Newsletter 12/2016

Dear Newsletter reader,

 

The year is quickly drawing to a close. We would like to thank all our business partners and customers for a fabulous 2016, and we are looking forward to new exciting projects in 2017. We wish you and your family a wonderful festive season and a happy New Year!

 

We look back on a year full of exciting innovations at innovaphone: the IP112, the introduction of the IP29 and IP29-4 analogue adapters, the old gateway IPXX10 was discontinued and replaced by the new 11 series of gateways, our goldfish finally got a name and has been travelling the world ever since, and and and...

 

Between Christmas and the New Year (do you know the word Twixmas?), innovaphone continues to have exciting stuff in store for you: we shall not be closing for the festive season this year and are continuously available for our customers and business partners. :-)

 

Your innovaphone team

 

Last V12 iCE update training date!

Take advantage of the last chance for the V12 update and book the last available date:

30 January 2017

 

innovaphone Advent calendar 2016

Have you participated in this year’s innovaphone Advent calendar? We have had lots of fun preparing it for you ;) This year, the innovaphone workforce adorns the advent calendar windows. Do you recognise anyone?

 

The innovaphone Advent calender means 24 days of interesting facts, exciting games and great prizes. 2 prizes of the day and the Grand Prize, an Amazon echo, are still to be given away. You increase your chance of winning the grand prize, the more windows you open. Take the opportunity and join in! It is still not too late to take part!

 

Do you already know our Call Me Button video?

Whilst browsing through a company’s website, a customer may come across questions that the website doesn’t answer. The “Call Me Button” from innovaphone gives the prospective customer the possibility to get a direct expert answer to his questions with just one click of the mouse. The innovaphone PBX in the company forwards the call from the web browser directly to the right customer service expert: turning prospective buyers into customers.

 

Click here to go to the video.

 

WordPress module to manage the innovaphone Call Me button

In conjunction with the innovaphone Call Me button, WebRTC offers a range of new applications to improve communication and customer service. The innovaphone "Call Me button” consists of a JavaScript from the innovaphone myPBX tool box and it allows users to integrate the communication functions of the innovaphone PBX in their own Web applications.

 

An example of this flexibility is the WordPress module that was developed by our partner Mediterranean Consulting Barcelona for simplified implementation and management of the Call Me button widgets (extensions, company data, priorities, activation/deactivation, etc.). The current version 1.0 of the module is compatible with all current WordPress versions. Mediterranean Consulting Barcelona provides the WordPress module to all innovaphone customers free of charge. For further information regarding the plugin or add-on services, such as remote support for configurating the module or customer-specific changes, please contact our partner directly (innovaphone@mediterranean-consulting.com; contact and support in English and Spanish).

 

Water and fire cannot harm the innovaphone gateways ;-)

Not only did an innovaphone IP800 gateway IP800 survive a flood without malfunctioning in June 2013, an IP305 has now defied fire.

 

A technical malfunction in the air conditioning caused a fire at one of Telepark Passau’s customer premises in May of this year. The innovaphone VoIP IP305 gateway was the only device to survive the fire and heat without damage. The external scorch marks were the only visible proof that the device had been in a fire.

 

After this experience, the customer was so convinced of the innovaphone VoIP gateway’s durability and robust construction that it has meanwhile decided to configure its entire telephone system as an innovaphone solution. Until it was replaced by the IP411 in November, the fire-tested IP305 VoIP gateway continued its service without any problems.

 

Looking back on the Dialogues 2016

The innovaphone Dialogues ended successfully after a month-long tour across Europe where innovaphone partners interacted with and learned from each other and innovaphone:

 

party12 Dialogues in 10 different countries with over 450 participants.
A big thank you to all participants. It was to be a joy to you in the dialog again this year. We have a few photos for you.

 

Extended just for you: Inhouse Lics 4U campaign

V12 licenses for your in-house system free of charge - who’d want to miss that?

 

We have extended our Inhouse Lics 4U campaign until the end of the year. New partners who are certified by 31 December 2016 benefit and receive all in-house licenses (PBX, UC, applications, HW Lics) free of charge.

 

Become an innovaphone partner and equip your innovaphone in-house system.