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Remote Control App
Secure Remote Desktop Software and Support for Enterprises

 

Support administrators know the routine. A ticket arrives, a user needs immediate help, and suddenly multiple external IDs, passwords, and third-party clients clutter the workflow. The innovaphone Remote Control App eliminates these inefficiencies by enabling secure remote access directly within the myApps environment.

Fast Facts

✅ Seamless myApps integration: Eliminates the need for third-party software.

✅ Flexible deployment: Runs reliably on-premises or directly from the cloud.

✅ Enterprise-grade security: Features robust encryption, authentication and access control.

✅ Multi-user collaboration: Allows multiple participants to collaborate on a single remote PC.

✅ One-click sharing: Enables users to grant desktop access with a single click.

✅ GDPR compliance: Ensures legally secure remote maintenance across Europe.

TL;DR Zusammenfassung
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Remote Support via Remote Control App

The Remote Control App simplifies your support workflow. Send a session request to a colleague or customer directly from the myApps environment. The secure connection starts instantly once the recipient confirms the request. You can view the remote desktop in real time to control the mouse and keyboard securely through full encryption, completely eliminating the need for complex IDs or passwords.

Recipients without myApps can join just as easily via a standard web browser link. This browser-based method requires no installation effort and no admin rights.

Try the Remote Control App Without Having to Be an innovaphone User!

Please feel free to get in touch with us - we will provide more information for your business.

request a demo

Seamless Remote Support Built Into myApps

Launch remote maintenance sessions in seconds without any extra tools or workarounds. Access shared devices instantly to support colleagues and customers faster.
 
The app includes one free session within the myApps platform. Organizations requiring multiple parallel sessions can scale flexibly by adding extra licenses. External sessions via a standard web browser URL are also available.

Remote Support With EU Data Protection

Never compromise on remote support security. The Remote Control App protects sensitive corporate data by combining advanced encryption, secure authentication and strict access control.

All sessions run entirely within your controlled myApps ecosystem, and your remote maintenance remains 100% GDPR-compliant. Your data stays exactly where it belongs.

Advantages of the Remote Control App
   

Standalone Client: Participants without a myApps installation can launch the Remote Control App client with a single click to start the session instantly.

Fully Secure: Advanced security features such as encryption, authentication and access control ensure maximum data protection at all times.

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Seamlessly Integrated: The free version comes pre-installed in myApps. Simply select the participant for remote access directly via the Users App.

Easy to Use: The intuitive user interface makes installation and usage exceptionally simple. Even new users get started instantly.

Flexible Deployment: Multi-monitor support simplifies remote access for workstations with multiple screens.

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Scalable Licensing: One session is available completely free of charge. Organizations can unlock additional parallel sessions as needed by adding extra licenses.

Whether handling a support ticket or providing personalized assistance in online training sessions, the innovaphone Remote Control App is my go-to tool for remote maintenance and desktop access. The application is embedded directly within myApps, allowing me to work securely and flexibly without installing extra software or handling downloads.

Hilari Daroca, Technical Support and Training Manager for UC and Voice at ITANCIA

Try the Remote Control App within Your innovaphone Installation!

Please feel free to get in touch with us - we will provide more information for your business.

request a demo

FAQs | Remote Control App

What does the free version offer?

The free version enables one simultaneous session between two Remote Control Apps within myApps. The application is particularly suitable for individuals and smaller teams.

What additional features does the licensed version offer?
Maximize the full potential of myApps and take your support to the next level:
  • Seamless Remote Sessions: Connect the full version (myApps Remote Control App) directly to the standalone client for external guests (Remote Control Client).
  • Faster Connections: Launch sessions instantly via an ID code and smart auto-connect features, eliminating complex navigation.
  • Full Control for Administrators: Manage team access rights flexibly and securely.
  • Efficient Multitasking: Launch multiple parallel sessions – ideal for high-performance support teams.

How is the Remote Control App licensed?

Additional licenses unlock advanced features and multiple parallel sessions.

Can I also use the Remote Control App with external participants?

Yes – via the Remote Control Client (standalone client), administrators can also connect with individuals outside the organization (external participants). No myApps account is required for these external users.

Can automatic connections also be launched?

Yes - via the auto-connect mode of the Remote Control Client, you can set up automatic connections.

Which operating systems are supported?

The application is available for Windows.

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