innovaphone Technician Connect Training
Become innovaphone Technician Connect (iT Connect)

The innovaphone Technician Connect Training lasts 2.5 days and takes place on site at one of the certified innovaphone training centers. The trainings are offered in different languages at regular intervals.
IMPORTANT NOTICE: all our innovaphone iT Connect Trainings are currently only available as online trainings. Please read the information below.

Contents of this training are the configuration and administration of the innovaphone PBX so that participants are able to set up standard installations. After successful participation of the training, the participant is an "innovaphone Technician Connect" (iT Connect) and receives an official certificate. This certificate permits the participation at the training module 2 (innovaphone Technician Advanced Training).

PLEASE NOTE: innovaphone iT Connect Trainings currently only available as online trainings!

Due to the current global travel and gathering restrictions caused by COVID-19, we have introduced our new training format “Virtual Classroom Trainings”. These will be replacing all the on-site trainings* for the time being and will take place via video conference and Application Sharing with real-time support and moderation of a trainer (opposed to the already existing self-study online courses without a moderator).

*Applies to all trainings directly carried out by innovaphone. The majority of our certified Training Centers also offer Virtual Classroom Trainings

Technical Requirements for the "Virtual Classroom Training":

In order to participate in a “Virtual Classroom Training”, you will require certain training hardware.*

For most efficient communication between the trainer and the participants, we also recommend using a webcam and a headset with microphone.

We will provide additional information on the preparation and set-up of your training environment in a separate e-mail which you will receive once you have registered for a training.

Course Type

On-site training in the development lab. Please bring your own laptop!

PLEASE NOTE: this training is currently offered online as a Virtual Classroom Training. This is currently NOT an on-site training and will not take place face-to-face. Please note the information stated above.


2.5 days

Target Group

This training was developed for technicians in the IT and telecommunications industry, in addition to professional PBX administrators. This training is not designed for participants from sales, pre-sales or end customer administrators.


The training will take place in the language indicated with the training date. Please note: the training material and the online material will be provided in English.


  • Basic knowledge in the field of telecommunication
  • Basic knowledge of TCP/IP
  • Understanding of technical texts in English
  • Administrator rights and skills concerning your laptop
  • Experience with web-based applications
  • Participants need to complete a preparatory online exercise
  • Workplace with OS Windows 10, a browser that is up-to-date (FF, Chrome, no Internet Explorer), in addition to e-mail and admin rights
  • Installed innovaphone training hardware *


The training concludes with a final exam. Successful participation of the training requires the passing of this final exam and will be the prerequisite of the participation in the iT Advanced Training.

*Please note: In exceptions, it may be possible to lend the required training hardware for the duration of the training course as an alternative to purchasing it (in agreement with the training provider).

    Notice on Cookies

This website uses cookies to provide you with an optimal website experience. This includes cookies that are necessary for the operation of the website, as well as cookies that are only used for anonymous statistical purposes or for convenience settings to display special content. You can decide for yourself which settings you would like to allow. Please note that not all functionalities of the website might be available, depending on your settings. If you accept all cookies, you will have full access to all the services of our website. For further information, please read our privacy policy.