2020-11-25 | Newsticker
Highlights of the Current Service Release V13r1 SR20
Profile app: Improved usability with call diversions

101583 - App Profile: More usability issues on Call Diversions tab

  • Improved input of long phone numbers
  • Input field for diversion no longer duplicated
  • Information on different sessions reliably updated
myApps Android: Mute is supported in the display for incoming calls

101448 - myApps Android: Mute was not supported in the incoming call screen

TURN: Number of configurable accounts increased

101689 - TURN: Don’t allow to enter more users than are supported
In order to be able to configure as many accounts as the system supports, the number of accounts that can be configured on the interface has been increased to 16.

Softphone app: Echo cancellation activated in WebRTC

101653 - Softphone-App: Activate echo cancellation in webrtc


For the full release notes, please click on following link and select “13r1 Service Release 20” via the navigation bar on the left side: Release Notes V13r1 SR20

2020-11-02 | Newsticker
UPDATE: Withdrawal of Service Release V13r1 SR18 - SR19 Available Soon

Due to unexpected issues concerning our UsersAdmin app, we had to withdraw the service release V13r1 SR18 and remove it from the App Store.

All features already announced with the release notes for SR18 will now be integrated into the service release V13r1 SR19 which will be available soon.

2020-10-22 | Newsticker
NEW: Provisioning App for Yealink - No Hassle when Integrating Yealink Phones into an innovaphone PBX

Do you appreciate the advantages of our modular IP telephone system but would you rather use Yealink end devices to receive and make phone calls? Or are you about to equip the workplaces of your employees with new IP phones by innovaphone while you still have some fully functioning Yealink phones in your company? Simply integrate your Yealink end devices quickly into your existing innovaphone PBX by using our new Provisioning app for Yealink.

This app is available for the administrator and can be downloaded via the innovaphone App Store. Once the app has successfully been installed, every user can provision the own Yealink phone via the personal myApps profile settings. Just as with the provisioning of an innovaphone device, the user selects the item “My phones” and then clicks on the button “Add phone”. Once the administrator has assigned the corresponding rights via the Devices app, the user will be able to select “Yealink” as telephone manufacturer in addition to “innovaphone”. All the user needs for the provisioning of end devices is the respective MAC address of the device.

The administrator can now manage the provisioned Yealink phones via the Devices app.

Would you like to integrate your own end devices or the devices of other 3rd party manufacturers just as easily into your innovaphone PBX?

With the open and expandable platform architecture of innovaphone myApps, additional Provisioning apps for the integration of almost any other IP phone provider can be developed and made available via our App Store. Please contact us.

2020-10-20 | Newsticker
Highlights of the Current Service Release V13r1 SR18

SIP Providers

New SIP providers - Austria
  • 77913 - SIP-Provider Profile AT-Net_cloud_GmbH-goSIP_SIP_Trunk
  • 78008 - SIP-Provider Profile AT-peoplefone-SIP_TRUNK
  • 78143 - SIP-Provider Profile AT-RTM_businessit_GmbH-SIP_Trunk
New SIP provider - Germany

78112 - SIP-Provider Profile DE-TeleData-TELEFON_SIP_Trunk


Devices App

New: Overview of Software Rental as CSV export

100050 - App Devices: added possiblity to download the rental history (API is also available)

The Software Rental history can now be downloaded as CSV file. Following setting options are available for export:

  • manual selection of individual domains or consideration of all domains with changes
  • Freely configurable time period or monthly overview
New: Input field for invoice reference

78349 - App Devices: new domain field "invoice reference"
An optional invoice reference can now be specified in the Devices app. This will be displayed in the history of the rental system.

Changed authorization for editing a domain name

77782 - App Devices: just allow domain name changes for admins
With immediate effect, the domain name in a cloud environment can only be changed by the admin of the primary domain.


Users App & Users Admin App

Users app: Additional languages available

78053 - App Users: Add translations for the registration, password reset, confirm and expired pages
Areas such as registration, resetting of passwords, confirmations, etc. in the app are now available in following languages: English, German, Spanish, Portuguese, French, Italian, Polish and Dutch.

Users Admin app: Customizable standard e-mails for registration and login processes

78300 - App UsersAdmin: Registration and password reset emails can be customized

The e-mails for registration and password resetting can be customized as required via the menu of Users Admin app.

Users Admin app: New filter functions with provisioning

78292 - App UsersAdmin: Allow to filter users by loc, node and template when provisioning phones
When provisioning, it is now possible to filter by “PBX name”, “node” and “template”.



Automatic provisioning of a softphone with new registration via web interface

78339 - Provision Softphone automatically when a new user is registered using the Webinterface
Once a new user is registered via the web interface, a new softphone will be registered automatically for this user. The softphone will be made available once the Softphone app has been activated in the user template.

Softphone app: Muting via WebRTC

78230 - Softphone-App: Allow to mute local microphone
 Calls with the softphone can now also be muted in the browser (WebRTC).

Application Sharing: Optimized display of listing of contents to be shared

76390 - myApps: desktop identifiers for appSharing
If multiple screens are available for sharing, the list displays the corresponding desktop ID.


For the full release notes, please click on following link and select “13r1 Service Release 18”: Release Notes V13r1 SR18

2020-10-05 | Newsticker
Rent an IP PBX Business Phone System: the innovaphone Rental Model for Full Flexibility

If you are looking for a new business telephone system, take a look at all the advantages of the innovaphone Rental Model. It combines the benefits of traditional on-premises solutions with those of a cloud solution: full flexibility, no long-term investments, in-house operation as well as complete control over hardware and servers.

The range of functions always remains the same. If you opt for the Rental Model, all needed software products can be selected from the full range of functions that our innovaphone myApps work and communication platform has to offer:


  • Typical functions of traditional IP Telephony
  • State-of-the-art Unified Communications functionalities
  • Various work and administration tools


Irrespective of the selected functions, the security functions such as the innovaphone Session Border Controller (SBC), innovaphone Reverse Proxy, end-to-end encryption plus two-factor authentication are always standardly on board.

You may also freely choose your preferred type of operation: either on dedicated hardware or virtualized - at your very own data center or with myApps Cloud.


For further information, please visit our website on the innovaphone Rental Model.

2020-09-21 | Newsticker
The Trust Seal “IT Security Made in EU” has been Awarded to innovaphone

The innovaphone myApps platform (including the innovaphone PBX IP telephone system) is equipped with a variety of different security mechanisms. Together, they provide maximum protection against a wide range of different attacks.

In this context, innovaphone has been permitted to carry the trust seal “IT Security made in EU” as of August 2020. Within the scope of a labelling initiative, TeleTrusT - the German IT security association (Bundesverband IT-Sicherheit e.V.) - newly introduced this trust seal in 2020. It complements the trust seal “IT Security made in Germany” which has been awarded to innovaphone several years in a row now.

Following criteria need to be fulfilled in order to receive the trust seal “IT Security made in EU”:


  • The company is headquartered in the EU
  • The company offers trustworthy IT security solutions
  • No solutions that contain non-declared backdoors are offered
  • The company’s IT security research and development are conducted in the EU
  • The company is compliant with the requirements of the EU general data protection regulation


Security is a top priority for innovaphone - get more information on our various security mechanisms

2020-09-21 | Newsticker
Highlights of the Current Service Release V13r1 SR17

Devices app

Improved URL preview for automatic provisioning

76072 - App Devices: show better auto provisioning link with complete URL
For automatic provisioning, the Devices app now displays the complete device registration URL, including DNS / IP and web server path.

New in the Devices app: password display

76149 - App Devices: use password fields with show password button
A "Show password" button has been implemented in the password fields when a password is entered.

CLOUD: improved domain display

76251 - App Devices: show own domain always on top in domain list
The own domain is now always listed at the top of the list. This helps cloud providers to immediately find their own domain while simultaneously searching for customer domains.


Chat app


Phone app

Improved hotkey function

76264 - Phone-App: Improve hotkey functionality
Entire text lines with phone numbers can now be marked. The phone number is extracted by heuristics and can be dialed.


RCC app

Adjusted licensing

75967 - RCC App required softphone license
In order to use the RCC app, users will need a Phone app license and a Mobility license - just as specified in the Licensing Guidelines.


Softphone app

New config function automatically release disconnected calls

71377 - Softphone-App: New config option "Auto-release disconnected calls"
This setting can be used to define whether the softphone hangs up immediately after the end of a call even if a "disconnected" instead of a "released" message is sent.

Improved selection of audio and video devices in the browser

72804 - Softphone-App: Device management in browser context

When using WebRTC, the desired audio and video devices can now be selected under "Settings".

Please note: So far, this function is fully supported by Chrome; Mozilla Firefox does not provide "audio output".


Please visit our innovaphone Wiki to view the complete release notes V13r1 SR17

2020-07-24 | Newsticker
Public Safety Answering Points (PSAPs) and IP Emergency Calls

What Exactly Happens when People Place Emergency Calls?

In many European countries, 112 (respectively 999 in the UK or 911 in the US) is a common emergency phone number for calling emergency services such as the police department, ambulance or fire rescue. Once the emergency phone number is dialed, the caller will be connected to an operator at an emergency control center or PSAP.

In Germany, for example, there are over 400 such PSAPs responsible for different counties or large cities. Via the telecommunications network, emergency calls are directly forwarded to the local emergency control center so that the appropriate resources (e.g. ambulance, police, fire brigade etc.) can be dispatched as required.

If Everybody Dials the Same Phone Number, How does an Emergency Call End up at the Right Emergency Control Center?

When placing an emergency call, information on the caller’s geographical location is always transmitted. If worse comes to worst, this may save lives! It is impossible to always know which control center is responsible, for example if there is an accident along the highway or if the caller is unable to speak, the network will route the emergency call to the right control center.

With calls from a mobile phone, the location is determined via GSM (surrounding mobile phone cells determine the location) and most recently via GPS (newer smartphones with current Android or iOS version). The latter is also called “advanced mobile location” (AML). AML is a service through which the smartphone recognizes emergency calls by identifying the number. In this case, GPS will be activated automatically and the position data (accurate within a few feet) will be transmitted to the control center - either via the internet or via SMS.

With emergency calls via fixed landline, the location is determined via a location database where every fixed network connection is listed with the corresponding official address.

How does innovaphone Come into Play?

Currently, sixteen German control centers have installed our innovaphone gateways as central components in their emergency call control center technology. We work together with our technology partner SELECTRIC Nachrichten-Systeme GmbH from Münster, Germany, which equips control centers and emergency vehicles with dispatching workstations for telephony and radio.

Challenges: Conversion to IP & Requirements of the Technical Guidelines for Emergency Calls (TR Notruf 2.0)

What has already been taking place in the private and corporate sectors is now also affecting the emergency call lines: just like all other telecommunications lines, they are also affected by the switch to IP (i.e. from ISDN to SIP) and the dates by when the migration to All IP needs to be completed (cut-off dates vary according to country and respective providers).

But what shall emergency control centers do if their PSAPs are not IP-based once the cut-off date has passed? No need to fret: our VoIP gateways have been specially tested by the German Telekom. They meet the latest requirements of the German Federal Network Agency (“Bundesnetzagentur”) stated in the Technical Guidelines for Emergency Calls (TR Notruf 2.0) and are the perfect solution for a smooth, step-by-step transition to IP.

2020-07-20 | Newsticker
Devices App: Use innovaphone myApps for the Administration of the Company Network

Modern company networks are increasingly gaining in complexity. This applies to small businesses as well as large enterprises, companies with one single site and businesses with several distributed locations alike. The responsible IT teams are therefore confronted with new challenges on a daily basis. What’s more: the workforce not working at a fixed office location but instead resorting to working outside the office, for example at home or on the go, continues to increase. The results are devices in a vast number of different (private and mobile) networks where the management with conventional methods swallows a lot of time and resources.

This situation puts many companies in a dilemma: on the one hand, they need to ensure the security and availability of their network plus the connected end devices. It remains pivotal for companies to be available via telephone. On the other hand, time and costs need to be kept in check while security threats need to be averted.

This is exactly where the Devices app comes into play. Integrated into the universal work and communication platform innovaphone myApps, the app is used to centrally manage all devices (including VoIP gateways and telephones) in one installation clearly and securely. 

The most Important Features of the Devices App:

  • All standard administrative tasks such as updates, backups, config changes, extensions to include additional devices or downgrades can be completed quickly since the administrator no longer needs to tediously switch between different admin programs.
  • Every new gateway or telephone can be integrated into the infrastructure in a split second. New end devices can even be provisioned directly by the user.
  • The administrator can log into any device, independent of the location of the device or what access restrictions (e.g. firewalls or routers) need to be overcome. The admin is also not bound to a specific location and can therefore access the Devices app for example when working remotely from home. The access is encrypted and absolutely secure: two-factor authentication is required when logging in.
  • The Devices app ensures that the correct and most up-to-date firmware is installed on all devices. It will also automatically configure the right settings for smooth and safe operation.

When Using the Devices App in Cloud Scenarios, there are Additional Advantages:    

  • Devices of different customer environments and with different software versions as well as the respective licenses (basis for the monthly billing) can be managed centrally and switching between the different devices does not take more than one single mouse click.
  • Devices can further be grouped together in categories for a better overview and filter options facilitate searches.
  • If end customers need to or want to take over admin tasks themselves, the administrator can provide an own Devices app exclusively for the administration of these devices.  

In addition to the Devices app, the client innovaphone myApps with its uniform user interface offers administrators access to various other admin apps such as the Alarms app, Files app or the PBX Manager app. The individual apps are interconnected with each other. When for example clicking onto the alarm display in the Alarms app, the configuration of the corresponding device in the Devices app will automatically be opened.

Overview of our apps for administrators

2020-07-20 | Newsticker
Highlights of the innovaphone Release Notes V13r1 SR15

SIP provider update – Germany

74672 - SIP-Provider Profile DE-MDCC_Magdeburg_City_Com-SIP_Trunk

Calendar: new switch to select displayed e-mail address

74016 - Calendar: added switch to select usage of internal or external Exchange address

In the PBX Manager Plugin of Calendar, a switch can now be used to select whether the internal or external e-mail address reported by Exchange should be used. The external address is used by default.

AP Manager: easier configuration of DNS server for Application Platform

73325 - AP Manager: make DNS servers configurable

The DNS server for the Application Platform can now be configured in the AP Manager under Settings.

Please visit our innovaphone Wiki to view the complete release notes V13r1 SR15

2020-06-22 | Newsticker
Remote Working: Five Tips for more Productivity and Efficient Collaboration

Remote working has already established itself as an integral part of the modern workplace and many already use it to some degree in their working lives. No need pointing out that working remotely from home offers numerous advantages but you also need to have a lot of self-discipline, you need to stay focused and good planning skills are also most beneficial.

How can you remain productive, stay concentrated and keep up your social contacts? We tested it - of course using our universal work and communication platform myApps- and came up with some useful tips so you can remain successful while working remotely from home:


Tip no. 1: No Pajamas

It might be all too tempting to just grab a cup of coffee in the morning and to slouch in front of the computer or laptop - pajamas and all. If things go exceptionally well, you may eventually swap the pjs for sweatpants and a baggy sweater. Well, make sure not to be dressed too casually. It may subconsciously reflect in your mood. After all, you want to stay in a positive mindset and even if you might not necessarily need to put on your best business suit while working from home, business casual will certainly help you switch into your work mode.

By the way: It is also easier for you to switch back out of work and to enjoy your free time after work if the boundaries between work and leisure are also reflected in your clothing.


Tip no. 2: Be Brave and Show Your Face

Turn on your webcam when you are on the phone. This may be something you first need to get used to but we have noticed following: whether it is a super quick call with one of your colleagues or the weekly team meeting via telephone conference with numerous participants - the communication quality will improve tremendously. Why? It does make a huge difference when you also see the person you are talking to. And with the current social distancing measures, it just makes your day so much better if you get to see your favorite colleague every once in a while.

By the way: if you follow our tip no. 1, spontaneous video calls from colleagues will not let you break a sweat because you will already be dressed for the occasion.


Tip no. 3: Headset instead of Tennis Elbow

Yes, you should indeed always remain active and do some sports, also when working remotely from home. BUT holding the handset during meetings for hours on end is certainly no recommendable activity. If you use a headset instead, you will avoid tensions and shoulder pain and you will have your hands free to share your screen or to take notes during meetings.

By the way: cordless headsets are even better because they will allow you to get up once in a while to walk a few steps across the room to avoid back problems.


Tip no. 4: Background Noise not Welcome

Birds chirping in the background, the neighbor’s home improvement activities, the shuffling of paper or the fan of the laptop - when working remotely, there is not really much you can do about these noises. Keep in mind: even if you have no problems blending out these sounds, others participating with you in a telephone or video conference may not be amused at all. So, just go ahead and mute your microphone when you are currently not the one speaking.

By the way: We have noticed that we tend to forget to switch the microphone back on, so always check that you are no longer muted when you start speaking.


Tip no. 5: Communication is Key

When working remotely, you do not have any nearby colleagues that you can strike up a quick personal conversation with when questions or issues arise. Therefore, it is so much more important to get in touch with colleagues, and also with the entire team, so that planning and coordination can take place. After all, there are so many options to contact others. (Video) calls, e-mails or chat messages - you select the channel that is right for the given situation. Our personal tip: Is it something that you would have discussed in person had you been in the office, reach for the handset or headset and call the person directly. This will avoid misunderstandings and is typically way faster.

By the way: if you have a minute or two, it sometimes does the world of good to talk about things that are not imminently related to work. There is no better way to contribute to team building. Same goes for a shared virtual lunch break or a virtual get-together via video call.

Learn how you can work remotely from home with innovaphone.

2020-06-22 | Newsticker
RCC App (Remote Call Control App) for innovaphone myApps

Are you on the go or working remotely from home and do not have a secured data connection while you would like to continue making and receiving calls using your usual phone number? Use the RCC app by innovaphone to operate any end device and to make or accept phone calls on this end device – wherever you are. More information on the innovaphone RCC app.

2020-06-17 | Newsticker
Facelift for IP111

Our IP111 IP phone has also received a facelift. As previously with our IP112, the following has changed:

  • Sensory hook switch: end phone calls via touch, by swiping over the capacitive sensor
  • Production of our IP112 has also been moved from China back to Germany


Should you have any further questions, please get in touch with us

Further information on our innovaphone IP111 IP phone

2020-06-16 | Newsticker
Highlights of the innovaphone Release Notes V13r1 SR14

SIP provider update – Germany

72960 - SIP-Provider Profile DE-Vodafone-IP_Anlagen_Anschluss

New test method for STUN and TURN in the settings of the Phone app and Softphone app

73235 - Softphone-App: Added functioning test for STUN/TURN config

Go to “Network” in the settings to view the configured STUN and TURN servers and to start an operational test. The determined host, SRFLX (STUN determined address) and RELAY (TURN server) addresses and ports will be displayed.

Uploading profile pictures via UsersAdmin

72620 - App UsersAdmin: Allow the admin to configure the profile pictures

Profile pictures can now also be uploaded via UsersAdmin. This will allow the administrator to configure profile pictures.

Improved transfer of device name in Devices app

73479 - App Devices: use device name for automatic provisioning, if set

If new devices are added using the new mechanism to the Devices app, e.g. via update scripts with category and domain, the configured device name is now adopted as name.

If no device name is configured, the MAC address will be displayed as the name in Devices.

Should a device name occur more than once in a system, the corresponding devices will all be displayed with the same name in Devices.


Adapted behavior when using STUN at SIP interface

72763 - SIP: Use mapped ports if STUN server is configured at interface

If STUN is configured at a SIP interface, the STUN determined address (SRFLX) will always be used in the contact header of the SIP message.

Improved implementation of 3rd party SIP devices via NAT (Reverse Proxy)

72380 - SIP: Use SRFLX candidate as default RTP address (c-line)

Instead of using the local IP address (HOST) as before, the STUN determined IP address (SRFLX) can now be used as RTP address in the c-line in the SIP protocol.

Please visit our innovaphone Wiki to view the complete release notes V13r1 SR14

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