Are you looking for a call center solution that you can operate in house? Would you like to have an efficient monitoring tool for inbound calls in order to reduce waiting times and to better manage waiting queues?
The Queue Board App - now an item on the innovaphone price list – helps businesses to improve availability, to monitor the waiting queues and to obtain a visual overview. The call center software is accessed directly from the myApps interface and interconnected with the innovaphone PBX and the myApps app platform. Therefore, no additional components are required.
Please note: The Queue Board App replaces our innovaphone Queue Monitor (iQM).
If you concluded an SSA (Software Service Agreement) together with the innovaphone Queue Monitor, you can simply trade in your iQM licenses for new Queue Board App licenses. You will receive:
Yes, you can continue using the iQM. Please note, however, that the iQM will not undergo any further development since we provide a modern and performant alternative with the Queue Board App.
Important notice: It is not possible to use both tools (iQM & Queue Board App) simultaneously.
The Queue Board app is an entirely new product. There may be deviations in terms of functionality and handling. The UI of the Queue Board App is fully integrated into myApps – this is not the case with the iQM. The Queue Board App further enables the management and visualization of multiple waiting queues simultaneously.
By the way: The Queue Board App was developed by our app partner MediaRunway. The app convinced us, so we added it straight to our price list.
Get more details on the Queue Board App.
Analytics is the simple, comprehensive and visualized way of evaluating calls to reduce unanswered calls and to optimize your business processes. You can easily keep track of a lot of data, mobile on a smartphone or on your pc monitor or a big screen for everyone.
The app is currently in the beta phase and can be tested free of charge.
Please visit our innovaphone Wiki for more information on the Analytics App.
Share allows you to exchange files that are too large for e-mails. There are many other good reasons to rather share files with the Share App: Encrypted, password-protected and limitable file transfer via your OWN system.
During the beta phase (until February 29th, 2024), the app can be used for free.
Please visit our innovaphone Wiki for more information on the Share App.
Favorite Contacts: Individual contacts can be organized into groups. Communication across different departments and sites becomes faster and more convenient.
Please visit our innovaphone Wiki for more details on the Favorite Contacts App
Hotdesk: Registers a phone to a specific user with one single mouse click, making it easier to switch flexibly between different workstations. The registration can be carried out either by the user via the myApps client or automatically via Windows login (local PC login and terminal server). Tested with innovaphone and SNOM phones.
Please visit our innovaphone Wiki for more details on the Hotdesk App
Phone Control: Allows the user to mute the ringtone of the phone at the remote workplace while at the office and vice versa. The user also gets a list of phone devices where he / she is currently logged in.
Please visit our innovaphone Wiki for more details on the Phone Control App
Please get in touch with us via our contact form and we will respond to your questions.