NEW in the innovaphone App Store: AttendAI by Jusan
AttendIA is a generative AI–powered voice bot that sits at the front line of customer interaction.
Once configured with your company’s own documentation (PDFs, DOCX files, Excel sheets, websites, etc.), AttendIA can instantly answer customer queries in natural language. In addition to providing context‐aware information, it can be programmed to perform intelligent actions as configured - such as transferring calls, sending emails, creating support tickets, or querying back‐end systems - so that routine tasks are handled automatically
Designed for seamless integration with your existing innovaphone PBX (via myApps platform), AttendIA elevates customer service by combining AI‐driven knowledge retrieval with intelligent action‐taking as configured.
NEW in the innovaphone App Store: anyContact innoACD by SNcom
SNcom GmbH offers “anyContact innoACD” as a standalone call/contact center solution for intelligent call processing on the innovaphone App Platform.
In contrast to the standard built-in queue-based solutions, innoACD relies on intelligent skill-based routing: incoming calls are not simply distributed in the order they arrive or via call groups, but instead based on the specific skills of available agents.This ensures an optimized service experience for the caller.
Soon Available in the innovaphone App Store: emailOK by MIZ-Networx
emailOK – Keep Phishing under Control with AI.
Every day, criminals try to obtain sensitive information such as passwords or bank details using fake messages. These attacks are often so perfectly disguised that it is hard to distinguish these from genuine messages. Just one wrong click can have dire consequences.
With emailOK, you can quickly and reliably check emails, text messages or WhatsApp messages for authenticity. Simply paste the message text into the window, click on “Analyze” and read the result in traffic light colors. This allows you to recognize risks and phishing attempts immediately and keep your communication secure.
Your advantages at a glance:
No installation, no registration – paste the text to have it checked.
Works for e-mails and messages on your mobile phone.
Recognition is based on modern AI and undergoes continuous development.
Keep your digital security on track!Use emailOK to detect phishing attempts, protect your data from being stolen and minimize the risks. Usage is intuitive, and you will get results in a matter of seconds, leaving you with some peace of mind with every message.
NEW in the innovaphone App Store: DeskPhone and FeatureControl by Gigaset
DeskPhone
With the Gigaset DeskPhone App, it is possible to provision Gigaset desk phones of the P-series. Additionally, the phonebook and the keys can be mirrored onto the desk phones. Furthermore, the local innovaphone directory, as well as the ability to customize and control call forwarding, groups, presence, and time recording are provided as a PBX menu.
The Gigaset Feature Control App acts as an add-on to the Gigaset Provisioning App. It provides a PBX menu on Gigaset professional handsets, offering the ability to customize and control call forwarding, groups, presence, and time recording.
Nor-Shipping 2025: Full Steam Ahead - with Digital Communication ‘Made in Europe’
We enjoyed an inspiring week in Oslo! Nor-Shipping 2025 was a great opportunity for us to meet up with international experts, industry leaders and the maritime community. It was a pleasure to network with you all.
A big thank you to all visitors, partners and co-exhibitors of our stand. Presenting our secure and efficient communication solutions for the maritime industry together with our partners Bosch, Cobs and Snom was a very special experience to us.
Users can select whether they would like to have all waiting calls of a waiting queue displayed at once, or whether they would rather have a scrollbar to work with.
When using the RCC App / Phone App, it is possible to set whether the desk phone’s microphone should be automatically switched on or off when a call is answered.
If several people are simultaneously raising their hands during a conference, numbers next to the hand symbol indicate the sequence in which the hands have been raised.
The new version creates two new processes - one screen with extended rights and one as a system user. The extended process is required to start a system process that can record the secure desktop.
RELEASE of 15r1! Install the New Software Version Now and Benefit from all the Advantages
With our release 15r1, we are expanding our myApps platform with new business apps, optimizing existing apps and offering new functions in the area of communication: Discover our latest highlights such as our new and agile project management tool, the Projects App, or our Assistant App with AI integrated directly into myApps. Simplify your day-to-day work and boost your productivity! Did we spark your interest? Continue reading...
NEW in the innovaphone App Store: Call Info Plus and Service24h by MediaRunway
Our app partner MediaRunway has developed two new apps for our myApps portfolio. These apps are smart tools to facilitate your day-to-day work: Call Info Plus and Service24h. Both apps will be available from April 1st, 2025. These two newcomers are already listed within our innovaphone price list.
Call Info Plus App – All Caller Info at a Glance
Would you like to see straight away, who is calling and what information is available about the caller? The Call Info Plus App displays caller details from the Contacts Manager App directly in your Phone App. The data can be individually integrated from systems such as CRM or ERP and visually adapted using the integrated editor (i.e. color highlighting, larger font size for particularly relevant information). You will always be well-informed, even before picking up the phone.
What’s the Difference ot the Call Info App?
The Call Info App retrieves information from an LDAP server while the Call Info Plus App uses data from the Contacts Manager App. This allows for more detailed caller information to be displayed. The Contacts Manager App is therefore a prerequisite for using the Call Info Plus App.
Service24h App – Reliable Availability for On-Call Services
Ideal for support teams and emergency services: With Service24h, inbound calls are forwarded in a predefined sequence until someone answers the call. A confirmation via DTMF tone ensures that the call has really been accepted. If nobody answers the call, the sequence begins anew. This tool is ideal for critical situations where phone calls may not remain unanswered.
Beta 5 of V15r1 is Available - Test the Latest Features Now
We are happy to announce the last beta phase of our 15r1 Beta, before we are getting ready to release! This is your chance to discover the latest features and functions. Visit our Beta Store to download the software. Please visit the Connect App in our innovaphone Community to get all the news, and to share your feedback with us.
What to expect with Beta 5:
Audio and Video Conferences:
All participants of a conference are clearly displayed within the Softphone App and the Phone App. You can easily check who is currently participating and who is raising the hand to speak (and in which order).
Contacts:
Export and import vCards (contacts from Outlook, Thunderbird etc.)
New home screen: Intuitive overview of the functions in the Contacts App
New rounded UI
Virtual Background:
Select a predefined background in the Phone App / Softphone App
Manage uploaded images for the background in the Phone App / Softphone App
Working:
User replication: New users can be found in the Working App once the Working User App has been assigned to the respective user
Archiving users: Employees who have left the company and are no longer active can be archived. They will no longer be listed under all users.
SAVE THE DATE innovaphone V15r1 Webinar
Friday, March 28th, 2025 | 10 am This webinar will be hosted in English language ➡ register now ⬅
Your beta feedback is a valuable contribution to enhance our software version 15r1.
2025-02-28 | Newsticker
Beta 4 for V15r1 is Ready for Testing!
The 4th Beta Version of 15r1 has been release! Join our test phase and be one of the first to discover the latest features and functions. Visit our Beta Store to download the software. Please visit the Connect App in our innovaphone Community to get all the news, and share your feedback via our Connect App.
What to expect with Beta 4:
myApps UI:
You are already familiar with our myApps design themes light and dark. We are pleased to introduce a new option: “system”. This third option will automatically adjust to the color theme selected in your operating system.
Would you like to ensure quick onboarding? With myApps, you can now opt for an intro if a user logs into myApps for the very first time.
Working App: The working time account in the Working App has been optimized. It is now possible to manage and adjust working time accounts of employees. All changes remain transparent since they can be checked in the history.
Projects App: Everything remains under control - with your dashboard! Your personal dashboard provides an excellent overview of all your current tasks. You can also check your favorites here: pin colleagues, sprints, projects and areas to quickly access all important information.
By the way: If you open the Projects App for the very first time, an intro project will be created automatically. This in-app tutorial will help you find your way around Projects quickly and without hassle.
Connect App: Thanks to the integrated presence status, you can check at a glance who is currently online. Do you quickly need help from a colleague? Initiate a call directly from within the Connect App.
Virtual Background: Our virtual background plugin enables you to adjust your virtual background for video calls and video conferences via the Phone App, Softphone App and WebAccess. Protect your privacy, be professionnal and color or blur your background, or select an image as background.
Connector for Microsoft365: With the Connector for Microsoft 365, calendar entries can be transferred from Microsoft directly into the presence status.
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