A switchboard operator at a company or telephone network operator attends to incoming business calls. The operator can accept calls, request information, place calls into a waiting queue, transfer calls to the requested contact person or reject calls altogether.
The innovaphone Switchboard app is a professional software-based switchboard for comfortable and efficient call management and suitable for any business size, whether SMB or large enterprise.
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Due to the introduction of voice over IP technology with the merging of data and voice networks, the functions and tasks of switchboard operating has increased tremendously over time. Modern switchboards are clearly arranged and offer flexibility. Information on available extensions, waiting positions or inbound calls are neatly displayed on the screen. Information from the PBX and other IT systems can further be added to enhance the provided data.
Answer, transfer and park calls easily via mouse click or keyboard at the computer. Cloud telephone systems basically enable the setup of switchboard workplaces at any computer with internet connection.
The innovaphone Switchboard app enables professional call switching on the innovaphone PBX for easy call management of inbound calls. A display shows the user’s destination number or the destination number of the waiting queue. Calls can be initiated via the entry field, via selecting a user from the busy lamp field or via searching for a user.