handset/Speaker)
innovaphone desk end devices now support Gigaset ION (DECT handset / speaker).
129696 - LLDP configuration via advanced GUI
The advanced UI now provides additional fields to configure LLDP.
The trizwo WQ Status app displays a simple status overview of calls in a waiting queue within the app. Users of the app see an overview of the number of calls on hold on a well-structured status screen. In addition, the phone number or the name resolved by the PBX as well as the time the call has been on hold is displayed for each call. The trizwo WQ Status app collects the number of calls as well as their standby time. Therefore, a detailed list of the duration of the sequence of call events is generated. The measured values are allocated for access through Prometheus and for processing by Grafana via a web server in the app.
View the innovaphone App Store for more details
From version 13 on, innovaphone software licenses can be bought and rented (on premises or from the cloud). Rented licenses do not have a minimum runtime or other limitations*. Simply ensure that enough iSC are credited to the respective customer account.
*Please note: The rented software licenses are intended to be used continuously. Activation and deactivation or up and downgrades of the configuration (e.g. downgrades for the weekends) in order to optimize the fees are not allowed.
So far, nothing new. However, we do have some news: It is now possible to combine bought and rented licenses on one single installation.
What benefits arise?
The operator of a ski hotel plus attached gastronomy, ski lift, ski school and ski rental are all already using an IP telephony system by innovaphone. During the winter season, it would be quite handy to complement the telephony functions with a variety of UCC functionalities for video calls, application / desktop sharing, chat, fax2mail, etc. These will ease the work processes for employees during the seasonal peaks.
The solution: The (bought) licenses for IP telephony are still used around the year. During the winter season, the licenses for the required UCC functionalities & apps are rented.
An automotive company has already switched its telephone system to IP telephony years ago. An innovaphone PBX is used in-house, all licenses were purchased. Now, it is high time to get more future-oriented. Employees shall be able to use UCC functionalities as well as traditional telephony. The company, however, is still uncertain about the extent to which employees will actually use functions such as video calling, virtual conferences, application or screen sharing, chat messaging & other features. Unnecessary costs due to unused functions should be avoided, of course.
The solution: The software licenses for various UCC functionalities are rented for a certain time period in order to determine whether these functionalities are actually used within the company.
In addition to the two sample scenarios, there are plenty more where the mixing of purchased and rented licenses be a sensible solution.
Should you need help to find out whether this topic is of interest to you, please do not hesitate to contact us. We will gladly help out evaluating your business needs.
We are happy to announce our new webinar series, introducing our technology & app partners. Each webinar will be presented by one of our technology / app partners and moderated by innovaphone.
The main focus of each webinar will be the product range, integration of the solution within the innovaphone system as well as completed innovaphone customer projects. Learn about the possibilities of enhancing innovaphone solutions with the versatile products of our technology partners & app partners.
➡️ Check out the upcoming webinars & register now
We are happy to announce the third test phase of our innovaphone software V13r3, beginning in September. Get ready for numerous improvements and several new features.
These include following:
Visit our Beta Forum and discover all the new functions and apps. We look forward to your feedback.
If you would like to know how to participate in our test phase, please visit our newsticker on beta test version 13r3
The Appinion app can facilitate decision-making processes by quickly and easily asking myApps users for their opinion. You can determine yourself how many answer options you offer the user to choose from. The creator of the poll sees the voting result in percent, as well as how many votes were cast. An app that every company should have installed and an easy and flexible tool for polls.
The Camera app allows users to easily access the MJPEG video image from one or more IP cameras.
Use the Doorbell app to connect your door intercom to the innovaphone myApps system. This makes it possible to receive the ringing of the doorbell by a visitor just like a phone call. Additionally, you will be able to view the image of the camera in your softphone while talking to the visitor or you can open the door by clicking on a “soft button”.
The Pinboard app can replace the information board for notices in the company and saves eternal scrolling in chat histories. If you want to publish information to all users, this is just the right app for you. You can differentiate between long-term information and short-term information by selecting an expiration date.
The Presence Favorites app allows users to create personal Presence Favorites. You can set the color of the presence status, the text and a time for how long this presence status should remain set before switching back to green/present.
Please take a look at the available apps within our innovaphone App Store.
With the LineSelect app by byon, employees of a business can select different phone numbers to be displayed for external phone calls. In the byon LineSelect Admin app, multiple lines with different phone numbers can be created and assigned to specific profiles. These profiles are then distributed to the employees. In the byon LineSelect User app, the employees can select their required profile and change the outgoing phone number as needed.
Browse through our innovaphone App Store and take a look at all available innovaphone apps & partner apps.
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