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TIMIO. Contact Center

TIMIO. Contact Center

CASERIS GmbH | license through partner

TIMIO. Contact Center expands innovaphone myApps with a comprehensive omnichannel solution for professional service communication.Service inquiries via phone, email, and web chat are not only intelligently routed but also managed in a structured manner throughout the entire handling process: from capture and routing to CRM integration, context-based processing, and transparent analysis.The result is a contact center that goes far beyond traditional queues, ACD logic, or simple call distribution. 100% software made in Germany, integrable, scalable, and AI-ready.The app requires a TIMIO. Contact Center (cloud-based or on-premises).

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Every business has individual requirements - and these may also change over time. Due to the unique modularity, innovaphone solutions can be configured flexibly, depending on your individual demands. Simply get in touch with us via our online contact form and we will gladly supply further information.

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