Telephony and communication can never be viewed in isolation from the rest of the company. Instead, they are always an integral part of the workflow and business processes, continually gaining in importance. Seamlessly integrated, smoothly running business communication is pivotal to running a manageable and efficient company. This applies to internal communication between employees as well as to external contact with customers or partners and the integration of third-party solutions.
Quick access to customer data, business transactions, billing procedures or other applications only becomes part of an effective and lean workflow if an intelligent integration allows for interconnected applications. This improved connectivity results in enhanced customer service and employee satisfaction.
The platform innovaphone myApps is a solution that easily allows for any type of intelligent integration into your communications environment: whether you want to integrate your own applications into myApps so these can be used on different end devices or whether you want to use functions of the innovaphone solution within your own work environment.
innovaphone myApps enables:
The innovaphone PBX can be integrated into Microsoft Teams as per “Microsoft direct routing” via a certified SBC, just as Microsoft recommends. The browser-based communications client innovaphone myApps can further be started directly in a Microsoft Teams group so that for example the Presence information of all innovaphone users will be displayed.
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Salesforce is one of the leading cloud-based CRM systems. The Salesforce contact center with the integrated softphone interface is the perfect match for an integration with the innovaphone PBX. Data from callers is directly saved and accessible in Salesforce.
Every business has individual requirements - and these may also change over time. Due to the unique modularity, innovaphone solutions can be configured flexibly, depending on your individual demands. Simply get in touch with us via our online contact form and we will gladly supply further information.