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2026-03-27 | Newsticker
Available Now: V16 Beta 6 - Test the Latest Features!

 

Beta 6 for V16 is available now! Don’t miss the opportunity to test the latest functions exclusively before everyone else. Some highlights awaiting you are the Conference Scaler for scalable conference resources, the Connector for WhatsApp, the new document storage feature in the Connect App and incremental LDAP replication for more efficient processes in large installations. 

 

What to Expect with Beta 6: 

  • App IP:
     

    App IP brings full PBX functionality to the innovaphone App Platform as an app service. Central communication functions are provided flexibly as an application and can be seamlessly integrated into modern IT environments. The solution runs on the Docker Container App Platform, for example, and combines the App Platform and PBX in a single system (container). This creates a compact and comprehensive solution that enables easy deployment, high scalability, and maximum flexibility for operating modern communication solutions.

  • App Platform Update – Security and Stability Improvements:
    • Kernel updated to version 6.12.74 (stability/security)
    • OpenSSL updated to version 3.6.1 (security)
    • Buildroot updated to version 2025.11 (new package versions)
    • PostgreSQL query planner optimized for SSDs/NVMEs
    • Added kernel tool “perf” (useful for app developers)
  • Conference Scaler:
     
    The Conference Scaler is an app service that allows multiple conference interfaces to be operated in a cluster, enabling horizontal scaling of the infrastructure. The conference interface cluster can be flexibly reduced and expanded in size, and can be used in parallel by many small and large conferences without the need for explicit assignment of individual conference interfaces to specific conference objects. Interconnection in the cluster generates technical overhead, so that a conference interface in the cluster supports approximately 66% of the participants in standalone operation.
  • Connector for WhatsApp:

    The innovaphone Connector for WhatsApp enables the use of the WhatsApp Business API in the innovaphone Connect App. Once the connector has been set up, incoming messages sent to the company’s WhatsApp numbers are automatically displayed in the desired channel within the Connect App, where the messages can be answered directly. The company can quickly be contacted by customers, offers fast services and creates a modern communication experience. With multiple WhatsApp numbers, inquiries on various topics are also posted within the appropriate channels and the responsible employees are immediately informed.
  • Documents:

    Documents enables easy file sharing directly in Connect. Files can be uploaded using a button or drag-and-drop, and shared with other myApps users via a Connect message. Uploaded files can be edited by users and are updated automatically. Documents thus supports structured and transparent collaboration.
  • Incremental LDAP Replication:
    • Optimization of LDAP replication between PBXs through incremental replication
    • Write operations possible on all replication participants
  • MQTT Broker: 

    The innovaphone MQTT broker opens up a new area of communication, namely the world of IoT. With this, innovaphone provides a service that enables the seamless integration of MQTT-enabled devices into the innovaphone environment. The broker handles message processing between MQTT clients and offers a clear management interface. Features such as access list control and the connection of third-party brokers are supported. The client library can be used to develop apps with the MQTT protocol.
  • Projects: 
     
    The Projects App is now more organized and more secure: Sections can now be deleted and easily restored via a restore menu, if needed. After 100 days, deleted items are automatically and permanently removed. Only admins can delete areas, while other items can still be deleted by all users. Users can only see their own deleted items, while admins can see all relevant items. Also available: An onboarding tour that quickly explains the Projects App to new users. The onboarding tour is a great way to get started with Projects.
  • Working:

    The latest version of the Working App links leave requests directly to the Connect App. When a request is submitted, a private Connect discussion is automatically created, involving the applicant, department manager, and HR. The messages remain visible only to these participants. Status changes such as “Approved” or “Rejected” as well as queries and approvals appear directly as responses in the same thread, and everything is clearly documented. The groups involved (e.g., HR) can be flexibly defined on the setup page and expanded at any time.
  

Your Feedback - A Valuable Contribution:

Please visit our innovaphone Community for more details on new features in the Beta phases, and to get in touch with other community members. 

We look forward to your feedback! 

 



2026-02-02 | Newsticker
Available Now: V16 Beta 5 - Join our Test Phase!

 

The 5th Beta phase of V16 has just been released! Get ready for exciting new features and improvements to enhance your user experience. Take a look at the latest developments and share your feedback with us!

 

What to Expect with Beta 5: 

  • Conference Transcriptions: 

    The solution records a conference call, transcribes what is said and organizes the content to conveniently structure results and tasks in meeting minutes. All functions are directly accessible via the participant list of the Softphone App – from starting the transcription to creating the finished meeting post, which can be edited and posted directly in the Connect App. (You can freely choose which AI models to use.)

  • innovaphone IP270 - The myApps Phone: 

    The large 7-inch touch display combines telephony functions and apps directly on one device. Operating the phone is intuitive and user-friendly, without requiring an extra computer. The IP270 is ideal for everyone who still wants to use a conventional telephone, but with all functions of the myApps platform.

    Ideal for Versatile Business Settings:
    • Video calls
    • Video conferences & virtual meetings
    • Switchboard
    • All apps are accessible on the display

Selected partners can now test the myApps phone IP270 at a 16r1 PBX.

  • Reconnect Calls for Seamless Handover & Roaming: 

    Phone calls remain connected without interruption when network conditions change. Calls remain active without requiring any intervention - when switching within the same network as well as switching between Wi-Fi, 5G or Ethernet, during PBX reboots or during brief service outage, for example while driving. This is of great advantage for mobile employees and commuters. 

  • Screen Reader Support for Accessible Telephony:
    The Softphone 5 provides comprehensive screen reader support for our phone apps (Phone App, Softphone App, RCC App). The objective is to enable users with visual impairments to access our telephony solutions without restrictions - with clear screen reader output and full keyboard operability.

  • New Functions in the Switchboard App:
    • E-mail notification for callback requests during an active call: A callback request via e-mail can now be created during an active call. The e-mail contains pre-stored information on the call such as name, phone number and e-mail address of the caller (if available).
    • Improved search function with the Phone App / Softphone App: The search function has been optimized, and now corresponds to the search function of the Phone App & Softphone App.
    • More detailed display of search functions and BLF entries: Search results are now displayed with more detailed information. Details in the BLF entry have been expanded for you to find relevant information faster.

  • ECDSA Certificates:
    We are preparing our products for future security requirements with broad support for ECDSA certificates. Compared to RSA, ECDSA offers significantly shorter key lengths at higher security levels while simultaneously ensuring high encryption strength and efficient performance.

 
 

Your Feedback - A Valuable Contribution:

Please visit our innovaphone Community for more details on new features in the Beta phases, and to get in touch with other community members. 
Stay up to date with the hashtags #16r1 #Beta 
We look forward to your feedback!

 



2025-12-19 | Newsticker
V16r1 – Beta 4 is ready to test!

 

Just in time for the end of the year, we have a little pre-Christmas gift for you: Beta 4 of V16r1 is now available and ready for testing!

You can look forward to new features, targeted optimizations, and important enhancements across various areas. Discover the latest updates and become a beta tester!

 

Highlights of Beta 4: 

  • New Features in Working: 
    • Working User: Push notifications for changes in the processing status of absence requests (vacation, sick leave) and absences, such as overtime compensation, are now also available without time tracking.
    • Working Manager: Push notifications for new absence requests, badge count for open absence requests, setting up absences without time tracking (e.g., overtime compensation), display of users’ presence status, “Chat” button in the user overview, and various other minor improvements.
  • Updates in the Quotations Calculator:
    • Template function for projects without requests or templates: The "Template" function can now be used for calculations or templates, enabling preparation and reuse of a calculation.
    • Project search and filtering: A search function has been implemented in the project area.
    • Translations and item notes: Additional information for individual items has been added in the item search and wizard.
    • Set project status: After submitting a request and assigning conditions, the status "Won" or "Lost" can now be set via a selection menu.
  • RTT support for emergency calls: According to EU Directive 2019/882, emergency services must ensure accessible and equal access for all users. Our gateways are suitable for setting up such emergency call centers, as they now support Real-Time Text (RTT) and the transmission of location information. This allows emergency calls to be forwarded in real time via voice and text directly to NGX-compatible control centers.

  • Updates in the Switchboard App: Show call diversions for the favorites section in the BLF, breakthrough of call diversions from BLF in favorites section, edit mobility destination for users, enable numeric + key as shortcut for transfer option, focus on second call for easier transfer, call state in outgoing call section, and notes for in- and outgoing calls in Connect.

 

Ready to test?

In the innovaphone Community, you can find all the details about the new features, connect with other testers, and learn how to become a beta tester yourself and provide your feedback. Stay up to date by following the hashtags #16r1 #Beta !

We look forward to your feedback and wish you a wonderful Christmas season!



2025-12-01 | Newsticker
Beta 3 of V16r1 – Test the Latest Features!

 

The 3rd Beta phase of V16r1 is now available! Look forward to an optimized user experience with enhanced UI features and other improvements. Discover the latest innovations and become a beta tester!

 

What to expect with Beta 3: 

  • Improved help section & onborading tour in myApps: The hamburger menu of your myApps home screen now provides an extra HELP section which bundles all introductory and help functions. In this section, you will find a tour through myApps, guiding through the central areas. New users will quickly become familiar with the home screen, most important apps and presence status within myApps.

  • Projects App is much easier to use on mobile screens: Actions are performed via a three-item menu, detailed views are available throughout, and the responsive layout makes better use of narrow displays. Also new: Move backlog entries from the project backlog to the respective area backlog – history and discussion remain available.

  • ... and many more improvements – get more details in our Community under the tags #16r1 #Beta !


Ready to join?

Please visit our innovaphone Community for more details on our beta phases of V16r1, and to get in touch with other community members. We look forward to your feedback!

 

 



2025-11-24 | Newsticker
A Transition that Pays Off: Diversion → Call Forward Personal

 

Joined forces for a future-proof switch: effexx has placed the further development of the “Diversion” App in the experienced hands of MediaRunway. The new "Call Forward Personal" App continues to offer modern and future-proof features for the same price – including seamless migration.

Promotional offer until March 31st, 2026:
If you already use “Diversion”, you can order Call Forward Personal for free with the same number of licenses you have been using. Your current settings from “Diversion” will be transferred during installation.

 

Your advantages:

  • Seamless transition: Active configurations from the “Diversion” App are easily transferred
  • Price stability & future-proof: Active development and support by MediaRunway at unchanged price (the number of SSC / iSC required remains unchanged)
  • No additional costs: Switch to “Call Forward Personal” free of charge until March 31st, 2026.

What to do next: Simply contact your innovaphone partner and we will take care of everything else from here.
 

▶️ more details on Call Forward Personal



2025-11-07 | Newsticker
V16r1 – Beta 2 has been Released!

 

Our 2nd Beta Version was released today – this is a great opportunity for you to join our test phase! Please visit our innovaphone Community to receive detailed information on the new features and instructions on hoe to participate in the test phase.

 

What to expect with Beta 2: 

  • Charts App:
    The Charts App displays locally stored data from various apps in well-structured and configurable diagrams. These diagrams can be saved, shared with groups, and accessed at a later date. The Statistics API is required to retrieve such locally stored data.

    Following innovaphone apps are currently supported: App Platform Manager, Connect, Contact Widgets, Recordings.

  • Management of public holidays in the Working Manager App:
    Within the Working Manager App, HR and personnel managers can now configure public holidays for individual users or entire user groups depending on country, federal state / province or according to user-defined settings. Entries with the assigned holidays are displayed automatically within the calendars of the respective users. 
  • New functions for admins in the Devices App:
    Several handy new features await admins in the Devices App. You can now see when a device was last connected, and add a customized description to each device. You can also configure parallel updates for even more efficient device management.
  • Extension of directory replication for "OpenLDAP":
    With Beta 2 of V16r1, we have expanded the LDAP replication for user accounts. OpenLDAP can now also be used as a source.
 
 

We hope you enjoy the test phase and look forward to your feedback – it is a valuable contribution to enhancing our products!

 



2025-11-06 | Newsticker
Are you familiar with anyContact innoACD from SNcom? The call/contact center solution for intelligent call management!

 

A customer is calling because the system is down, and ends up with the right point of contact straight away. No call transfer, no waiting queue, thanks to anyContact innoACD: A call center & contact center solution that redirects incoming calls based on the skills, availability and workload of your agents.

Unlike traditional waiting queue solutions, skill-based routing ensures that every call goes directly to the person with the right expertise. This enables faster problem solving, more efficient processes, and happier customers.

 

Key Benefits of anyContact innoACD:

  • Skill-based routing instead of random or collective phone ringing. The app transfers calls based on defined skills of the agents. These skills or areas of expertise may include "IT support", "product A", "key account sales", etc.
  • "RONA" prevents lost calls: If an agent is in a meeting or unavailable, the call remains in the queue and is then redistributed (not ready / RONA).
  • No additional infrastructure required: The solution runs as an app on the innovaphone App Platform – without an external server or cloud.
  • Real-time overview for team leaders and employees: With special apps for agents and admins, you can keep track of queues, availability, and call statistics.
  • Licensing based on the number of concurrent agents (concurrent model): You only pay for the number of agents who are actively participating—ideal for changing teams or shift work.
 

anyContact innoACD for Businesses:

  • Increased availability & quality: Calls are routed to the right agent—directly, without any detours and without causing disappointment.
  • Better utilization: Workloads are distributed fairly, and agents with specialized skills are deployed in a targeted manner.
  • Fewer lost calls: Thanks to "RONA", no call is left hanging.
  • Fast implementation: Minimal effort – the app can be up and running at short notice.
  • Cost control: No major infrastructure setup – clear licensing structure.

 

anyContact innoACD is the ideal tool for:

  • Support teams with differing qualifications (IT, sales, post-sales)
  • Businesses with changing agents, part-time, shift work
  • Companies working with the innovaphone platform, requiring a high-performance ACD / contact center solution without complex additional servers
  • Teams that value better control and reporting

 

Get more information on anyContact innoACD. 



2025-11-05 | Newsticker
New in the innovaphone App Store: Users Plus by MediaRunway

 

In many companies, employee information is scattered across different systems: Qualifications here, Contact information there, project responsibilities somewhere entirely different. The Users Plus App by MediaRunway finally makes and end to chaos and reveals talents. 

Sample scenario: You have an important new project and need a seasoned IT specialist, preferably someone who has already worked with the same customer? Users Plus will help you find the suitable specialist in no time.

 

Key Features of Users Plus:

  • Convenient overview of all employees: Information on professional skills, project responsibilities, target goals, certifications, awards, contact details and more – all information is stored in one single location.
  • Intelligent search: Full-text search across all fields, from skills to team structures.
  • Team mapping: Relationships and organizational structures are displayed visually.
  • Data protection included: Sensitive areas can be protected individually.
  • Internationally applicable: Multilingualism and time zone support included.

 

Users Plus for Businesses

  • Quickly fill project positions: Find the right professionals for current tasks.
  • Greater visibility: Employee profiles are dynamic and transparent.
  • Networking opportunities: Teams can check project status and responsibilities, with the respective skill set and interests.
  • Enhanced HR workflow: Personnel managers, HR and team leaders have access to the same information.
  • Positive corporate culture: Knowledge and potential are openly shared.

 

Users Plus for Professionals:

  • HR teams can centrally manage employee profiles and talents.
  • Team and project managers can quickly find skilled professionals for new tasks.
  • Employees showcase their skills, goals and interests, with the option to network more effectively.
  • Organizations strengthen transparency and collaboration while ensuring data protection.

 

Conclusion:

With Users Plus, employees are not only found – they are truly seen. The app promotes transparency, networking opportunities and talent – centralized and compliant with data protection regulations.


Get more information on Users Plus.



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