Always keep an eye on the availability of your colleagues or business partners, no matter what IP phone or what application is being used. innovaphone Office Integration improves and accelerates communication since Presence information that can have completely different origins is combined into one singular Presence information and displayed in a clear and structured manner for the Unified Communications user.
The Presence set in the innovaphone PBX VoIP telephone system, either via the Unified Communications client myApps or via the IP phone, and all upcoming appointments in the Outlook calendar are both relevant here. Of course, it is always possible to set the Presence status manually, and to even add a Presence note.
A special aspect of innovaphone Office Integration: updating the Presence information takes place fully automatic and in real-time, without any further action of the Unified Communications user. As soon as the Presence information is changed somewhere, it will be displayed everywhere – on the VoIP phone, in the Unified Communications client myApps and in all Microsoft Office applications accordingly.
Response times can be optimised with the innovaphone Office Integration as the Unified Communications user can choose the most appropriate means of communication depending on the Presence status that has been set by colleagues or business partners: if a colleague is available, you make a call. If you see that a colleague is absent or on vacation, you send an e-mail. Should a colleague be on the phone, you can send a brief chat request. Communication will not hold you up but will make fun and save valuable time instead.
Office integration by innovaphone works in two directions: A personal calendar with Presence information is processed by the Exchange Connector for the myApps client. The appropriate Presence icon is depicted graphically on the interface of the myApps client. The Presence icon "busy" indicates on the Unified Communications client if the desired person is, for example, currently in a meeting. In addition, the current calendar entry is added as a Presence note. The Presence note also shows information on future appointments if a myApps contact is marked as "available" yet has an appointment coming up within the next 36 hours. The Busy status and Away status also work in a similar way. In this case, the Presence note indicates when someone is available again. The period which is taken into account for this can be configured freely.
On the other hand, all Presence information on the innovaphone PBX VoIP telephone system is incorporated into Office applications. Both, information from the myApps client and the Presence information set on the IP telephone are adopted and shown by Outlook. The Presence information is included in the address line in Outlook and marked with a coloured symbol. Thus, a green square stands for "available”, a yellow square for “away” and a red square for "busy". If the icon is clicked, a new window shows the current Presence note. In addition, there is the possibility to directly start a chat within the client or to call the contact.
For all users who want to take advantage of this extended Presence functionality, innovaphone Office integration requires the usage of the innovaphone myApps client in addition to the innovaphone PBX VoIP telephone system from version 10. In addition, Microsoft Exchange Server 2010, Microsoft Office 2010 and a Linux Application Platform are required on the innovaphone PBX VoIP telephone system.