2021-07-09 | Newsticker
NEW: Automatic iSC Reloading Service

The innovaphone Service Credits (iSC) are the electronic payment method for our innovaphone myApps Cloud services and innovaphone Software Rental. The iSC can be ordered via the innovaphone price list just like any other innovaphone product. Using the Devices app, the administrator can bind iSC to the corresponding device or instance.

As an alternative to recharging an iSC account manually, a contract for the automatic iSC reloading service can be concluded - either in the portal or with a service partner. With this recharging service, innovaphone will regularly check whether a sufficient amount of iSC is available on the account to cover the currently configured rental objects. The iSC account will then be automatically reloaded before the balance is used up.

The timing for the automatic reloading before the calculated expiry and the amount that is to be credited can be configured individually.

For additional information on the automatic iSC reloading service, please contact your certified innovaphone Partner or read our Wiki article Howto:V13 Activate Automatic-iSC-Reloading-Service

2021-05-25 | Newsticker
Announcement: The Launch of our innovaphone Community

With our innovaphone Community, we want to give partners and end customers the opportunity to become familiar with myApps and to test the different functions of the platform with the various apps. innovaphone Community is cloud-based and runs on innovaphone myApps Cloud. It is operated by innovaphone and made available to partners and end customers free of charge (please note that fees may apply with mobile connections).  

Important notice: We further use the innovaphone Community for online events hosted by innovaphone where we share latest information and interesting content with you.

  • Check the Agenda app regularly to view the status of all dates for the online events
  • Live presentations by innovaphone are broadcast via our Live Stream app
  • The integrations show you how to integrate 3rd party apps into the myApps interface. These apps are available for you to test but they are not included within the innovaphone AG product portfolio
  • Visit the Overview app for additional information and how to get started.

Set up your own user account right away, become part of our innovaphone Community and take a look around for yourself.

Should you have any questions, please do not hesitate to get in touch with your innovaphone Partner Manager.

2021-05-18 | Newsticker
Highlights of the Current Release Notes V13r1 SR26
New SIP Provider - Germany

108609 - SIP-Provider Profile DE-PYUR_Business-SIP_Trunk


New SIP Provider - Spain

109047 - SIP-Provider Profile ES-Voztelecom-SIP_Trunk

Support and changes for new and existing headsets on IP phones

The Jabra headsets Jabra Pro 935 (new product ID), Jabra Evolve2 40 and Jabra Speak 750 are now supported

109199 - Phone USB Headsets: Support Jabra Pro 935 (new id), Evolve2 40, Speak 750

The Sennheiser headset EPOS SP30 (new product ID) is now supported.

108174 - phone: USB headsets: add EPOS SP30 product ID


IP6013 VoIP gateway: full fax functionality available with immediate effect

Fax now fully functional on the IP6013, covering both T.38 and audio fax.

109080 - IP6013 DSP: Fax T38 didnt work


IP511 VoIP gateway: fax function now supports audio fax

109529 - ip511: Support for audio fax


Read our complete release notes on V13r1 SR26

2021-05-06 | Newsticker
New innovaphone White Paper: “Corporate Communications – Cloud Computing & its Alternatives”

We proudly present our new innovaphone white paper: Corporate Communications – Cloud Computing & its Alternatives.

The innovaphone white paper will provide detailed information on following topics:

  • Why do businesses switch their enterprise communication to the cloud
  • Five myths about the cloud
  • “Helping you decide” – would your company profit from the cloud?
  • How can you make sure to select the right cloud solution for your business
  • The innovaphone concept: rent, buy or move to the cloud


Download our latest innovaphone white paper “Corporate Communications – Cloud Computing and its Alternatives” now and free of charge.

2021-04-22 | Newsticker
Highlights of the Current Release Notes V13r1 SR25
New SIP Provider – Switzerland


New SIP Provider – Netherlands

107314 - SIP-Provider Profile NL-MachCloud-SIP_Trunk

New SIP Provider – Poland

107730 - SIP-Provider Profile PL-eCall-SIP_Trunk

App Platform: customized ports for SMTP servers possible

106851 - App Platform: Allow to set customized port on SMTP

The port for the SMTP server can now be set manually ( If the port is not user-defined, port 25 is used by default.


Read the full release notes on V13r1 SR25.

2021-04-14 | Newsticker
innovaphone participates in the "Cloud Services made in Germany" initiative

How time flies – it has already been a year since we launched our own innovaphone cloud solution. Especially last spring, many of our customers profited from the flexible concept of the innovaphone myApps Cloud, since a lot of businesses had to quickly set up remote workplaces for their staff due to the emerging pandemic.

Even if things had to move fast back then, the security aspect was certainly not neglected. Back then and also today, it is one crucial factor why customers opt in favor of our innovaphone myApps Cloud – developed in Germany and hosted in Europe.

Just in time for our 1st anniversary of innovaphone myApps Cloud, innovaphone has joined the “Cloud Services made in Germany” initiative, which stands for legal clarity when using cloud solutions. Especially in a globalized world, ’made in Germany’ is a seal of quality that stands for reliability, durability and solidity. By fulfilling the strict criteria for inclusion in the solution catalogue of the ’Cloud Services made in Germany’ initiative, our customers receive even more legal clarity.

Some of the admittance criteria include:

  • The business of the cloud service provider was founded in Germany and the headquarters are also located in Germany.
  • The business concludes contracts with customers of cloud services with Service Level Agreements (SLA) according to German law.
  • The place of jurisdiction for all contractual and legal matters rests in Germany.
  • The business provides locally based, German-speaking service and support for customer enquiries.

For further details, please refer to our innovaphone press release.

2021-04-12 | Newsticker
UPDATE: IP6013 VoIP Gateway - available from V13r1 SR25

We had already provided information on our latest addition and key player of the innovaphone VoIP gateway product range at the end of last year. Now, we are happy to announce that the IP6013 will be available with the service release V13r1 SR25 (scheduled for mid April 2021).

Please visit our website for more detailed information on our IP6013 VoIP gateway

2021-03-25 | Newsticker
Beta 13r2 is coming

Our BETA VERSION 13r2 is just around the corner and we cordially invite you to now join the test phase of our Beta Version

We have compiled some helpful information for you:


  • The Beta 13r2 includes many new features and apps and is divided into different phases. The first test phase is available for you as of today, you may want to take a look straight away
  • Every new phase will be announced via the Highlights of our Release Notes in our monthly newsletter and via our innovaphone Tech account on Twitter.
  • The Beta is continuously being developed and expanded with new features, apps, etc.


  • Participate in the test phase via our newly created Beta Forum
  • Should you not yet be registered with an innovaphone Forum account, simply sign up now and get started straight away.
  • One you have logged into the innovaphone Forum, click onto V13r2 Beta Forum and you will be exactly where you need to be


  • Download the Software from our V13r2 Beta Store now
  • Test the Beta Version of 13r2 and send us your FEEDBACK
  • We have already started some discussions for you to participate in
  • The topic you would like to discuss is not listed yet? You can always start a new discussion
  • Please note: the preferred language for the Beta phase is English

Sneak Preview: innovaphone Conference Web Access

Did we spark your interest? Get in touch with your certified innovaphone Reseller

2021-03-22 | Newsticker
NEW: IP73 WiFi Phone – Bluetooth-capable Handset for Use in Office Environments

Our IP62 WiFi phone is being replaced by the IP73, which is now ready for order. The new handset features the modern look of our current DECT devices and offers a great new feature: it supports Bluetooth headsets. Just like the IP62, the IP73 can be operated on the innovaphone PBX as an extension line on its own or on the same extension number in addition to a desktop phone.

Please note: The IP62 will soon receive the status “End of Sale” and can then no longer be ordered. We still have a limited number in stock. These can be ordered on a first come – first served basis while stocks last.

For more detailed information on equipment, features and technical data, please refer to our innovaphone Wiki.

2021-03-22 | Newsticker
Highlights of the Current Release Notes V13r1 SR24
New SIP Provider – Germany

106264 - SIP-Provider Profile DE-gnTel-SIP_Trunk

New SIP Provider – Switzerland

107043 - Add Combridge-Business System SIP Trunk


Please view the full Release Notes V13r1 SR24

2021-02-17 | Newsticker
Highlights of the Current Service Release V13r1 SR23
New SIP provider – Germany

104716 - SIP-Provider Profile DE-Easybell-SIP_Trunk

myApps for mobile: new optimization for Android and iOS
Contacts app: optimization of the LDAP registration

104762 - App Contacts: Install Script, LDAP Authentication

A domain for the user (LDAP) can now be entered in the Contacts Plugin in the AP Manager. This makes it possible to forward LDAP queries via the Reverse Proxy with a freely definable bind domain in the user name to the correct innovaphone App Platform.


Please view the full Release Notes V13r1 SR23

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