innovaphone "Call Me Button" – WebRTC Widget from the myPBX toolbox
With the innovaphone “Call Me Button”, one mouse click is all it takes to have direct customer contact. Thanks to Web Real Time Communication (WebRTC), telephone calls, video telephony and application sharing are all possible with the innovaphone “Call Me Button”. An e-mail address can also be stored.
How does the innovaphone “Call Me Button” work?
Free Java scripts from the innovaphone myPBX toolbox allow the innovaphone “Call Me Button” to be integrated in your own website. It can be displayed at the edge of the Website or stored directly on the Website, looking like a business card. If required, the contact person’s Presence status can be shown (available or not available). WebRTC (Web Real Time Communication), which is supported by many web browsers, is used to transfer the data. The myPBX toolbox offers extensive example codes to easily integrate the functionality to any website.
Turning a prospective buyer into a customer - example of using the innovaphone “Call Me Button”
Whilst browsing through a company’s website, a visitor to the website comes across questions that the website doesn’t answer. In order to get answers to these questions, the visitor to the website could go to, click on and fill in the contact form. Whilst he waits for an answer, he has time to find other companies with similar offers. The “Call Me Button” from innovaphone gives the prospective buyer the possibility - on every page - to get a direct expert answer to his questions with just one click of the mouse. The company’s innovaphone PBX forwards the call from the web browser directly to the right customer service expert: turning prospective buyers into customers.
A support hotline would be a practical application for using a “Call Me Button” scenario. The customers could call the support team conveniently and easily via WebRTC and free of charge by simply clicking on the Contact (if available) directly from the online shop, so they can be given the desired information immediately.