Newsticker - New Apps

NEW in the innovaphone App Store: AttendAI by Jusan

AttendIA is a generative AI–powered voice bot that sits at the front line of customer interaction.

Please visit our innovaphone Wiki for further information.

NEW in the innovaphone App Store: anyContact innoACD by SNcom

SNcom GmbH offers “anyContact innoACD” as a standalone call/contact center solution for intelligent call processing on the innovaphone App Platform.

In contrast to the standard built-in queue-based solutions, innoACD relies on intelligent skill-based routing: incoming calls are not simply distributed in the order they arrive or via call groups, but instead based on the specific skills of available agents.This ensures an optimized service experience for the caller.

Visit our innovaphone Wiki for detailed information.

Soon Available in the innovaphone App Store: emailOK by MIZ-Networx

emailOK – Keep Phishing under Control with AI.

Every day, criminals try to obtain sensitive information such as passwords or bank details using fake messages. These attacks are often so perfectly disguised that it is hard to distinguish these from genuine messages. Just one wrong click can have dire consequences.

With emailOK, you can quickly and reliably check emails, text messages or WhatsApp messages for authenticity. Simply paste the message text into the window, click on “Analyze” and read the result in traffic light colors. This allows you to recognize risks and phishing attempts immediately and keep your communication secure.

Your advantages at a glance:

• No installation, no registration – paste the text to have it checked.
• Works for e-mails and messages on your mobile phone.
• Recognition is based on modern AI and undergoes continuous development.

Keep your digital security on track! Use emailOK to detect phishing attempts, protect your data from being stolen and minimize the risks. Usage is intuitive, and you will get results in a matter of seconds, leaving you with some peace of mind with every message.

Visit our innovaphone Wiki for detailed information.

NEW in the innovaphone App Store: DeskPhone and FeatureControl by Gigaset

DeskPhone

With the Gigaset DeskPhone App, it is possible to provision Gigaset desk phones of the P-series. Additionally, the phonebook and the keys can be mirrored onto the desk phones. Furthermore, the local innovaphone directory, as well as the ability to customize and control call forwarding, groups, presence, and time recording are provided as a PBX menu.

Visit our innovaphone Wiki for more detailed information.

FeatureControl

The Gigaset Feature Control App acts as an add-on to the Gigaset Provisioning App. It provides a PBX menu on Gigaset professional handsets, offering the ability to customize and control call forwarding, groups, presence, and time recording.

Visit our innovaphone Wiki for more detailed information.

NEW in the innovaphone App Store: Call Info Plus and Service24h by MediaRunway

Our app partner MediaRunway has developed two new apps for our myApps portfolio. These apps are smart tools to facilitate your day-to-day work: Call Info Plus and Service24h. Both apps will be available from April 1^st, 2025. These two newcomers are already listed within our innovaphone price list.

Call Info Plus App – All Caller Info at a Glance

Would you like to see straight away, who is calling and what information is available about the caller? The Call Info Plus App displays caller details from the Contacts Manager App directly in your Phone App. The data can be individually integrated from systems such as CRM or ERP and visually adapted using the integrated editor (i.e. color highlighting, larger font size for particularly relevant information). You will always be well-informed, even before picking up the phone.

What’s the Difference ot the Call Info App?

The Call Info App retrieves information from an LDAP server while the Call Info Plus App uses data from the Contacts Manager App. This allows for more detailed caller information to be displayed. The Contacts Manager App is therefore a prerequisite for using the Call Info Plus App.

Please visit our Wiki for more detailed information.

Service24h App – Reliable Availability for On-Call Services

Ideal for support teams and emergency services: With Service24h, inbound calls are forwarded in a predefined sequence until someone answers the call. A confirmation via DTMF tone ensures that the call has really been accepted. If nobody answers the call, the sequence begins anew.  This tool is ideal for critical situations where phone calls may not remain unanswered.

Please visit our Wiki for more detailed information.