Privacy Policy

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We are pleased that you have visited our website and that you are interested in our company. We understand data protection to be a customer-oriented quality feature. Protecting your personal data and your personal rights is important to us.

With this privacy policy, we would like to transparently inform all visitors of our website about the nature, scope and purpose of the personal data collected, used and processed. Further, we want to inform you about your rights.

Using our website is generally possible without disclosing personal data. However, should you use services of our company via our website, the processing of your personal data may become required.

Automatically collected data when visiting our websites or personal data entered when using our services are processed in accordance with the current legal stipulations on the protection of personal data.

Should the processing of your personal data be required without legal basis for such processing, we will obtain your consent for the required purpose of the processing.

We as a company are responsible for the processing and have therefore defined technical and organisational measures in order to ensure the highest possible protection level of your personal data.

However, please note that transmission of data via the world wide web can generally be affected by security gaps.

Should you want to use services of our company without transmitting data via the world wide web, you also have the opportunity to contact us via telephone.

1. Contact Details of the Person Responsible for Processing

Responsible within the scope of General Data Protection Regulation:

Company: innovaphone AG
Contact: Nicole Hofmeister
Street: Umberto-Nobile-Str. 15
Postal code / city: 71063 Sindelfingen / Germany
Phone: +49 7031 73009 0
E-mail: privacy@innovaphone.com

Ordered as data protection officer:
Mr. Stephan Hartinger
Coseco GmbH
Phone: 08232 80988-70
E-mail: datenschutz@coseco.de

2. Collection of General Access Information

Each time you visit our website it might be possible that server log file information sent to us by your browser may be collected, such as:

  1. IP address (internet protocol address) of the accessing computer

  2. The website you are visiting us from (referrer)

  3. The website you are visiting with us

  4. Date und duration of the visit

  5. Browser type and browser settings

  6. Operating system


Please note that this data cannot be attributed to a specific person. This technical access information is exclusively used for following purposes:

  1. To improve the attractiveness and usability of our website

  2. To detect technical problems on our website at an early stage

  3. To deliver the contents of our website correctly

  4. And to provide information necessary for prosecution to law enforcement agencies in the event of a cyberattack


These data will be stored as a technical precaution for a maximum of seven days to protect the data processing systems against unauthorised access.

3. Collection and Transmission of Personal Data

We only use your personal data for the purposes stated on this information page on privacy.
Following input masks for the collection of personal data exist on our website:


3.1 Registration on our Website

3.1.1 Newsletter Mailing

On our website you are given the opportunity to subscribe to our newsletter which informs you about our offers, products and general company information in regular intervals.

In order to receive our newsletter, you will need a valid e-mail address.
For us to send you a personalised newsletter, we need the following information from you:

  1. First and last name

  2. E-mail address


After having submitted the registration, you will receive a confirmation e-mail for legal reasons to complete your registration in order to receive the newsletter.
The above-mentioned data are used exclusively for the purpose of sending the newsletter.

This personal data will not be disclosed to third parties.

If we receive your e-mail address in connection with the sale of a good or service and you have not objected to this, we reserve the right to send you offers for similar products from our range via e-mail at regular intervals.

You have the option to revoke your consent to the mailing by unsubscribing from the newsletter and you can revoke your consent to the use of your data for the newsletter dispatch at any time. You can find the corresponding link in every newsletter.


3.1.2 Registration for Trainings and Events (Online and Presence)

On our website, you have the opportunity to register for events and trainings that are offered from time to time.

For us to process your registration, we need following information from you:

  1. First and last name

  2. E-mail address

  3. Company name

  4. If necessary: invoice address for chargeable events / trainings

  5. Phone number


After having submitted the registration, you will receive a confirmation e-mail for legal reasons to complete your registration order.

The above-mentioned data are used exclusively for the purpose of registration at events / trainings.

This personal data will not be disclosed to third parties.

If we receive your e-mail address in connection with the sale of a good or service and you have not objected to this, we reserve the right to send you offers for similar products from our range via e-mail at regular intervals.

You have the option to revoke your consent to receive such offers at any time.


3.1.3 Registration on our Website (Partner Portal)

On our website, you have the opportunity to register with your personal data.

For you to register in our Partner Portal, we need following information from you:

  1. First and last name

  2. E-mail address


The personal data you enter are collected and stored solely for internal purposes or as described in the respective user agreement that is to be confirmed. Depending on the purpose of the processing, disclosure to one or more processors such as shipping companies may take place to fulfil the services requested by you.

Registration of the person concerned by voluntarily stating personalised data serves the purpose of offering contents or services that can only be offered to registered users. You can correct / complement the personal data stated for registration at any time.


3.1.4 Transfer of Application Documents

In the course of your application (online application or e-mail application), we collect and process various personal application data provided.

Included are in particular your

  1. Contact information (name, address, phone number and e-mail)

  2. Application documents (letter of application, CV, reports or other training certificates and qualifications)


After submission, you will get an e-mail confirmation that your application documents have been received.

Your personal application data are collected and stored solely for internal purposes of filling vacancies within our company. Further, your data will solely be forwarded to the internal offices and relevant divisions within our company responsible for the specific application process. Your personal application data will not be disclosed to other companies without you having explicitly given prior consent.

Any further usage or disclosure of your application data to third parties will not take place.

Your personal application data will be deleted automatically three months after completion of the application process. This does not apply if statutory provisions prevent a deletion if further data storage is necessary for the purpose of providing evidence or if you have expressly agreed to prolonged data storage for example for future job vacancies.

If an employment contract comes into effect with an applicant, the transmitted data will be stored within the scope of employment relationship in compliance with legal requirements.


3.1.5 Contact via Mail or Contact Form

We offer you the opportunity to get in touch with us via e-mail and / or via a contact form on our website.

Should you get in touch with us via e-mail or via the contact form, the personal data provided by you will automatically be saved.

Personal data you have provided to us on a voluntary basis will be saved for the purpose of processing your request or of contacting the person concerned. This personal data will not be disclosed to third parties.

4. What are Cookies Used for?

Our website uses so-called cookies in several places. For further information and to learn what cookies are used please read our cookies guidelines below.


4.1. Cookies Guidelines

What are Cookies?

Cookies are small text files which are created from a website during your visit. They save information which may be of use for the further navigation on the website. This will keep your information stored when you switch to another website, and your use of the website can be analysed.

If you use our website you agree to the use and storage of cookies on your end device. However, you can also view our website without cookies.

We recommend that you leave the cookies enabled since otherwise you may miss extensive information. Browsers accept cookies automatically.

Managing Cookies

You have the option to manage the acceptance of cookies yourself by configurating your browser and to deactivate these if applicable.

Please note that changes to the settings only affect the respective browser. Should you be using different browsers or switch the end device, you will need to change the settings anew. In addition, you can delete cookies from your storage medium at any time. Information on cookie settings, changes thereof and deletion of cookies can be found in the help function of your web browser.

Below you will find the most common types of cookies for further understanding:

1. Session Cookies

While you are active on a website, a session cookie is temporarily stored in the memory of your computer by storing a session ID. This for example shall prevent the necessity to repeatedly log in every time you switch pages. Session cookies are deleted when logging off or lose their validity once your session has automatically expired.

2. Permanent or Protocol Cookies

A permanent or protocol cookie saves data on your computer over a period of time specified in the expiry date. These cookies will help websites to remember your information and settings for your next visit on the website.  This will lead to faster and more convenient access since for example you will not be required to change the language settings for our Portal anew. The cookie will be deleted automatically once the expiry date has been reached when you visit the website responsible for the generation thereof.

3. Third-Party Cookies

Third-party cookies are set by other providers than the operator of the website. They may be used for example to gather information for advertising, customised contents and web statistics.

4. Flash Cookies

Flash Cookies are saved on your computer as data elements of websites if these are operated with Adobe Flash. Flash cookies do not have a time limit.

Server Name   Purpose Service Life
www, my, rma consentCookie    Your confirmation that you accept cookies on this website One year
www iPartner Necessary for the login to innovaphone Partner sites End of the session
my, rma _inno_:language Preferred language One year
my, rma innovaphone_com        Session ID End of the session



5. Use and Application of Tracking, Analysis Tools and Social Plugins

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses so-called “cookies” which are text files placed on your computer, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. In case of activation of the IP anonymisation, Google will truncate/anonymise the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore, you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under https://tools.google.com/dlpage/gaoptout?hl=en-GB.

Further information concerning the terms and conditions of use and data privacy can be found at http://www.google.com/analytics/terms/gb.html and https://support.google.com/analytics/answer/6004245?hl=en respectively. Please note that on this website, the Google Analytics code is supplemented by “gat._anonymizeIp();” to ensure an anonymised collection of IP addresses (so called IP-masking).

No social plugins are used on this website. Youtube videos are integrated as iFrame.

6. Deletion, Blocking and Duration of Storing Personal Data

We process and store your personal data only for the period necessary to achieve the respective purpose of storage or as required by the various retention periods provided for by law.

After expiration of storage purpose or after expiration of the retention period provided for by law the personal data will be routinely blocked and deleted for further processing in accordance with the statutory provisions.

7. Data Protection Rights of the Person Concerned

Should you have any questions concerning your personal data, please contact us in writing any time. According to GDPR you have following rights:


7.1 Right of Access by the Data Subject (Article 15 GDPR)

At any time, you (the data subject) shall have the right to obtain information about which categories and information concerning your personal data are processed by us, for what purpose, for how long and according to which criteria these data are stored and whether automated decision-making including profiling is used in this context.

Further, you shall have the right to know the recipients or categories of recipients to whom the personal data have been or will be disclosed, in particular recipients in third countries or international organisations. In this case you shall also have the right to be informed of the appropriate safeguards relating to the transfer of your personal data.

In addition to the right to lodge a complaint with the supervisory authority and the right to information on the origin of your data you also have the right to deletion, correction and the right to restrict or to object to the processing of your personal data.

In all cases mentioned above, you have the right to obtain a free copy of your personal data processed by us (the data processor). For any further copies requested by you or that go beyond the information rights of you as the data subject, we may charge a reasonable fee based on administrative costs.


7.2 Right to Rectification (Article 16 GDPR)

You shall have the right to obtain from us without undue delay the rectification of inaccurate personal data concerning you as the data subject and taking into account the purposes of the processing, you shall have the right to have incomplete personal data completed, including by means of providing a supplementary statement.

Should you wish to exercise your right to rectification, you can contact our data protection officer or the person responsible for processing at any time.


7.3 Right to Erasure (Article 17 GDPR)

You shall have the right to request the erasure of your personal data (“right to be forgotten”) without undue delay especially when storage of the personal data is no longer necessary, you withdraw your consent on which the processing is based, your personal data have been unlawfully processed or collected unlawfully and the personal data have to be erased for compliance with a legal obligation in the Union or Member State law.

However, the right to be forgotten does not apply where there is an overriding right to freedom of expression or information, where data retention is necessary for the fulfilment of a legal obligation (for example retention obligations), if archiving purposes prevent deletion or if storage serves to assert, exercise or defend legal claims.


7.4 Right to Restriction (Article 18 GDPR)

You shall have the right to obtain from us (the data processor) restriction of processing your data if the accuracy of your personal data is contested by you, if the processing is unlawful, you oppose to the deletion of your personal data and request the restriction of their use instead, if the personal data for the purposes of the processing are no longer needed or if you have objected to processing pursuant to Article 21(1) pending the verification whether legitimate grounds of us as the processor override those of you as the data subject.


7.5 Right to Data Portability (Article 20 GDPR)

You have the right to receive the personal data concerning you, which you have provided to a controller, in a structured, commonly used and machine-readable format. Further, you have the right to transmit these data to another controller without hindrance from the controller to which the personal data have been provided, where:

  • the processing is based on given consent and

  • the processing is carried out by automated means.

In exercising your right to data portability, you further have the right to have your personal data transmitted directly from one controller to another, where technically feasible. The rights and freedoms of others may not be affected.

The right to data portability does not apply to the processing of personal data if this is necessary for the performance of duties, which is in public interest or is carried out in the exercise of official authority, assigned to the controller.


7.6 Right to Object (Article 21 GDPR)

You have the right to object at any time to the collection, processing or use of your personal data for the purposes of direct advertising or market and opinion research, in addition to general business data processing, unless we can demonstrate compelling, legitimate grounds for the processing which override your interests, rights and freedoms.

Furthermore, you cannot exercise your right to object if a legal regulation provides for the collection, processing or use of the data or if it obliges the collection, processing or use.


7.7 Right to Lodge a Complaint with a Supervisory Authority (Article 77 GDPR, in Connection with § 19 “BDSG”)

You shall have the right to lodge a complaint with the supervisory authority if you consider that the processing of your personal data has been infringed.


7.8 Right to Withdraw the Declaration of Consent (Article 7 (3) GDPR)

You shall have the right to withdraw your declaration of consent to the processing of your personal data at any time without the stating of reasons. This also applies to withdrawals of declarations of consent given to us prior to the EU General Data Protection Regulation coming into effect.

8. Legal Basis for Processing

When processing personal data for which we have obtained the consent from the data subject, Art. 6 Para. 1, Sentence 1 a) of the General Data Protection Regulation (GDPR) shall serve as legal basis.

When processing personal data which is necessary for the fulfilment of a contract to which the data subject is a party, Art. 6 Para. 1, Sentence 1 b) of the General Data Protection Regulation (GDPR) shall serve as legal basis. This regulation shall also cover processing operations that are necessary to carry out pre-contractual measures.

When processing personal data is necessary to fulfil a legal obligation to which our company is subject, Art. 6 para. 1, sentence 1 c) of the General Data Protection Regulation (GDPR) shall serve as the legal basis.

If processing is necessary to safeguard a legitimate interest of our company or a third party and if the interests, fundamental rights and freedoms of the data subject do not outweigh the former interest, Art. 6 para. 1 sentence 1 f) (GDPR) shall serve as the legal basis. The legitimate interest of our company is rooted in the performance of our business activities, in the analysis, optimisation and in maintaining the security of our online offer.

9. Disclosure of Data to Third Parties

Generally, we do not sell or rent user data. A disclosure to third parties beyond the scope described in this data protection regulation only takes place if this is necessary for the processing of requested services.

We only transfer data if there is a legal obligation to do so. This shall be the case if state agencies (such as law enforcement authorities) request information in writing or if a court order is available.

A transfer of personal data to so-called third countries outside the EU /EEA region does not take place.

10. Legal or Contractual Regulations for the Provision of Personal Data and Possible Consequences of failure to Provide such Data

Please note that in certain cases (such as tax regulations), providing personal data is required by law or may result from contractual regulations (such as information to / on the contractual partner).

For example, for a contract to be concluded, it may be necessary for the person / contractual partner concerned to make their personal data available so that we can process their request (for example with an order) at all.

An obligation to provide personal data arises above all when the parties enter into contracts. Should no personal data be provided in this case, no contract can be concluded with the person concerned.

You (the data subject) can contact our data protection officer or the person responsible for processing at any time before providing personal data. The data protection officer or the person responsible shall then inform the data subject whether the provision of the personal data required by law or by contract and whether it is necessary to provide personal data for the conclusion of the contract and whether the data subject’s concerns give rise to an obligation to provide the personal data or what consequences the failure to provide the data requested will have for the data subject.

11. Existence of an Automated Decision-Making

We are a responsible company and do not use automated decision-making or profiling with our business relationships.

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