New in the innovaphone App Store: WordGuess App and Calculator App (Beta)
Sometimes, you just need a quick break to get your mind off things. So, grab a cup of coffee, guess the daily word and extend your vocabulary in a fun way with the innovaphone WordGuess app.
The new innovaphone WordGuess app is available free of charge and will let you guess new words every day. With the app, you can select the length of the word (from 4 to 8 letters per word) as well as the language.
Use the Calculator app for simple calculations such as additions, subtractions, divisions or multiplications and much more. Trigonometric functions as well as angle measures and calculations with various number systems (decimal, binary, octal and hexadecimal) are additional functions of the app.
Our Calculator app is now available in our innovaphone Community. Here, you can test the app with the various functions on any device.
NEW in the innovaphone App Store: Working App – Easy to Install & Legally Compliant
The innovaphone Working app provides a smart solution to track working times in a digital and efficient manner. With the Working app, employees can easily document their working hours and submit these to HR. The Working app is the ideal tool for employees to digitally document their working hours via desktop, browser or smartphone.
Working times and break times are recorded in real-time. Once entries are submitted, they can no longer be edited, making them tamperproof. The app automatically considers general legal guidelines for working hours, required breaks and resting times, as well as work on Sundays and public holidays. Additionally, it is easy for HR to determine whether any action is required. As with all innovaphone products, data protection and security are always in the focus.
There is a new configuration option (PBX/Config/myApps/Softphone Registration/No physical location). It affects the behavior of the Softphone app.
If the checkmark is enabled, the softphone in the myApps launcher will not use any physical location, unless it has been configured explicitly. In general, the trunk line of the actual registration PBX will be used.
myPhoneKeys App: Now Available in the Release Store
With our innovaphone myApps Cloud Premium, we set new standards in terms of availability and security of our cloud-based work and communication platforms.
Get a virtualized innovaphone PBX operated in an IPVA in German data centers with active/active geo-redundancy. Should one data center fail, the affected systems will be fully restored automatically within a matter of seconds. Even with a regional power outage, innovaphone myApps Cloud Premium secures operation and data of the virtualized myApps instances for a minimum of five days.
If nevertheless issues with a cloud instance that is in operation occur, authorized partners are able to get in touch with our 24 / 7 cloud infrastructure hotline. Here, we are available around the clock, 365 days a year, to provide the best support and service possible for the cloud.
NEW in the innovaphone App Store: Callback Manager App by effexx
Sometimes, there are call flows with multiple nested waiting queues. The app works differently than a queue monitor. It adapts to the existing waiting queues and their interconnection.
You can define if the queue should only be counted or missed calls should also be recorded in the callback queue.
With the Callback Manager app, the calls of waiting queues are recorded and displayed in a daily history. Missed calls can be commented and processed from a list. The app can monitor multiple waiting queues at the same time and summarize them in one overview. Agents can start the call directly on the app. The default device of myApps is used here. Calls from the same caller within a group are totaled and combined. For contact identification, the app uses the reverse lookup of the PBX.
Additional information on individual users (e.g. employee does not work on Fridays) can now be stored manually. Changes made in the Contacts app are now automatically displayed within the Switchboard app.
The option "password protection for all http pages" is standardly activated once installation is completed. Information which displayed in the advanced UI such as device type, MAC address and firmware version is not visible.
myApps Now Supports the Languages Catalan and Basque
Looking Back: innovaphone Exhibited at Nor-Shipping in Lillestrøm, Norway
From June 6th until June 9th, innovaphone exhibited at Nor-Shipping inLillestrøm, Norway. Nor-Shipping is the leading exhibition for maritime and ocean business environments.
In collaboration with our partners COBS AB, Snom Technology GmbH and Eaton, we presented a high availability communication system for the maritime sector. Thanks to the integration possibilities of the innovaphone PBX, efficient monitoring and alarm scenarios with light signal system, external loudspeakers and camera solutions can be realized. Our sturdy, weatherproof and shock-proof devices are DNV approved and provide the solid basis for the IP communication system. innovaphone solutions can be combined seamlessly with 3rd party products, therefore providing a comprehensive portfolio for onshore and offshore locations.
NEW in the innovaphone App Store: innovaphone Working App (Beta Version)
New in the innovaphone App Store: Beta Version of the innovaphone Working App
The innovaphone Working app for myApps is a time tracking tool to digitally document working hours. The app complies with legal regulations. Customers and partners can now download the working beta version from the innovaphone App Store.
The app enables employees to easily record and track their working times as well as break times. Once entries are confirmed, they can no longer be edited, making them tamperproof. The app automatically considers general legal guidelines for working hours, required breaks and resting times, as well as work on Sundays and public holidays.
Test the beta version of the Working app now on all your end devices, including all features and functions such as live time-tracking. Once you have tried and tested, please make sure to share your feedback with us in our Beta Forum.
You can also use the Beta Forum to get in touch with technicians around the globe and you can participate in discussions.
NOW AVAILABLE: Our Catalog "innovaphone Products and Solutions 2023 / 2024"
We proudly present our recently published catalog “innovaphone Products and Solutions 2023 / 2024". This is the successor to our product catalog from previous years.
Our revamped catalog provides information on our corporate values, our motivation as well as detailed information on our extensive product portfolio. We also included sample scenarios to portray the advantages of our versatile solutions.
The globally recognized standard ISO 14001 is related to the environmental management of companies and organizations. It focuses on conscious and sustainable management as well as the economical use of resources. innovaphone is now certified according to the strict criteria of ISO 14001.
We have always considered ecologically responsible, sustainable action to be an important guiding principle for our business decisions. The compact housing of our VoIP gateways, the repair service for our products and the unrivalled low energy consumption of our collaboration and conference platform myApps are all designed with sustainability in mind. Many of the measures that were subjected to the critical review as part of the ISO 14001 certification had already been firmly established at innovaphone beforehand.
Here are even more examples:
The innovaphone headquarters building (completed in 2019) in Sindelfingen was built in line with the latest energy standards
High number of electrically powered vehicles in the company fleet plus charging points in the underground company car park
Benefits for employees such as the subsidized “Jobrad” bicycle leasing and public transport abonnements
NEW in the innovaphone App Store: Call Info, Queue Board, Presence Heartbeat by MediaRunway
NEW in the innovaphone App Store: Call Info, Queue Board and Presence Heartbeat by MediaRunway
Call Info can show you important information about the caller in your myApps Phone App for easier and more qualitative (customer) communication. The app obtains the information from an external LDAP server, which in turn can collect its information from a wide variety of sources. With the editor integrated in the Admin App, you can create your individual display template so that more important information can be highlighted with bold letters, a larger font or color.
Queue Board is an easy way to improve the quality of your corporate communication by using this app to get an overview (live and the supervisor also historical) of the waiting time and the number of callers. You can see how many callers and after how long these callers gave up the wait. Give each individual team member (call agent) and the supervisor an easy way for all team members to log in or out of the group. If you want to keep an eye on several waiting queues at the same time, simply open the desired waiting queues next to each other on the supervisor monitor or visible to the team on a larger display. The information can just as well be viewed mobile on a smartphone. In addition, the following can be configured in the app: wrap-up time, how active agents are counted, alarm thresholds and the resetting of values. A supervisor can also be a call agent at the same time.
Presence Heartbeat improve the clarity of the myApps presence state of your employees, in which the color and the text are automatically set with a preset when the Windows screen lock is activated and unlocked again, as well as when Windows logs on and logs off/ shutdown. This works on the local Windows PC as well as in a Windows Terminal session.
Test the innovaphone Conferencing Solution and Join an Online myApps Meeting
You can now test innovaphone Conferencing with a variety of features such as video calling, chat messaging and screen / application sharing. The testing is free of charge and requires no registration. Simply click on one of the innovaphone myApps meeting rooms to enter the virtual room.