Newsticker - New Apps

2022-12-27 | Newsticker
NEW in the innovaphone App Store: Gigaset Provisioning App by Gigaset Communications

 

With the Gigaset Provisioning app it is possible to automatically add and remove DECT devices via IPUI provisioning on the Gigaset Nx70 IP DECT. In addition, the LDAP configuration can be provisioned.

Overview of all app available in the innovaphone App Store

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2022-12-07 | Newsticker
NEW in the innovaphone App Store: PBX-Designer App by K-Businesscom

 

The PBX-Designer app is a PBX management application for the local PBX that provides an easy and graphical user interface without the need to use the innovaphone PBX Manager app.

The PBX-Designer app enables the management of following features:

  • Audio files (upload incl. automatic conversion, record, play and delete)
  • Define pick-up groups and program function keys
  • Define executive users and coworkers and program function keys
  • Time switches
  • Configure Exchange sync
  • Configure waiting music
  • Call Flow Designer

The integrated Call Flow Designer allows the user to graphically design call flows. Individual flows can be created and each step can be annotated. The complex nesting and integration of announcements, DTMF functions, agents, call forwarding or timers are available in a simplified way as well as the integration of a voicemail box or a reference to further flows.

Please view the innovaphone App Store for more detailed information.

 

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2022-12-06 | Newsticker
NEW in the innovaphone App Store: Diversion App by effexx

 

The Diversion app by effexx extends the options of direct call forwarding (“cfu”) by distinguishing between internal and external users.  Users can select call diversion either for internal callers or for external callers only, or for both at the same time with different call destinations. The app further provides a history to reactivate previous call forwarding settings with one simple click.

Please check the innovaphone App Store for more detailed information.

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2022-12-06 | Newsticker
NEW in the innovaphone App Store: EasyConnect by XQTING

 

With EasyConnect, XQTING makes it easy to integrate with innovaphone. It makes REST APIs available and, via webhooks, the EasyConnect app can notify your (low code) application of certain events such as call monitoring or administrative changes.

For additional information, please refer to the innovaphone App Store

 

 

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2022-12-05 | Newsticker
NEW in the innovaphone App Store: VIP Call App by MediaRunway

 

The VIP Call app allows you to create a Fastlane ticket for VIP customers and other calls. A PIN is used to reach a team with priority or to reach an employee directly.  This enables a better experience on both sides of the phone line, it can speed up processes and increase customer satisfaction.

Please view the innovaphone App Store for more detailed information.

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2022-11-14 | Newsticker
NEW in the innovaphone App Store: Blocklist App by trizwo

 

With the Blocklist app, incoming (unwanted) calls can either be rejected or forwarded quickly to an individually definable destination via a graphical user interface.

For additional details, please view the innovaphone App Store.

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2022-10-26 | Newsticker
NEW in the innovaphone App Store: Support App by trizwo

 

The Support app by trizwo is designed to simplify support cases. It has a customer and partner area: Customers can request IT support quickly and easily. Within the admin area, innovaphone partners will receive an overview of the innovaphone system of their customer.

 

Following features are included within the app:

  • Editable homepage. Contact information or procedural instructions can be stored here.
  • Users of the telephone system receive contact information or links to the support of the innovaphone partner.
  • Configuration files and system logs are required in order to open a support ticket with innovaphone support in case of an error.
  • The report function can be used to retrieve all necessary files and logs from relevant devices and combine them into a packed report as a ZIP file.

 

Please visit the innovaphone App Store for more detailed information.

 

 

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2022-10-25 | Newsticker
NEW in the innovaphone App Store: TANSS TK PopUp App and Call Action App by MediaRunway

 

The TANSS TK PopUp app lets caller information appear in the ticket system TANSS® when a call comes in. This information automatically fades out a few seconds after the call ends. Create a better customer experience without clicking and typing.

The Call Action app connects ERP, CRM and other systems through a centralized adjustable call behavior for incoming as well as terminated calls. Whether website call or Windows application, with or without individual employee parameters.

 

Please visit the innovaphone App Store for more detailed information.

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2022-09-27 | Newsticker
NEW in the innovaphone App Store: WQ Status App by trizwo

The trizwo WQ Status app displays a simple status overview of calls in a waiting queue within the app. Users of the app see an overview of the number of calls on hold on a well-structured status screen. In addition, the phone number or the name resolved by the PBX as well as the time the call has been on hold is displayed for each call. The trizwo WQ Status app collects the number of calls as well as their standby time. Therefore, a detailed list of the duration of the sequence of call events is generated. The measured values are allocated for access through Prometheus and for processing by Grafana via a web server in the app.

 

View the innovaphone App Store for more details

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Please get in touch with us via our contact form, no matter whether you wish to receive a callback, whether you have any questions or would like to receive further information.

 

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