Recordings App
Record All Emergency Phone Calls & Contractually Binding Phone Calls

In times of wiretapping scandals, recording phone calls is often associated with something negative. However, for certain companies, institutions and authorities, it is necessary to record conversations. Sometimes even lives depend on it. These critical areas of use may include emergency call centers of the police and fire departments (e.g. 911 call centers in the US). With criminal investigations, being able to record threatening phone calls for example is very important to carry out the investigations. Financial institutions such as banks and other service providers engaging in contractually binding phone calls with customers also need to be able to record these calls (e.g. compliance under MiFID II).

The innovaphone Recordings app enables the recording of all phone calls – no matter whether inbound or outbound calls are to be recorded.

Is this App Exactly what Your Business Needs?

 

Are you interested in the licensing and further features of this app?
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What does the Recordings App Offer?

innovaphone Recordings is an app to flexibly record phone calls. It is ideal for critical workplaces, for example when calls are contractually binding or if the recording of calls is required in any form. Users can either record entire phone calls or they can record sections of certain calls. The call recording can be initiated either automatically by the administrator or manually by the user. It does not matter which end device is being used. Phone calls can be recorded with all IP phones, analog phones, DECT phones and with mobile phones.

 

How can I Record Calls?

Where can I Record Calls?

  • permanently: all calls are always recorded (this option is set up by the admin)

  • manually:  the user activates and deactivates the recording function directly at the end device (innovaphone desk phone) via button

  • optional: the recording function is always turned on but the user can turn this function off via button on the end device (innovaphone desk phone)
  • At the innovaphone desk phone

  • Recordings possible at the interfaces (VoIP gateways, waiting queue, conference). This also enables the recording of calls e.g. via softphone or mobile phone

  • Group-based recordings are possible. Here, only the conversations of the users defined within the group are recorded.

Advantages of the Recordings App

  • Permanent recording possible for all calls made via the PBX
  • Calls can be recorded using any end device
  • Recorded calls can be accessed individually at any time
  • One user can access multiple recording objects (user groups) - set up by the admin
  • Filter functions can be set
  • Call recordings are converted into WAV files and can be played back, downloaded and deleted directly by the user

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