Newsticker - New Apps

Connector for M365 – Seamless Integration of Microsoft 365 and innovaphone PBX

The Connector for M365 makes your business communication even smarter. The app connects Microsoft Teams with innovaphone myApps, ensuring automatic synchronization of presence and call status. All participants remain available at all times – without annoying double ringing, and without losing information.

Why is this Connector Essential?

If you use Microsoft 365 with Exchange online, you should keep in mind October 2026. On October 1^st, 2026, Microsoft will discontinue the EWS protocol used to date. This means following: The Calendar App will no longer work for the calendar presence synchronization between Microsoft 365 and innovaphone myApps. The Connector for M365 provides a solution because it is based on the modern Microsoft Graph API. It and makes calendar integration and presence synchronization future-proof.

Please note: For users of Exchange on premises, the Calendar App remains the appropriate solution for synchronizing calendar presence.

Your Advantages with the Connector for M365:

• Synchronized presence status: Whether you are in a Teams meeting or in a myApps call – both systems know when you are busy
• Seamless call management: Call forwarding and rules apply automatically, external callers are not left without response
• Line state synchronization: The phone status is also synchronized between both platforms
• Future-proof thanks to Graph API: Calendar integration and presence sync remain fully functional after October 2026
• More convenience (from version 16r1): Contact search and phone number resolution directly in the connector (applies to apps, does not apply to IP phones and the innovaphone PBX)

Practical Example:

An employee is participating in a Teams call. A customer is trying to call the respective innovaphone extension of this employee at the same time. Without the connector, the telephone will keep ringing and ringing, the customer may even end up in the waiting queue. With the Connector for M365, the system will automatically recognize that the extension is “busy”. The call will be forwarded in accordance with the predefined rules – the customer will receive the service, and the employee can participate in the online meeting without any interruption. 

Conclusion

The Connector for M365 is more than just an add-on; it is the key to smooth communication between Microsoft 365 and myApps. By 2026 at the latest, it will be available to Exchange Online users who synchronize their calendar entries.

Please visit our web for more detailed information on the Connector for M365

NEW in the innovaphone App Store: AttendAI by Jusan

AttendIA is a generative AI–powered voice bot that sits at the front line of customer interaction.

Please visit our innovaphone Wiki for further information.

NEW in the innovaphone App Store: anyContact innoACD by SNcom

SNcom GmbH offers “anyContact innoACD” as a standalone call/contact center solution for intelligent call processing on the innovaphone App Platform.

In contrast to the standard built-in queue-based solutions, innoACD relies on intelligent skill-based routing: incoming calls are not simply distributed in the order they arrive or via call groups, but instead based on the specific skills of available agents.This ensures an optimized service experience for the caller.

Visit our innovaphone Wiki for detailed information.

Soon Available in the innovaphone App Store: emailOK by MIZ-Networx

emailOK – Keep Phishing under Control with AI.

Every day, criminals try to obtain sensitive information such as passwords or bank details using fake messages. These attacks are often so perfectly disguised that it is hard to distinguish these from genuine messages. Just one wrong click can have dire consequences.

With emailOK, you can quickly and reliably check emails, text messages or WhatsApp messages for authenticity. Simply paste the message text into the window, click on “Analyze” and read the result in traffic light colors. This allows you to recognize risks and phishing attempts immediately and keep your communication secure.

Your advantages at a glance:

• No installation, no registration – paste the text to have it checked.
• Works for e-mails and messages on your mobile phone.
• Recognition is based on modern AI and undergoes continuous development.

Keep your digital security on track! Use emailOK to detect phishing attempts, protect your data from being stolen and minimize the risks. Usage is intuitive, and you will get results in a matter of seconds, leaving you with some peace of mind with every message.

Visit our innovaphone Wiki for detailed information.

NEW in the innovaphone App Store: DeskPhone and FeatureControl by Gigaset

DeskPhone

With the Gigaset DeskPhone App, it is possible to provision Gigaset desk phones of the P-series. Additionally, the phonebook and the keys can be mirrored onto the desk phones. Furthermore, the local innovaphone directory, as well as the ability to customize and control call forwarding, groups, presence, and time recording are provided as a PBX menu.

Visit our innovaphone Wiki for more detailed information.

FeatureControl

The Gigaset Feature Control App acts as an add-on to the Gigaset Provisioning App. It provides a PBX menu on Gigaset professional handsets, offering the ability to customize and control call forwarding, groups, presence, and time recording.

Visit our innovaphone Wiki for more detailed information.