New & Free of Charge: Two Apps – Endless Possibilities
Buttons App & Lunch App: Free of charge, open, customizable
What if you could not only use your applications in myApps, but also expand them according to your own needs? What’s best: No license fees, no black box, plenty of room for own ideas!
We would like to introduce two new innovaphone apps: Buttons and Lunch. You can use and customize these apps free of charge - including the source code. This expands our ecosystem to include a new category: License-free apps with open framework to which you can add your own functions and solutions.
Buttons App – Control IoT & Interfaces Directly in myApps
Turn on the lights, open doors, start machines, or trigger external systems: Buttons brings IoT devices and external interfaces directly into your myApps interface. Ideal for smart offices, industrial environments, or individual automation—and as a basis for your own integrations.
Plan your lunch, look at the menu, pre-order a meal: The Lunch App integrates the cafeteria directly into myApps. Employees can view meal plans, pre-order a meal, and organize their lunch quickly and conveniently without having to get in touch with anyone personally.
Apps with Source Code - Enough Room for Your Own Ideas
The Buttons and Lunch App do not require a license, and they are available with source code under MIT license. You can use, customize, and expand the apps, or use them as a basis for your own developments. In short: Build your own apps based on innovaphone.
2026-02-05 | Newsticker
NEW in the innovaphone App Store: XQv Recording by XQTING
An important contract is being discussed over the phone - weeks later, nobody remembers the exact details that had been discussed. Another situation: A meeting with a customer provides valuable insight that could be used for training input - if only there were a recording to recreate the situation.
XQv Recording by XQTING enables easy, secure and centralized recording of inbound and outbound calls. All calls are recorded automatically or manually, stored in a tamper-proof manner and made available in a modern user interface.
Advantages of XQv Recording:
Centralized management: All recordings are collected in one place - no need to look for anything
User-friendly: Intuitive interface for users, supervisors and administrators
Efficient evaluation: Fast search & filter options to quickly find relevant conversations
Legal security: The solution supports you with documentation and compliance requirements, e.g. in finance or healthcare
Whether for quality assurance, training, traceability or regulatory obligations – XQv Recording ensures that no word is lost and everything is reliably documented.
A Transition that Pays Off: Diversion → Call Forward Personal
Joined forces for a future-proof switch: effexx has placed the further development of the “Diversion” App in the experienced hands of MediaRunway. The new "Call Forward Personal" App continues to offer modern and future-proof features for the same price – including seamless migration.
Promotional offer until March 31st, 2026: If you already use “Diversion”, you can order Call Forward Personal for free with the same number of licenses you have been using. Your current settings from “Diversion” will be transferred during installation.
Your advantages:
Seamless transition: Active configurations from the “Diversion” App are easily transferred
Price stability & future-proof: Active development and support by MediaRunway at unchanged price (the number of SSC / iSC required remains unchanged)
No additional costs: Switch to “Call Forward Personal” free of charge until March 31st, 2026.
What to do next: Simply contact your innovaphone partner and we will take care of everything else from here.
Are you familiar with anyContact innoACD from SNcom? The call/contact center solution for intelligent call management!
A customer is calling because the system is down, and ends up with the right point of contact straight away. No call transfer, no waiting queue, thanks to anyContact innoACD: A call center & contact center solution that redirects incoming calls based on the skills, availability and workload of your agents.
Unlike traditional waiting queue solutions, skill-based routing ensures that every call goes directly to the person with the right expertise. This enables faster problem solving, more efficient processes, and happier customers.
Key Benefits of anyContact innoACD:
Skill-based routing instead of random or collective phone ringing. The app transfers calls based on defined skills of the agents. These skills or areas of expertise may include "IT support", "product A", "key account sales", etc.
"RONA" prevents lost calls: If an agent is in a meeting or unavailable, the call remains in the queue and is then redistributed (not ready / RONA).
No additional infrastructure required: The solution runs as an app on the innovaphone App Platform – without an external server or cloud.
Real-time overview for team leaders and employees: With special apps for agents and admins, you can keep track of queues, availability, and call statistics.
Licensing based on the number of concurrent agents (concurrent model): You only pay for the number of agents who are actively participating—ideal for changing teams or shift work.
anyContact innoACD for Businesses:
Increased availability & quality: Calls are routed to the right agent—directly, without any detours and without causing disappointment.
Better utilization: Workloads are distributed fairly, and agents with specialized skills are deployed in a targeted manner.
Fewer lost calls: Thanks to "RONA", no call is left hanging.
Fast implementation: Minimal effort – the app can be up and running at short notice.
Cost control: No major infrastructure setup – clear licensing structure.
anyContact innoACD is the ideal tool for:
Support teams with differing qualifications (IT, sales, post-sales)
Businesses with changing agents, part-time, shift work
Companies working with the innovaphone platform, requiring a high-performance ACD / contact center solution without complex additional servers
New in the innovaphone App Store: Users Plus by MediaRunway
In many companies, employee information is scattered across different systems: Qualifications here, Contact information there, project responsibilities somewhere entirely different. The Users Plus App by MediaRunway finally makes and end to chaos and reveals talents.
Sample scenario: You have an important new project and need a seasoned IT specialist, preferably someone who has already worked with the same customer? Users Plus will help you find the suitable specialist in no time.
Key Features of Users Plus:
Convenient overview of all employees: Information on professional skills, project responsibilities, target goals, certifications, awards, contact details and more – all information is stored in one single location.
Intelligent search: Full-text search across all fields, from skills to team structures.
Team mapping: Relationships and organizational structures are displayed visually.
Data protection included: Sensitive areas can be protected individually.
Internationally applicable: Multilingualism and time zone support included.
Users Plus for Businesses
Quickly fill project positions: Find the right professionals for current tasks.
Greater visibility: Employee profiles are dynamic and transparent.
Networking opportunities: Teams can check project status and responsibilities, with the respective skill set and interests.
Enhanced HR workflow: Personnel managers, HR and team leaders have access to the same information.
Positive corporate culture: Knowledge and potential are openly shared.
Users Plus for Professionals:
HR teams can centrally manage employee profiles and talents.
Team and project managers can quickly find skilled professionals for new tasks.
Employees showcase their skills, goals and interests, with the option to network more effectively.
Organizations strengthen transparency and collaboration while ensuring data protection.
Conclusion:
With Users Plus, employees are not only found – they are truly seen. The app promotes transparency, networking opportunities and talent – centralized and compliant with data protection regulations.
NEW in the innovaphone App Store: Holidays by MediaRunway
Every year anew, public holidays need to be entered manually into the time switches for announcements and open business hours to be correct. This quickly turns into a time-consuming task, especially if businesses have several sites.
Holidays by MediaRunway takes care of this task. The app automatically imports public holidays - and optionally school holidays - into existing time switches of the innovaphone PBX. Data can be imported manually for each year, or fully automatically.
Benefits for your business:
Saves time: No manual adjustment for time switches
Prevents errors: Unified and up-to-date time switches for all business sites
Flexibility: Public holidays and school holidays can be configured manually - also for different countries
Connector for M365 – Seamless Integration of Microsoft 365 and innovaphone PBX
The Connector for M365 makes your business communication even smarter. The app connects Microsoft Teams with innovaphone myApps, ensuring automatic synchronization of presence and call status. All participants remain available at all times – without annoying double ringing, and without losing information.
Why is this Connector Essential?
If you use Microsoft 365 with Exchange online, you should keep in mind October 2026. On October 1st, 2026, Microsoft will discontinue the EWS protocol used to date. This means following: The Calendar App will no longer work for the calendar presence synchronization between Microsoft 365 and innovaphone myApps. The Connector for M365 provides a solution because it is based on the modern Microsoft Graph API. It and makes calendar integration and presence synchronization future-proof.
Please note: For users of Exchange on premises, the Calendar App remains the appropriate solution for synchronizing calendar presence.
Your Advantages with the Connector for M365:
Synchronized presence status: Whether you are in a Teams meeting or in a myApps call – both systems know when you are busy
Seamless call management: Call forwarding and rules apply automatically, external callers are not left without response
Line state synchronization: The phone status is also synchronized between both platforms
Future-proof thanks to Graph API: Calendar integration and presence sync remain fully functional after October 2026
More convenience (from version 16r1): Contact search and phone number resolution directly in the connector (applies to apps, does not apply to IP phones and the innovaphone PBX)
Practical Example:
An employee is participating in a Teams call. A customer is trying to call the respective innovaphone extension of this employee at the same time. Without the connector, the telephone will keep ringing and ringing, the customer may even end up in the waiting queue. With the Connector for M365, the system will automatically recognize that the extension is “busy”. The call will be forwarded in accordance with the predefined rules – the customer will receive the service, and the employee can participate in the online meeting without any interruption.
Conclusion
The Connector for M365 is more than just an add-on; it is the key to smooth communication between Microsoft 365 and myApps. By 2026 at the latest, it will be available to Exchange Online users who synchronize their calendar entries.
This website uses cookies to provide you with an optimal website experience. This includes cookies that are necessary for the operation of the website, as well as cookies that are only used for anonymous statistical purposes or for convenience settings to display special content. You can decide for yourself which settings you would like to allow. Please note that not all functionalities of the website might be available, depending on your settings. If you accept all cookies, you will have full access to all the services of our website. For further information, please read our privacy policy.
