Privacy Policy

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We are pleased that you have visited our website and that you are interested in our company. We understand data protection to be a customer-oriented quality feature. Protecting your personal data and your personal rights is important to us.

With this privacy policy we would like to transparently inform all visitors of our website and our other online platforms as well as our business partners about the nature, scope and purpose of the personal data collected, used and processed, while fulfilling our duties pursuant to Art. 13, 14 GDPR. Further, we want to inform you about your rights.

Using our website is generally possible without disclosing personal data. However, should you use services of our company via our website, the processing of your personal data may be required.

Automatically collected data when visiting our websites or personal data entered when using our services are processed in accordance with the current legal provisions on the protection of personal data.

Should the processing of your personal data be required without there being a legal basis for such processing, we will obtain your consent for the required purpose of the processing.

We as a company are responsible for the processing and deemed the controller within the meaning of the GDPR. We have therefore defined technical and organizational measures in order to ensure the highest possible protection level of your personal data.
However, please note that transmission of data via the world wide web can generally be affected by security gaps.

Should you want to use the services of our company without transmitting data via the world wide web, you can also contact us by telephone.

1. Contact Details of the Party Responsible for Processing

Controller within the meaning of the General Data Protection Regulation:

Company: innovaphone AG
Contact: Nicole Hofmeister
Street: Umberto-Nobile-Str. 15
Postal code / city: 71063 Sindelfingen / Germany
Phone: +49 7031 73009 0
E-mail: privacy@innovaphone.com

The following person was appointed as data protection officer:
Mr. Stephan Hartinger
Coseco GmbH
Phone: +49 8232 80988-70
E-mail: datenschutz@coseco.de

2. Collection of General Access Information

Whenever you visit our website, server log file information that is sent to us by your browser may be collected, such as:

  1. IP address (internet protocol address) of the accessing computer
  2. The website you are visiting us from (referrer)
  3. The website you are visiting within our Internet presence
  4. Date und duration of the visit
  5. Browser type and browser settings
  6. Operating system

Please note that this data cannot be attributed to a specific person. This technical access information is exclusively used for following purposes:

  1. To improve the attractiveness and usability of our website
  2. To detect technical problems on our website at an early stage
  3. To deliver the contents of our website correctly
  4. To provide information necessary for prosecution to law enforcement agencies in the event of a cyberattack

These data will be stored as a technical precaution for a maximum of seven days to protect the data processing systems against unauthorized access.

3. Collection and Transmission of Personal Data

We only use your personal data for the purposes stated in this privacy policy. The following input masks for the collection of personal data exist on our website and our other online platforms:

3.1. Newsletter Mailing

On our website you are given the opportunity to subscribe to our newsletter which informs you about our offers, products and general company information at regular intervals.

In order to receive our newsletter, you will need a valid e-mail address.
We need the following information from you in order to send you a personalized newsletter:

  1. First and last name
  2. E-mail address

After having submitted the registration, you will, for legal reasons, receive a confirmation e-mail in order to complete your registration for the newsletter.
The above-mentioned data are used exclusively for the purpose of sending the newsletter.

This personal data will not be disclosed to third parties.

If we receive your e-mail address in connection with the sale of a good or service and you have not objected to this, we reserve the right to send you offers for similar products from our range via e-mail at regular intervals.

You may revoke your consent to the mailing by unsubscribing from the newsletter and you can revoke your consent to the use of your data for the newsletter dispatch at any time. You can find the corresponding link in every newsletter.


3.2. Registration for Trainings and Events (Online and On Site)

On our website, you can register for events and trainings that are offered from time to time.

For us to process your registration, we need following information from you:

  1. First and last name
  2. E-mail address
  3. Company name
  4. Invoice address for events/trainings that are subject to a charge
  5. Phone number

After having submitted the registration, you will, for legal reasons, receive a confirmation e-mail in order to complete your registration order.

The above-mentioned data are used exclusively for the purpose of registering for events/trainings.

This personal data will not be disclosed to third parties.

If we receive your e-mail address in connection with the sale of a good or service and you have not objected to this, we reserve the right to send you offers for similar products from our range via e-mail at regular intervals.

You may revoke your consent to receive such offers at any time.


3.3. Registration to the my.innovaphone portal (directly or via the Devices app of the innovaphone software)

We offer you the opportunity to register to our my.innovaphone portal where, by entering your personal data, you can manage your innovaphone installation(s). You can register either directly via the my.innovaphone portal or indirectly via the Devices app of the innovaphone software.

In order to register to the customer area, we need the following information from you:

  1. First and last name
  2. E-mail address
  3. Company name
  4. Tax identification number (company)
  5. Commercial register number (company)
  6. Address (company)

The personal data you enter are collected and stored solely for internal purposes or as described in the respective user agreement that you need to confirm. Depending on the purpose of the processing, we might disclose your personal data to one or more processors such as forwarders to fulfil the services requested by you.

Registration of data subjects, who voluntarily state their personal data, serves the purpose of offering contents or services that can only be offered to registered users. You can correct/complement the personal data stated for registration at any time.


3.4. Transmission of Application Documents

In the course of your application (online application or e-mail application), we collect and process various personal application data provided.

This includes, in particular, your

  1. Contact information (name, address, phone number and e-mail)
  2. Application documents (letter of application, CV, reports or other training certificates and qualifications)

After submission, you will get an e-mail confirmation that your application documents have been received.

Your personal application data are collected and processed solely for internal purposes of filling vacancies within our company. Further, your data will solely be transmitted to the internal offices and relevant divisions within our company responsible for the specific process. Your personal application data will not be disclosed to other companies without you having explicitly given prior consent.

Any further usage or disclosure of your application data to third parties will not take place.

Your personal application data will be erased automatically three months after completion of the application process. This does not apply if statutory provisions prevent erasure, if further data storage is necessary for the purpose of providing evidence or if you have expressly agreed to prolonged data storage, for example for future job vacancies.

If an employment contract is concluded with an applicant, the transmitted data will be stored within the scope of the employment relationship in compliance with legal requirements.


3.5. Contact via E-mail or Contact Form

You can use e-mail or the contact form on our website to get in touch with us.

If you get in touch with us via e-mail or via the contact form, the personal data provided by you will automatically be stored.

Any such personal data that you have provided to us on a voluntary basis will be stored for the purpose of processing your request or of contacting the person concerned. This personal data will not be disclosed to third parties.

 

3.6. Entering Into Contracts via Our Platforms

In the Partner area and/or other platforms, you can enter into contracts with us once you have registered successfully (3.1.3).

The personal data that you enter is collected and stored exclusively for internal purposes and for our own purposes, to the extent that they are required for the fulfilment of our contractual and legal obligations. Depending on the purpose of the processing, the information may be passed on to external parties (recipients) if this is necessary in connection with carrying out the contract (e.g. to communicate with the innovaphone partner who is responsible for you or to pass on information to service companies if these are involved in fulfilling the respective contract), if we are obliged to provide information or notification on the basis of statutory provisions (e.g. to financial and supervisory authorities due to tax regulations, etc.) or to lawyers in order to pursue our legal claims and/or if you have given us your consent to transmit the information to third parties.

This includes, in particular, your:

  1. Company name
  2. First name and surname of the legal representative/contact person/authorized representative
  3. Company address
  4. E-mail address
  5. Company address of the authorized representative if applicable
  6. Contract data e.g. information about the contract/legal relationships
  7. Other data, e.g. information on how our telemedia are used (e.g. the time our web pages, Apps or portals were visited, which of our pages and/or entries and comparable data were clicked on).

You may correct personal data given to us at any time via the customer account.
This personal data will not be disclosed to third parties.

4. What are Cookies Used for?

Our website uses so-called cookies in several places. For further information and to learn what type of cookies we use, please read our cookie policy below.


4.1. Cookie Policy

What are Cookies?

Cookies are small text files that a website creates during your visit. They save information which may be of use for further navigating the website. This will keep your information stored when you switch to another website, and your use of the website can be analyzed. By using our website you agree to the use and storage of cookies on your end device. However, you can also view our website without cookies. We recommend, however, that you enable cookies as a lot of information may not be accessible without them. Most browsers accept cookies automatically.


Managing Cookies

You can manage the acceptance of cookies yourself by configurating your browser accordingly and by deactivating them if desired. Please note that changes to the settings only affect the respective browser. Should you be using different browsers or switch the end device, you will need to change the settings again. In addition, you can delete cookies from your storage medium at any time. Information on cookie settings, changes thereof and deletion of cookies can be found in the help function of your web browser.

Below, you will find an explanation of the most common types of cookies:

1. Session Cookies

Session cookies are temporarily stored in the memory of your computer by storing a session ID while you are active on a website. This, for example, means you do not need to repeatedly log in every time you switch pages. Session cookies are deleted when logging off or lose their validity once your session has automatically expired.


2. Permanent or Protocol Cookies

A permanent or protocol cookie stores data on your computer over a period of time specified in the expiry date. These cookies will help websites to remember your information and settings for your next visit on the website. This will lead to faster and more convenient access since for example you will not be required to change the language settings for our Portal again. Once the expiry date has been reached, the cookie will be deleted automatically when you visit the website that generated the cookie.


3. Third-Party Cookies

Third-party cookies are set by other providers than the operator of the website. They may be used for example to gather information for advertising, customized content and web statistics.


4. Flash Cookies

Flash cookies are stored on your computer as data elements of websites that use Adobe Flash. Flash cookies do not have a time limit.

Server Name   Purpose Service Life
www, my, rma consentCookie    Your confirmation that you accept cookies on this website One year
www iPartner Necessary for the logging into innovaphone Partner sites End of the session
my, rma _inno_:language Preferred language One year
my, rma innovaphone_com        Session ID End of the session
www _utmc, _utmt, _utma, _utmz, _utmb Google Analytics Two years



5. Use and Application of Tracking, Analysis Tools and Social Plugins

This website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses so-called “cookies”, which are text files placed on your computer to help analyze how users use the site. The information generated by the cookie about your use of the website will usually be transmitted to and stored by Google on servers in the United States. If IP anonymization is activated on this website Google will truncate/anonymize the IP address within a Member State of the European Union or other state party to the Agreement on the European Economic Area before transmitting it to the US. Only in exceptional cases, the full IP address is sent to Google servers in the USA and shortened there. On behalf of the website provider, Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by adjusting the settings of your browser accordingly. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google from collecting and processing the usage-related data generated by the cookie (incl. your IP address) by downloading and installing the browser plug-in available at the following link (https://tools.google.com/dlpage/gaoptout?hl=en-GB).

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html and https://support.google.com/analytics/answer/6004245?hl=en respectively. Please note that on this website, the code “gat._anonymizeIp();” is added to Google Analytics to ensure anonymized collection of IP addresses (so called IP-masking).

No social plugins are used on this website. YouTube videos are integrated as iFrame.

6. Deletion, Blocking and Duration of Storing Personal Data

We process and store your personal data only for the period necessary to achieve the respective purpose of storage or as required by the various retention periods provided for by law.

After the storage purpose becomes obsolete or the retention period provided for by law expires, the personal data will be routinely blocked and deleted for further processing in accordance with the statutory provisions.

7. Data Protection Rights of the Data Subject

If you have questions concerning your personal data, please contact us in writing at any time.
According to GDPR you have following rights:


7.1 Right of Access by the Data Subject (Article 15 GDPR)

You (the data subject) shall have the right to obtain information at any time about which categories and information concerning your personal data are processed by us, for what purpose, for how long and according to which criteria these data are stored and whether automated decision-making including profiling is used in this context. Further, you shall have the right to know the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organizations. In this case you shall also have the right to be informed of the appropriate safeguards relating to the transfer of your personal data.

In addition to the right to lodge a complaint with the supervisory authority and the right to information on the origin of your data you also have the right to erasure, rectification and the right to restrict or to object to the processing of your personal data.

In all cases mentioned above, you have the right to obtain a free copy of your personal data processed by us (the data processor). For any further copies requested by you or that go beyond the information rights of you as the data subject, we may charge a reasonable fee based on administrative costs.


7.2 Right to Rectification (Article 16 GDPR)

You shall have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you as the data subject and, taking into account the purposes of the processing, you shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Should you wish to exercise your right to rectification, you can contact our data protection officer or any person responsible for processing at any time.


7.3 Right to Erasure (Article 17 GDPR)

You shall have the right to request the erasure of your personal data (“right to be forgotten”) without undue delay especially when storage of the personal data is no longer necessary, you withdraw your consent on which the processing is based, your personal data have been unlawfully processed or collected unlawfully and the personal data have to be erased for compliance with a legal obligation in Union or Member State law.

However, the right to be forgotten does not apply where there is an overriding right to freedom of expression or information, where data retention is necessary for the fulfilment of a legal obligation (for example retention obligations), if archiving purposes prevent erasure or if storage serves to assert, exercise or defend legal claims.


7.4 Right to Restriction (Article 18 GDPR)

You shall have the right to obtain from us (the data processor) restriction of processing your data if the accuracy of your personal data is contested by you, if the processing is unlawful, you oppose to the erasure of your personal data and request the restriction of their use instead, if the personal data are no longer needed for the purposes of the processing or if you have objected to processing pursuant to Article 21(1) pending the verification whether legitimate grounds of us as the controller override those of you as the data subject.


7.5 Right to Data Portability (Article 20 GDPR)

You shall have the right to transfer your personal data which you have provided to our company in a structured, commonly used and machine-readable format and have the right to transmit those data to another controller without hindrance from the controller to which the personal data have been provided, where:

  • the processing is based on consent and
  • the processing is carried out by automated means.

In exercising this right, you shall also have the right to have the personal data transmitted directly from one controller to another, where technically feasible. The exercise of this right shall be without prejudice to the freedoms and rights of other persons.
This right to data portability shall not apply to processing necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller.


7.6 Right to Object (Article 21 GDPR)

You have the right to object at any time to the collection, processing or use of your personal data for the purposes of direct advertising or market and opinion research, in addition to general business data processing, unless we can demonstrate compelling, legitimate grounds for the processing which override your interests, rights and freedoms.

Furthermore, you cannot exercise your right to object if a legal regulation provides for the collection, processing or use of the data or if it obliges the collection, processing or use.


7.7 Right to Lodge a Complaint with a Supervisory Authority (Article 77 GDPR, in Conjunction with § 19 German Federal Data Protection Act (BDSG))

You shall have the right to lodge a complaint with the supervisory authority if you consider that the processing of your personal data constitutes an infringement.


7.8 Right to Withdraw the Declaration of Consent (Article 7 (3) GDPR)

You shall have the right to withdraw your declaration of consent to the processing of your personal data at any time without stating any reasons. This also applies to withdrawals of declarations of consent given to us prior to the EU General Data Protection Regulation coming into effect.

8. Legal Basis for Processing

When processing personal data for which we have obtained the consent from the data subject, Article 6 (1) Sentence 1 point (a) of the General Data Protection Regulation (GDPR) shall serve as legal basis.
When processing personal data which is necessary for the fulfilment of a contract to which the data subject is a party, Article 6 (1) Sentence 1 point (b) of the General Data Protection Regulation (GDPR) shall serve as legal basis. This regulation shall also cover processing operations that are necessary to carry out pre-contractual measures.

When processing personal data is necessary to comply with a legal obligation to which our company is subject, Article 6 (1) Sentence 1 point (c) of the General Data Protection Regulation (GDPR) shall serve as the legal basis.

If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Article 6 (1) Sentence 1 point (f) (GDPR) shall serve as the legal basis. The legitimate interest of our company is rooted in the performance of our business activities, in analyzing, optimizing and in maintaining the security of our online presence.

9. Disclosure of Data to Third Parties

Generally, we do not sell or rent user data. A disclosure to third parties beyond the scope described in this data protection regulation only takes place if this is necessary for handling in connection with the requested services.

We only transfer data if there is a legal obligation to do so. This is the case if state agencies (such as law enforcement authorities) request information in writing or if a court order is available.

A transfer of personal data to so-called third countries outside the EU/EEA region does not take place.

10. Legal or Contractual Regulations for the Provision of Personal Data and Possible Consequences of failure to Provide such Data

Please note that in certain cases (such as tax regulations), providing personal data is required by law or may result from contractual regulations (such as information concerning the contractual partner). For example, for a contract to be concluded, it may be necessary for the person concerned/contractual partner concerned to make their personal data available so that we can actually process their request (order requests, for instance). An obligation to provide personal data arises above all when the parties enter into a contract. If no personal data is provided in this case, no contract can be concluded with the person concerned. You (the data subject) can contact our data protection officer or the person responsible for processing at any time before providing personal data. The data protection officer or the person responsible shall then inform the data subject whether the provision of the personal data is required by law or by contract and whether it is necessary to provide personal data for the conclusion of the contract and whether the data subject’s request gives rise to an obligation to provide the personal data or what consequences the failure to provide the data requested will have for the data subject.

11. Automated Decision-Making

We are a responsible company and do not use automated decision-making or profiling within our business relationships.

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