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innovaphone Automatic Call Distribution
Intelligent Waiting Queues with ACD

The innovaphone PBX enables the set-up of several waiting queues. Registration is not necessary and, therefore, there is no need for a port license. The number of waiting calls in a waiting queue can be limited and a timeout feature releases callers that have not been retrieved from the waiting queue. A selection of DTMF tones is tailored to the announcement so that the waiting caller is redirected to the correct contact. This enables ACD to be used efficiently, already in the waiting queue.

Security Made in Germany

Security Made in Germany
innovaphone places great emphasis on security. The communication channels and solutions are secured at all times.

Call Centers and Operators

Call Centers and Operators
Optimize your customer satisfaction. The innovaphone components for call centers give you utmost flexibility. You will be available for your customers and business partners around the clock.

Maximum Reliability

Maximum Reliability
No downtime, working from any location and constant availability! Your company can be reached anytime due to sturdy products and redundancy concepts for increased reliability.

Maritime & Shipping Industry

fishing ships, vessels, cruise ships, cargo

Maritime & Shipping Industry
innovaphone solutions carry the DNV approval for the maritime industry. IP phones and UCC solutions can be used on high seas.

UC Solutions

UC Solutions
UC brings together different communication tools such as voice, video, chat, web conferencing and mobility and unifies these in one integrated solution.
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