Intelligent waiting queue with Automatic Call Distribution (ACD)
innovaphone enables several waiting queues to be set up. No registration is necessary; therefore, it does not need a port license. The number of waiting calls in a waiting queue can be limited and a timeout features releases callers who have no been retrieved from the waiting queue. DTMF tones are liked to the routed appropriately. This enables ACD to be used efficiently, already in the waiting queue.