We are pleased to announce the 3rd edition of our innovaphone fair coming up next summer, so make sure to save the date:
The fair’s motto is: "Connecting People. Creating Productivity."
Join us at our CONNECT 2026 and experience innovaphone myApps in all its colorful facets, connect with industry experts and gain new insight into the growing myApps ecosystem.
→ Get more details & register now for the long-awaited event ←
AttendIA is a generative AI–powered voice bot that sits at the front line of customer interaction.
Once configured with your company’s own documentation (PDFs, DOCX files, Excel sheets, websites, etc.), AttendIA can instantly answer customer queries in natural language. In addition to providing context‐aware information, it can be programmed to perform intelligent actions as configured - such as transferring calls, sending emails, creating support tickets, or querying back‐end systems - so that routine tasks are handled automatically
Designed for seamless integration with your existing innovaphone PBX (via myApps platform), AttendIA elevates customer service by combining AI‐driven knowledge retrieval with intelligent action‐taking as configured.
SNcom GmbH offers “anyContact innoACD” as a standalone call/contact center solution for intelligent call processing on the innovaphone App Platform.
In contrast to the standard built-in queue-based solutions, innoACD relies on intelligent skill-based routing: incoming calls are not simply distributed in the order they arrive or via call groups, but instead based on the specific skills of available agents.This ensures an optimized service experience for the caller.
206605 - Phone USB: support EPOS Headsets - IMPACT 100 , IMPACT 460, SDW 5033
The innovaphone IP phones now also support the EPOS headsets IMPACT 100, IMPACT 460 and SDW 5033.
206023 - SIP-Provider Profile DE-Vodafone-IP_Anlagen_Anschluss_TLS
Every day, criminals try to obtain sensitive information such as passwords or bank details using fake messages. These attacks are often so perfectly disguised that it is hard to distinguish these from genuine messages. Just one wrong click can have dire consequences.
With emailOK, you can quickly and reliably check emails, text messages or WhatsApp messages for authenticity. Simply paste the message text into the window, click on “Analyze” and read the result in traffic light colors. This allows you to recognize risks and phishing attempts immediately and keep your communication secure.
Keep your digital security on track! Use emailOK to detect phishing attempts, protect your data from being stolen and minimize the risks. Usage is intuitive, and you will get results in a matter of seconds, leaving you with some peace of mind with every message.
202838 - Added voicemail_ro (Romanian Language)
New Voicemail App and translated announcements in Romanian language.
201624 - SIP-Provider Profile AT-yuutel-SIP_Trunk_TCP
201425 - SIP-Provider Profile BE-LCR_Telecom-SIP_Trunk
With the Gigaset DeskPhone App, it is possible to provision Gigaset desk phones of the P-series. Additionally, the phonebook and the keys can be mirrored onto the desk phones. Furthermore, the local innovaphone directory, as well as the ability to customize and control call forwarding, groups, presence, and time recording are provided as a PBX menu.
Visit our innovaphone Wiki for more detailed information.
The Gigaset Feature Control App acts as an add-on to the Gigaset Provisioning App. It provides a PBX menu on Gigaset professional handsets, offering the ability to customize and control call forwarding, groups, presence, and time recording.
We enjoyed an inspiring week in Oslo! Nor-Shipping 2025 was a great opportunity for us to meet up with international experts, industry leaders and the maritime community. It was a pleasure to network with you all.
A big thank you to all visitors, partners and co-exhibitors of our stand. Presenting our secure and efficient communication solutions for the maritime industry together with our partners Bosch, Cobs and Snom was a very special experience to us.
Our future-ready communication solutions are “made in Europe” – ideal to meet the unique challenges of the maritime industry.
We look forward to meeting you at upcoming exhibitions.
198236 - App Switchboard : Configurable call count in WQ-In calls section
Users can select whether they would like to have all waiting calls of a waiting queue displayed at once, or whether they would rather have a scrollbar to work with.
200561 - Only Chat in Connect UI, if Connect is opened with Chat App
When clicking on the icon of the Chat App, only the chat tab is displayed (no longer all other areas within the Connect App).
When using the RCC App / Phone App, it is possible to set whether the desk phone’s microphone should be automatically switched on or off when a call is answered.
195490 - App Virtual Background: Default images update
Two background images have been updated to a newer version, displaying the current app icons.
169027 - App TechAssist: Check for enabled hardware encryption in the IPVA
A new test is available, warning if the hardware encryption in an IPVA is not activated.
195489 - App Phone: Order of requests to speak
If several people are simultaneously raising their hands during a conference, numbers next to the hand symbol indicate the sequence in which the hands have been raised.
195381 - Remote Control Portable: support for secure desktop
The new version creates two new processes - one screen with extended rights and one as a system user. The extended process is required to start a system process that can record the secure desktop.
With our release 15r1, we are expanding our myApps platform with new business apps, optimizing existing apps and offering new functions in the area of communication: Discover our latest highlights such as our new and agile project management tool, the Projects App, or our Assistant App with AI integrated directly into myApps. Simplify your day-to-day work and boost your productivity! Did we spark your interest? Continue reading...