Newsticker - New Apps

NEW in the innovaphone App Store: Call Info Plus and Service24h by MediaRunway

Our app partner MediaRunway has developed two new apps for our myApps portfolio. These apps are smart tools to facilitate your day-to-day work: Call Info Plus and Service24h. Both apps will be available from April 1^st, 2025. These two newcomers are already listed within our innovaphone price list.

Call Info Plus App – All Caller Info at a Glance

Would you like to see straight away, who is calling and what information is available about the caller? The Call Info Plus App displays caller details from the Contacts Manager App directly in your Phone App. The data can be individually integrated from systems such as CRM or ERP and visually adapted using the integrated editor (i.e. color highlighting, larger font size for particularly relevant information). You will always be well-informed, even before picking up the phone.

What’s the Difference ot the Call Info App?

The Call Info App retrieves information from an LDAP server while the Call Info Plus App uses data from the Contacts Manager App. This allows for more detailed caller information to be displayed. The Contacts Manager App is therefore a prerequisite for using the Call Info Plus App.

Please visit our Wiki for more detailed information.

Service24h App – Reliable Availability for On-Call Services

Ideal for support teams and emergency services: With Service24h, inbound calls are forwarded in a predefined sequence until someone answers the call. A confirmation via DTMF tone ensures that the call has really been accepted. If nobody answers the call, the sequence begins anew.  This tool is ideal for critical situations where phone calls may not remain unanswered.

Please visit our Wiki for more detailed information.

NEW in the innovaphone App Store: AppBuilder by bosbec

Start the new year with the AppBuilder by bosbec – now available in the innovaphone App Store!

Use the AppBuilder to build integrations and automations in a user-friendly low-code environment which is connected to the innovaphone PBX.

Here are some examples to get an idea:

• Simplify communication: Create an SMS app that allows ACD groups to chat quickly and easily via SMS.
• Smart solution to plan meetings: Offer external participants a booking option for video meetings via the web.
• Automate CRM processes: Integrate external services to log calls in your CRM.

What’s great: Distribute the AppBuilder App flexibly to as many clients as you please. The app provides access to the bosbec low code platform, and the opportunity to customize processes in your company.

Visit our innovaphone Wiki for more detailed information.